I admit I love reviews from others. I mauled over the reviews for days before I booked. My daughter actually was the reason I did. She stayed here and insisted we stay as well. I'm awfully glad she insisted. The thought of staying near the airport totally shook me up, I was afraid the noise would be a constant distraction (barely noticed) so for us it wasn't. The hotel itself was quite striking upon entry. The bar on the first floor and modern but cozy fixtures and furnishings. The staff was AWESOME. The breakfast was included and gave an amazing american breakfast start to the day. The Pool was GREAT and warm, well stocked on towels and chairs to relax. I actually had it to myself in the morning for a few hours. The room was clean and spacious enough for us. The large walk in shower was great and had some of the hottest water I've had at a hotel.

I only have 1 ding which is there is no microwave in any room. I don't like the idea of a community microwave on the main floor.The travel back to your room has your food cold upon arrival. I don't think it wouldn't be to much to put a microwave on each floor where the ice machine is.

It was a really nice room with a clean, functional bathroom and a very comfortable bed. The restaurant supplied a good breakfast with plenty of choice. We changed to this Hotel because of its Airport Shuttle service, which was an essential for us. Also because we had used a Hyatt Hotel earlier during this trip which we liked, although more expensive than some we though it still good value. They also let us use the Shuttle service to connect to the Blue line of the CTA to get into the city centre.

It would be unfair to make a negative comment as nothing comes to mind. It is in a busy area close to the Airport, but that is also why we chose it.

The staff was absolutely great- friendly and knowledgeable. The location was very convenient for us because we needed to get to the airport the next morning and it was surrounded by a variety of good places to eat. The Hyatt Place was easy to find too! We were pleasantly surprised that there was food and nut just pastries available for breakfast. Oh, the shower products are great! I seriously need to find out if I can buy those. Loved the size of the bathroom and especially the shower. The size of the room was perfect. Having a couch in the room really made it work for us. The water pressure in the shower is amazing!!

I didn't like that there was a large patch of something sticky in the carpet of our room- other than that it was perfectly clean. No one in our family is able to have regular milk so it would have been nice to have an alternative available for breakfast and non- dairy creamer food coffee. It would have been great to have fresh berries available for breakfast and not just bananas , oranges, and canned fruit. The exhaust fan in our bathroom didn't seem to be working. The toaster didn't toast the bread, it was more charred than toasted. I've never seen that happen before. Lol

I enjoyed the location of this hotel. It provided a lot of convenience. It was quiet and offered some great restaurant options just five minutes away. The room size was good as well as the cleanliness of the rooms and bathrooms. Check in and checkout was a breeze.

The room was not refreshed at all, I didn’t think that was something I had to request. Normally the hotel just does it for me without having to say something. Also, there wasn’t a lot of parking available at this location. We selected free parking options through booking but I was told parking was $20/day once I got there.

Location to airport, the room was a good size and very modern. The breakfast was basic but met all requirements only really let down by plastic cutlery and plates.

I messaged the hotel 2 days before arrival using the booking message system asking about booking a shuttle. On arrival the receptionist told me the 8.20 was full. When asked about my message she replied “ I don’t know anything about a booking.com messaging system “ no apology offered, I had to pay for an Uber!!! Bar closes at 10pm, barman says “ You can’t drink your wine here, you have to move over there “ No polite explanation why, just clear off!!!

I chose this location because of its proximity to the Allstate Arena, and I am so glad I did! My room was very large and immaculate! The staff during my stay were all extremely pleasant and helpful... I had a minor maintenance issue and it was resolved right away. The complimentary breakfast was fresh and I thought the variety was very good. The free airport shuttle was very handy as well... also very pleasant drivers. I would absolutely recommend this property... good work guys!

The hotel shuttle bus operated exactly as promised and we received a warm welcome. All the staff we met were very friendly and helpful. Our room was scrupulously clean, large and very comfortable and the beds gave an very good night's sleep. The breakfast was well presented and offered a good range of cooked and cold food.

The hotel claims to offer food 24/7 but this did not seem to be the case. The menu offered in the evening was very limited although the quality was fine.

location

shuttle time ended at 9:00 pm

All around the hotel it self was nice and clean. plus all of the employees we dealt with on are stay were very helpful.

Nothing really bad to say about the property.Except their system took multiple hold and charges on my credit card which was upsetting and I wasn’t the only one it happened to during my stay. Now I have to keep an eye on my bill to make sure these charges drop off , so hopefully they do. I hope they look into this holding process and double charging of customers.

Convenient to the airport and city center of Rosemont. Beds comfortable and room clean and spacious. Views of the airport landing pad with large windows.

Breakfast could have been better with healthy bread and dairy free options.