Holiday Inn New Orleans-Downtown Superdome, an IHG Hotel

It was a great location and the cafe and cafe staff were very professional.

Once me and my husband got into the room we realize that the room had a lot of small roaches in the bathroom, on Christmas day i asked the housekeeper not to touch the food that was in my bag. Upon returning to the room, my bag with my food from the day before and my breakfast that I purchased in the hotel were gone. It was money wasted. Also I was charged twice by the hotel, before arrival I was charged $98.78 for what I don't know why and the deposit along with the room cost that was expected. I wasn't suppose to be charged until I checked in. Also I really didnt sleep to well some rumbling noise off and on while trying to sleep. I'm not sure if I would return since the houskeeping staff doesn't listen and I am not to fond of hotel bathrooms with roaches.

I loved the balcony view of the downtown area, the parking garage has elevators that take you directly to the floor you're staying on in the hotel, there are ice and drink machines clearly labeled on all floors and the pool area is nice

There is construction going in so some areas are a little noisy. Also, parking is a pain. There are no free parking areas available and it's $35 a night to park in the parking garage

Great location. Room was massive and comfortable. Solo traveller from Ireland. walking distance to Bourbon street. Gym was nice addition.

Pool was always too busy to go near.

I liked the location of the hotel in relation to Burton St. considering we walked. I booked a single bed, but was placed in a double bed room. The smell was good. No moldy, stale, old smell. I initially liked that it was across the street from a park but was sad to see there were homeless people there. I know people have to be where they are, I was sad for them.

The cost. My initial booking said a little over $350 and we ended up paying over $600. The only reason we stayed was because we drove 6 hours from Houston, TX to NOLA. The hotel fees need to be added in the expected total. Parking cost needs to be added to the total. EVERYTHING should be added to the total. Saying "ALL you will pay is...." is an incorrect statement.

Very central location. Bus and street car stops are very close. Facilities are kept very clean. Breakfast was good. The pool and pool area were very relaxing and well kept. Staff in the restaurant and the ancillary staff were very kind and helpful.

One staff at the reception was very unfriendly. She was like the rotten apple that spoiled the basket of very good apples. She acted as if we should be begging for a service that we paid for. Many of the safes in the room did not work. We had to change room multiple times before we could find a room with a working safe. The engineer was very kind and helpful in this process. Re: Breakfast, while I understand the cap on the cost of breakfast, i didn't appreciate that some items on the breakfast menu couldn't be ordered even though the cost was within the cap.

We liked the size of the room and that it had 2 vanities. Also good to have a microwave and fridge. Pool area is nice. Breakfast was good and very efficient. Liked the bar area and bar tenders were very nice and accommodating.

The air conditioner is so loud, old and it's either freezing or hot, very difficult to regulate. Did not like that the staff was not enforcing your own mask mandate. Many guests and cleaning staff did not wear masks including in the elevator, which made us very uncomfortable. We wish you closed the pool area by midnight or so because we could hear people partying all thru the night. I woke up at 4AM and they were still out there.

It was a short walk to get to the French quarter! There is a marketplace of multiple restaurants across the street that we didn’t even notice until the last night we were there! The Cajun encounters bus picked us up directly at the hotel. My daughter loved the pool at the hotel. We ate breakfast the last morning at the streetcar restaurant attached to the lobby. We all enjoyed it. The beds were very comfortable in the rooms and the pillows were amazing! We all loved having a balcony also!

Every morning when we got up, the hallways smelled like weed. I understand that’s not 100% the hotel’s fault but I feel like that should be better monitored. A little girl came down to the lobby and could not get back up to her room because you can’t go up the elevator without a room key to swipe (which I liked for security reasons). The extra fee for potential damages and the garage fees are a little high but I guess that’s just part of the deal.

Price was decent, great location as we were able to walk everywhere and never had to get a cab or uber, friendly staff.

Daily they would take our dirty towels but never put in new ones so we’d have to go down to the front desk nightly to request towels. $35 a day to park my car is a little steep, but comparable in Nola from what I saw.

Super clean facility. Our room was clean, no stains or cracks or peeling paint. The decor was tasteful and the rooms were soundproof! The people in the room next door to us were playing loud music but we couldn’t hear it from our room, only when you stepped into the hallway.

The whole issue of parking being handle from a separate entity. Why doesn’t the hotel have its own parking facility? This cause is exceptional grief for myself as well as a few other patrons who got their vehicles booted. That cost me an extra $118 to have the boot removed, which cut into our vacation spend money. I was almost in tears over this.

Loved the balcony and my 18th floor view of the park and city. Nice to have the microwave and refrigerator. The location was great! Within walking distance of many restaurants and not too far from the French Quarter.

Parking was $35 per day but for me the convenience and safety was worth it.