The location was amazing. We came for a conference and it was very convenient. The room was basic, there were worn areas, but nothing was dingy, dirty, or in need of repair. When we checked in, there was an exorbitant security hold (30%). We were traveling for a professional conference on our own dime and didn't know about the hold and were illl prepared to pay it. The desk clerk reduced the fee so that we were able to stay.

It's a long list...the price was very high, some of the linens were overly worn, for this price....there should be some sort of complimentary breakfast...at the very least coffee, none of the staff were overly friendly, it definitely felt like it was their job instead of a joy or privilege to serve the customers, the parking was convenient, but it was a public garage attached to the hotel that was expensive and not discounted for hotel patrons.

The room was clean. And most people were friendly.

They are the first hotel I’ve stayed which asked for luggage storage fee. Just keep you mind that you may need to pay extra (not tips) for the luggage storage. Although they would first claim that luggage storage is free, they would still say the charge would happen per bellman’s discretion. They don’t care about the inconsistency they hold for luggage storage. The “luggage storage fee” wasn’t crazy but they really need a transparent and consistent policy for luggage storage. It’s UNFAIR that you charge people randomly just based on one person’s mind.

The room was clean and comfortable (other than the AC being noisy, but that seems typical in US hotels). The location is great, and the price seemed reasonable.

They have problems with the organization of the breakfast. We often had to wait in line to get a table, even though several tables were empty (they hadn't been bussed yet). There are plenty of staff, but they don't seem organized. The hotel weirdly seems to be short on cutlery - on the first day, we were given plastic cutlery and plastic cups. Coming from Europe, it's shocking to see plastic being wasted in this way. One day we weren't seated for a while because they hadn't set the cutlery out yet (a staff member was drying/polishing them), and another day we were only given two sets (for four people), and I had to go ask a staff member to bring some. It's also totally unclear whether the breakfast coupons entitle you to only the buffet, or also to order eggs or pancakes.

Very good breakfast but was disappointed that the french toast was off the buffet menu for some of the days during our stay. We had never stayed in the city before so we were unfamilar with the layout in trlation to the Convention Center Entrances. The free breakfasst was part of our decision to select your hotel when looking at the options on booking.com. The front desk staff were efficient and very helpful when asking for local directions and restautant options.We asked for rooms near another couple who are longtime friends but live far away so we socalize at conventions. The staff arranged the rooms to our satisfaction.

The luggage cart was small and we had to use two (the ONLY two that were there!) to bring our luggage up to the room. We suggest you get at least two more full size carts. There is plenty of room for them off to the side in the lobby. The outside curb cut offset needs to be larger to accommodate multiple cars checking in at the same time. We both have limited physical mobility and it prooved to be an inconvenience to have to walk down the block and around the corner (in the freezing cold) to access the parked car.

We stayed here for PAX Unplugged and it was great. The convention center was a short 5-minute walk away. The staff was great, and the breakfast (if you get it included) was spectacular. It's a host-seated breakfast with servers and a buffet. The same area has a decent bar. The room itself was great. Plenty of room for our stuff, the king bed was comfortable, the bathroom clean, and HVAC functional and unobtrusive. Housekeeping ladies were fun and friendly. Ultimately, having a nice hotel always within a short walking distance throughout the event was super convenient.

The price. We paid well over a grand for our weekend stay, but I'd say not needing to take a ton of Ubers sorta made up for it. Parking is not included, but there's a public garage next door. The rate was $40/24h, so we paid $160 at the end of our stay, kinda negating the Uber savings lol. I'd say if you do stay here, try to do a park & ride where you park somewhere cheaper and just take 2 Ubers, at the start and end, to save some money.

There were a lot of security features in the hotel which made us feel so much safer in a strange city. The staff was great and the stay itself was comfortable and inviting. Tons of locations within walking distance to choose from for a variety of cuisines.

The parking situation would be the only off putting thing. No onsight parking even though the garage is literally connected to the hotel and you have to pay for every time you go in it during your stay. Would be helpful if it was a one time fee only for the entire duration of the stay for hotel customers.

The location is in perfect distance to the major museums and monuments and it's also right next to Reading Terminal Market. The room was nice and clean and it's great that they provided some water. The staff was nice and one of the housekeepers always asked us if we wanted our room cleaned every time she passed us by.

I wish the TV's were Smart TV's (wanted to watch some different Olympics highlights during my stay) and the bottom of the AC unit was dirty but most likely due to old age of the unit. The environment around the hotel is decent during the daytime but just be careful if you're alone at night outside the area.

The breakfast was quite good and helpful for guests on business trips. The hotel is conveniently located near the convention center, about a 10-minute walk away. The ice machine was quite good, and the fridge and microwave were convenient. The staff was friendly and able to receive and store packages before your arrival, which was a very helpful service.

The Wi-Fi was difficult to connect to via the web page, and the hotspot connection was not ideal for downloading or uploading files. The room lighting was a bit dim, but the table lamp provided adequate light.

The best part of this hotel is the location. It is right in the center of Philadelphia and walking distance to everything. The rooms were a decent size and clean. The beds were comfortable. The breakfast had a good spread and there were nice views from the floor where breakfast was served.

The system for using the breakfast vouchers was strange and inefficient. You had to wait to be seated then give your breakfast vouchers (one per person) to the person at the front before leaving. But both days we stayed here they only had one person to cover the whole restaurant, which meant waiting a long time to be seated and then a long time to redeem the vouchers.

Location was perfect. Clean with nice rooms. I recommend driving away from there a bit for cheaper parking, we did.

No mention was made of the free breakfast when we checked in--not the hours, location, anything. Typically, I have gotten that info at check-in. So, we managed to find it anyway the next morning. Once we got to the restaurant, we were asked for our tickets. What tickets? You had to get the passes from the front desk. So, all the way down to the lobby and waited in line 20 minutes behind people checking out. This could have been so much more streamlined. Frankly, I'm surprised that this would happen at a high end hotel like Hilton, would have expected from budget accomodations.