Location and Staff are good

Cleanliness and amenities could be improved. I saw a small rat on the last day of my visit.

Walking distance to Love Park, great service. When we had an issue with the shower not working, it was fixed within 30 minutes.

The menu for the restaurant refused to load on the phone after scanning the code, so I ordered out to ensure there was food my 11 year old would eat. The layout on the 5th floor was confusing as there were no immediate signs directing you to where the rooms were located. Once you step off the elevator, you immediately see the fitness area and seating and conference rooms. Also, there is no indication of where to park for the hotel I parked in the parking garage at Love Park.

Very good staff. We would book it again.

Even though I reserved the room with breakfast through booking.com the hotel said I did not. I a, not sure where the disconnect was but once I showed them my reservation they were very quick to offer the free breakfast. And the breakfast was very good. The poor server was overwhelmed with customers (it was the day of the Mummers parade) but she did a great job.

Great location for Public Transit particularly trains to and from the airport. Spacious room with a comfortable bed. Not a great deal of choice for breakfast nevertheless it was well presented and delicious. Helpful restaurant staff

At check out just one staff member trying to deal with a phone call at the same time as checking guests out

I loved everything about out this grand hotel. It’s conveniently located with beautiful decor that takes you back to a level of Hollywood glamour and luxury that many new hotels can’t understand. The staff was amazing and I enjoyed every minute of our stay.

Nothing. Had a wonderful time.

This hotel is located in City Centre and the Museum District. Very walkable and safe location. The staff was outstanding in assisting with any questions. The room was well appointed, my husband and I liked our accommodations.

Breakfast was expensive and hotel did not offer a buffet.

Location was excellent. Walking distance to the metro station. There were places to eat and a small supermarket nearby

When we were leaving we asked the desk to call us a cab, which she did happily. But she called a limousine service and we didn't realise until the trip to the station cost us $25, when it had only cost us $10 to go the other way. Watch out for this!

Liked the old lobby and restaurant area Room was comfortable and clean and quiet

Stingy with water is n room Not enough blankets Bottom sheet not fitted If no voucher for breakfast than it is very expensive

The front desk clerks were extremely pleasant and helpful. Also, the front doormen and parking attendants were courteous and helpful.

Room could have been larger.

The staff was pleasant, food was great, valet was nice as well. My room view was the hotel atrium, which was a little different. It didn't provide as much sunlight as I'd prefer; however, it was a one night stay, so all was well.

The atrium view.