I visited my daughter for her birthday. We were upgraded to a King Suite which was truly special and greatly appreciated. The facility and staff exceeded my expectations -- friendly, attentive, completely aware of guests. The bed was extremely comfortable. Great location. The bellman kept our bags after checkout while we went to lunch and he recognized us as soon as we returned, greeted us by name and collected our bags quickly -- so nice! I look forward to staying at the Sofitel Rittenhouse on my next trip 'home' to Philly.

The valet working Saturday mid-day, 2/8/25, was aggressive and rude. He laid on the horn, blew it repeatedly and made hand gestures for us to get out of his way, WHICH WE WERE ALREADY DOING. The valet loop is tight and in the middle of the city. Get a traffic director or get a new valet. His behavior was totally unnecessary and in complete contradiction to the wonderful experience we had inside the hotel.

Location and room size.

When checking out there was an issue with my $25 room credit. I had not used it. Told I could use it during lunch in bar, then they would deduct from total. Bar closed tab then said I had to go to desk to get it charged to room so they could deduct. System wasn’t responding so I was told once it comes back up we’ll be sure to credit it. Could not produce a printout or receipt for my stay. Well, that credit never happened. In fact my total bill was $48 dollars more than expected for my stay. Tried to resolve after the fact but no help from CC company. Be careful with this property

Clean , central, Staff was so sweet and accommodating!!

Valet the next day was crazy. Managment should definitely come up with a better system. The poor valet manager was really trying to help everyone but he could only do so much. Everyone was coming at him hostile in every direction. The system should be well organized since there is not alot of room to park. Cars that are brought to the front and owners that are not ready should know their car will be returned and they will have to re-text and get back in line. A few cars were there for over an hour and the owners were not ready. Taking up the valet area. Something should be done and The manager definitely needs more support from management.

Good location, clean

We were charged 46 dollars from the bar saying it was lunch on our first day of arrival, which makes no sense as we got to the hotel around 5 pm the first day. I’ve had no response from the hotel yet. The last day we ordered dinner and waited for more than an hour for it. No waiter would ask us if we needed anything and apparently the forgot to pass our order which is why they had us waiting for hours..

There was a young African American man I think his. Name was Timothy, maybe in his 30s a small Afro and glasses I think. He was the first person to meet And greet my family when we pulled up and right from his introduction I could tell I would like this place and picked the right hotel. He was very friendly and great with my small son, he was patient and very accommodating and knowledgeable and being as tho I was in town to bury my mother he brightened our trip. He deserves a raise. Keep him on your staff.

Not much except trying to give my truck to the velvet, just the city traffic down there made it hard to find a place to safely park to get the family out and bags to give the car over. But guess that just comes with the great downtown location.

Awesome stay as usual! Classy , beautiful and comfortable.Ivan is the best as a concierge!!Everyone is very accommodating. Very comfortable mattress and pillows.

Some charging outlets don’t work. Loud noise is heard very late into the night from the hall. Long wait at breakfast where managers should learn time management- there were 6 empty tables and we still had to wait half an hour- why?! Same was at lunch time- took 45 min. To get a sandwich !

Almost everything was perfect

I requested late checkout. They refused unless I signed up for some club, but the link they gave me didn't work. And they locked me out of my room when I wasn't out on time (because I literally had a meeting then). The correct answer to a request for late checkout to someone who spends $500 a night is 'Yes.' End of story. Please fix this stupid policy or I won't be back. Thanks, Judah

loved the room and the staff at the desk was amazing every time i interacted with them. The food was awesome and I really felt at home here. The Valet parking was a Godsend and everyone I interacted with was great!, The room was amazing, had comfy furniture and a nice work table and the closet was huge! and I really loved that shower. I wanted to take it home with me!

the minifridge had no space to store water to get it cold so i could take it with me to meetings. I wasn't sure if the Flow cartons were complimentary until my last night there.

The rooms were spacious, clean and very comfortable. The location is perfect for waking to local restaurants, shopping and nearby activities.

I actually preferred the setup of the bar area prior to the new renovation. It was more private and intimate. It wouldn't effect me staying at the hotel as there are plenty of bars/restaurants to walk to, I just didn't love the new setup.

Professional & kind staff. Ron at checking was extremely accommodating, professional, & kind. He really went out of his way to help make our anniversary a little extra special. Ivan the concierge had excellent recommendations for restaurants & gelato. He even sent us a bottle of champagne & chocolate covered cherries to our room. We always stay at Sofitel when celebrate our anniversary in Philadelphia.