Hotel Indigo Nashville - The Countrypolitan

Location

Wasn't told about self parking. ,, was told by valet that , that was only option hotel had, "valet" parking .. After seeing hotel parking across the street for 28 a day , compared to valet parking at 50 a day we took that option ..seems they were not willing to share that info . so they could make more money and or receive a tip each time they retrieved our vehicle

Every employee at Hotel Indigo was exceptionally friendly and professional! Our bed was very comfy and the location was incredible! Printer's Alley was right around the corner!!! Upon arrival, we were greeted by Jessica at the front desk and she was an outstanding representative of the hotel. Jessica provided a great first impression of Hotel Indigo. We cannot say enough about two waitresses in the hotel. There were 6 people in our group so there were a lot of orders to take, etc. Brittany and Lea greeted us each morning with a smile and coffee... our days always started on a positive note and they provided outstanding service. We felt like we were family. They were excellent representatives of southern hospitality and your hotel!

We do not have any complaints. We were left with a very positive impression.

excellent hotel for location to everything CMA Fest. within walking distance to Nissan Stadium, Broadway and Printers Alley. lots of food choices and bars around it too but if you didn’t want yo wander the hotel has its own nice restaurant bar with live music. Staff were friendly and helpful with a special mention to the valet and the bar staff.

We couldn’t fault it. Price was little more than we would expect to pay normally however it was CMA Fest and everywhere had a higher price tag. I would pay it again for the location.

Every staff member was really accommodating and friendly starting with Heather at the front desk. I cannot thank her enough for her recommendations on dinner and entertainment. Cleaning service, waitress, valet service members were amazing. The location of the hotel was perfect... Close enough to walk around to all the fan favorite attractions yet not on top of the things that it's loud in the evenings.

Nothing that I didn't like, but the waitress could have used some assistance in the morning for breakfast. She was by herself taking orders and cleaning up which got a bit much for 1 person.

The staff at the check-in desk were very friendly and helpful! I believe the gal I checked in with was Heather and she was awesome! The room was very nice although there was a loud noise every once in a while that was a bit off putting. I thought it was the elevator but I can't say for sure if it was. Also a very small thing but the drape was torn at the bottom and it just made what I consider a very nice room look a bit shabby.

There was a male bartender who was not friendly at all. I tipped him well and he never even made eye contact with me. Maybe he was having an off day but I was very put off by his demeaner. Also there was a little gal working and she was more interested in texting than waiting on customers! That's a big NO NO in my book. Not sure if I would go back to the bar :(

the parlor suite

The breakfast was confusing; we had breakfast included with our stay. at check-in we were told for 4 nights we had a total of 8 breakfasts. That we could use the 8 anytime. The restaurant staff said, “ no you have 2 breakfasts each day of your stay.”. Some mornings when we only had time for coffee, no one seem to know if that counted as a breakfast. our friends in the other room had no idea if they got breakfast with their stay. ??

the ambiance, cleanliness, solid surface flooring, divine decor, gift shop, location, breakfast was top notch quality

only thing was the pillows were mediocre… I tossed and turned all night and my neck and back hurt when I woke up. also, the breakfast wait was long because I’m sure understaffed a bit, like a lot of places. the whole breakfast needs more organization, like a host or hostess. the servers had to so everything, and they were severely overloaded and overworked

The hotel was close to downtown and we had a city view on the 14th floor. The staff is amazing!!! We requested early check-in and they made it happen!!

We checked in early so maybe they cleaned in a hurry. My husband noticed that the bathroom floor looked dirty in some spots. I took a dry washcloth and wiped it over the dirty spots to check if it was stained. The washcloth I used was black from the dirt spots.

Staff went out of their way to be accommodating.The hotel text me to ask me how everything was and when I told them I was not happy about my room, and they put me up in a much nicer one in Tower 2 (Thanks to staff member named Heather).

First 2 room assignments were in Tower 1... which is not very nicely appointed (needs remodeling, basically just the atrocious floor material).

Staff was exceptionally helpful and friendly. Ambience of dining area and bar was lovely. This is an historic building so the dining room is large with high ceilings, beautiful. Breakfast was huge and delicious. Live entertainment at night was fantastic.

Room was a little bare, minimalist style. No comfy chair, linoleum on the floor, pillows very hard. But overall, it was ok, very clean.