The whole facility was clean and lovely. The staff was super accommodating. Breakfast was more than I expected. I would stay here again and would recommend it to friends. Right in the heart of Pigeon Forge and walking distance to the Stampede, where we had dinner and a show.

I cannot think of a single thing I did not like. One could not want or expect more than what is received at this property. The staff go out of their way to be accommodating...and all for a very equitable price.

Location was great. Breakfast was good. Included eggs, sausage, cinnamon apples, biscuits and gravy. They had bagels and toast along with yogurt. There was only Raisin Bran cereal and were out of fruit loops. Pool was clean. Room was nice and clean. Housekeeping came every morning and made up beds and cleaned and supplied fresh towels! Haven’t seen that in a while!

Beds too hard for us.

the Jacuzzi In the bathroom, and the fireplace in the living room, was a Nice touch during the cold weather...

It needed a lot of upgrades... You can tell this is a very, very, very old hotel!!!! Many Items did not work, ice machines, "frigs" in room kept freezing up, Luggage carts were junk... Breakfast time was the worst, YoWhen they ran out of an item, they didn't even bother replacing it..(30 mins into breakfast, OJ??) ...with anything or even anything else... The girl at the counter was also working the breakfast area, she was very agitated to be doing both!!! Snapping at people.... This was definitely a constant theme....We were there 4 days!

All but one of the staff members went out of their way to correct discovered issues that they could correct. They came immediately to the room to deal with the gas fireplace that wasn't lighting - corrected, and came to the room to assist with the internet/room phone connection that was not occuring. As it turned out, there was a panel problem with the house phone that apparently affected the modem as well. No house phone or internet connects for this particular room during our stay.

One staff member was just argumentative and dismissive in her responses and comments, every time we encountered her. For instance, when I let her know I didn't need a fork, but that there was only one left in the container at the breakfast buffet, she told me to go and look in another spot. I told her again that I didn't need one, I was simply letting her know that the container was nearly empty. She repeated her comment that there were forks available in another place. All she needed to do was thank me for the information. She'd been argumentative the afternoon before when I went to the office to inquire about additional coffee packets.

Loved how conveniently close it is to food & things to do. The trolley stop right out front comes in handy. Pool was great size for amount of people around.

The lower level we was right at a sitting area. We had a non smoking everytime walked outside people smoking up a storm. Smoking so bad we could smell it in room. More of a aggravation will request balcony or something different next time. Not really a complaint just know next time.

It was convenient and right on the strip close to everything!! Staff was friendly and helpful if needed anything!! AC works awesome in our room,I like it cold and like to sleep cold!!

Our room was great overall,the fridge made this loud ticking noise that would wake me up during the night. And the pillows are awfully uncomfortable and the beds are alright on comfortable wise. Haha but for the weekend fun we were just fine and able to get through the nights!

Being right on the parkway and close the everything.

My only 3 complaints are it is I tried to fill up the jacuzzi tub and it took forever and during the night you'd here like a knock come the tub every now and then I guess the motor or something. And during checkout day housekeeping came to our door early and tried opening our door while we were still there.And the pillows on the bed were the most uncomfortable hotel pillows I've ever experienced usually hotel pillows are comfy.

Room was very convienent to park in front of. Staff was very nice. Room was clean and did not smell bad. Loved the fireplace. TV did not stay on cancel. Reception was bad.

Only thing is the bathroom light and fan switch are together and make a lot of noise. Should be seperated. So you could have a choice.

The breakfast and staff could use some work. Staff could be more friendly. Breakfast could be more fresh.....

The staff attitude.

We loved the pool!!!! It stays open late and it's great for the whole family. The staff were nice and friendly but hats off to the man who works the night shift. He helped and assisted me like no other and went above and beyond to meet my needs.

Room was clean except found a old crusty sippy cup under the bed in a spot you would have to get on your hands and knees to see. It happens.