Mercure Paris Porte De Pantin

We were going to a concert at the Zenith and this hotel is only 5-10 minutes walking. It is also a good location for the Stade de France. Although the rooms were small they were well equipped for a 3 star, with tea/coffee making, safe, windows that open for fresh air, comfy bed although the pillows could be softer. We travelled by Eurostar to Gard du Nord and just hopped on the metro, line 5, which took us to within 250 yards of the hotel. It was also very easy and quick to get down to the sights (Notre Dame etc) by metro (line 5 then line 2). We stayed for 2 nights, 3 days and the breakfast on both days was very good. More than we have had before from a 3 star in Paris. It should also be noted that it is very near the Peripherique if you are driving.

A couple of the weekend staff were very surly. When we got back from the concert there were guest sitting in the bar area, ,which is also part of the reception, with drinks so we stood at the bar to order a drink. My friend, plus another guest stood waiting whilst 2 members of staff were involved in checking in guests and although they had seen them waiting the completely ignored them for at least 10 minutes. When, eventually, they were spoken to they were told the bar was closed! We then questioned why some of the French guest were able to drink and at that point the male member of staff said we could buy a drink but only from the fridge, such as wine, beer, lager, cider. not sure why that wasn't offered straight away.

Even though the exterior of the hotel looked rough, we were pleasantly surprised with the lobby and the room. everything was clean and as advertised on pictures. Towels and toilet paper were regularly replaced, and clean sheets were always waiting for us when we come back to the room. Staff was willing to help and give us tips about the city, even though their level of english could use some improvement.

Everything was fine.

I said it was in an excellent location, well it is if you want to see a gig that is part of the La Villette jazz festival! Otherwise the internet would advise you to avoid the area! We found no problems and met only nice people but we were going to a gig at a jazz festival so that's what you would expect. So great location for music basically.

My room air con didn't work at all but TV was massive and bed v comfortable and shower excellent, luckily you could open the window wide (on the 5th floor) and get some cool air in.

Standard mercure hotel , location is just next to Petit Paris , area is not very nice , pantin , but just for stay in the night with reasonable price would be okay

Weekend price is very nice , working day rates are high. 2 mins walk to metro station Hoche ( Metro 5)

I loved the walk the walk in shower. I really appreciated the hospitality from the front desk reception team. There was a varied choice of food for breakfast.

To be honest where the hotel was a bit and not very welcoming. The rooms were a bit small and could be laid out a bit better.

Amazing staff. Welcoming, ready to help, friendly. The common area (reception, lounge, bar, breakfast space) looks good. The design, colors, atmosphere make you feel good.

There’s a radical mismatch between the common area and the room’s design. The room’s furniture is old and basic. It feels like it doesn’t belong to the same hotel.

It was close to Le Zenith, where I had tickets to a concert, and it was close to transport links into Paris city centre. The staff at the hotel were very friendly and helpful and the breakfast was excellent.

My only gripe is that the restaurant was closed in the evenings (Friday, Saturday & Sunday).

I do not understand why my money is still ( 2 days after I left) taken from my bank account ? I did pay what was due at the hotel reception. When I did ask the lady at the reception before leaving she told me all is good and the money will be return to my bank after I leave. I am still waiting that the money comes back. Is it normal this gap of time in receiving back the money?

Twin room was good, nice and clean, had wardrobe and mini fridge and a small table.

Very hot weather while we were there, the aircon could have been better, difficult to sleep. Showerhead needed fixing and water was not draining quickly so flooded bathroom if not carefull.

Very decent place to stay, value for money. Good breakfast. Friendly staff.

The shower head produced very thin water streams that felt like little needles, no option to adapt it. That makes for uncomfortable showering...