Hotel Rapallo

Upon arriving, my girlfriend and I were exhausted from a disappointing experience at a previous hotel. However, we were greeted by a very welcoming receptionist named Bryan who made us feel right at home. We were delighted by his kindness and helpfulness. The room was not only spotless and smelled beautiful, but it was also much more spacious than we had expected based on our booking. The location was ideal and the breakfast was both unique and delicious. If you're planning a trip to Florence, I highly recommend staying at this hotel. Also my we went to Florence for my birthday and on my birthday Bryan offered me a complimentary glass of wine, which made me feel very good. Fantastic in every aspect!!

We loved it all.

Staff were exceptional. They were very attentive and provided fantastic service to a very high standard. For example, I required a suit to be dry cleaned for a wedding, this was organised and returned within 24 hours with little to no fuss. The breakfast was delicious. It was a continental buffet style but you could order extras if required. The Hotel was immaculate, our room was well laid out and looked onto a quiet street, while only a 5-10 minute walk to the markets and city centre (including Il Duomo). Really impressed by our stay here and would recommend to anyone looking for accomodation in Florence

Not much to complain about

We loved everything about Hotel Rapallo! The location was close to major sites, train station, shopping and many restaurants. The hotel and our hotel room was beautiful and elegant. Above all, the manager and staff were exceptional and gave personal attention to us upon arrival and the duration of our stay. They arranged taxis, suggested restaurants and the manager even walked us to the meeting point to meet our tour guide for our wine tour in Tuscany when taxis weren’t available and we were short on time! We were fortunate that he knew the short cuts and that he was so gracious with his time. The breakfast was delicious and had many options. Our stay at Hotel Rapallo was wonderful and we would gladly return!

Nothing

Luxurious hotel furnished in a classic neutral style with marble bathrooms and black out curtains. Great location, 15mins walk to Duomo, 20mins to Arno/Pitti Palace with plenty of bars, restaurants and a good laundrette round the corner. Area was quiet at night. Aircon was quiet and fantastic - a must in this heat. We had a room with a large terrace with comfortable outdoor sofa, table and chairs which meant we could make the most of being at the hotel and have a glass of wine and a snack on our room/terrace. Breakfast was adequate but the room was small so guests need to book a table in advance. The hotel has a lift and the bar is open for drinks and complimentary snacks in the evening.

Hotel reception staff and housekeeping were very friendly and professional, some of the breakfast/bar staff weren’t quite as friendly but a minor thing.

All the staff are fantastic - so smartly dressed and really friendly & caring in their communications. Nothing was too much trouble. The cleanliness of all the facilities was impeccable. The dining room was very comfortable and the breakfast buffet offered plenty of choice - any cooked items were well done and nicely presented. They also offer afternoon tea with some delightful cakes on offer. Although the hotel is situated on a busy road guests not aware of the traffic noise. The whole venue is nicely decorated and very relaxing. It’s location is approximately 10 minutes max. walking distance from the start of what is considered Florence’s ‘historic centre’ A huge ‘thank you’ to the owner - Lorenzo - and his wonderful team.

Nothing!

Breakfast was the best. The Filipino receptionist/Server, (sorry I'm not good in remembering names) Welcome guest with friendly smile,s greets seated us and offer choices of hot chocolate, american coffee, Espresso, tea etc. Buffet style warmth veggies, Bacon, Scrambled egg and option for freshly cook omelettes and other items from Menu. Tables for own pick up spread of cheese meats,nuts, fruits, cereals. juices, Pastries Cakes etc. Everything needed for nutritious body make it ready to begin exploring Florence, He also gave us bottled waters to bring for a walk. Experienced extras mile service. Room has enough space to move around for couples. bright light, clean floors, bathroom, drawers etc.

Breakfast was delightful - lots of choices for a hot breakfast (eggs, omelette etc). Service was also very friendly every morning, though we did feel quite rushed as the dining room was quite small and there were people waiting to eat. The front desk were also lovely. Our room was not yet ready when we arrived and when we came back from lunch, our bags were already in our rooms.

The building is a little tired and in need of renovation. Some things falling apart in the rooms. It is a little further from the other hotels and away from the historical centre, but we didn't mind walking an extra 10mins or so.

We have traveled extensively throughout Europe, Asia, and South America. THIS property ranks in our top five for sure. We were treated warmly throughout our stay and the staff were professional and friendly at the same time. This hotel is IMMACULATELY clean and tastefully decorated. We sprung for a double deluxe room with a huge terrace and it was totally worth it. The person servicing our room made everything like new every day. The breakfast was exceptional as well. I can’t say enough good things about this hotel. Lorenzo and staff run a gem of a hotel. Shower was great. Toilets had a great flush. The beds were comfortable. Wish we could have stayed longer!! Definitely a 10!!!

I have no negative things to say.

This charming hotel is clean and comfortable with excellent service. The extra touches like hotel stationary, hot chocolate and comfortable chairs in the room, a pull out washing line in the bathroom, the cold drinking water with lemon in reception, and the staff knowing who their guests are, made a big difference to us. Breakfast was freshly made to order, with a selection also available from the buffet. The hotel location is good with the centre of Florence a short walk away.

The staff was amazing , the food was delicious for breakfast , Lorenzo & Gabriel and all the staff was so helpful and kind . The balcony was so nice and the room was spacious enough for two . The bathrooms are renovated and very clean and modern . The soft robes and slippers a very nice touch . The bed mattress and pillows are excellent as well , after walking about 8 miles a day . i would recommend

It is a little off the beaten path and the bathroom was not as spacious , but honestly , everything else and the staff , more than made up for that!