TOC Hotel Las Ramblas

We had booked TOC Hotel las Ramblas, but for some reason it was not possible to keep our reservation there and we were moved to TOC Hostel near Universitat. Even though it was not as close to Ramblas, it is a very central location with easy access to transports. "Universitat" metro with 2 lines in a short walk, and less that 10 minutes walk from Passeig di Gracia and Catalunya train stations.

The staff had trouble understanding or expressing in other languages. This is a general issue in Spain.

Good location just of Ramblas. Excellent staff, very clean room, small but ideal for my needs. Comfy bed, good shower, happily stop again

Excellent location

The friendly welcome and service throughout our stay and proximity to Las Ramblas

Everything was as they say in the page and that’s is perfect!

I liked all

They didn't allow our sports luggage in the room. So if you carry extra sports luggage be aware that they don't offer storage! For us it was a bike box. Only after we contacted booking.com they allowed it in the room. Keep in mind there was lots of space in the elevator and room. So just very annoying!

Very disgusting service!!! We have booked a room for 4 people for 2-4 August 2023 in a month. 5 days before check-in, we get a call from the hotel and they say that the hotel will not be open these days because of their problems with documents. And they will put us in their hostel in a dorm room for 8 people, but supposedly we will only be there in four, although they have more comfortable rooms in this hostel with a double bed for 4 people. To my indignation, they said "stay in such conditions or you will cancel your reservation", but taking into account the tourist season, it was not possible to find a suitable option for such a period and at an affordable price where you could stay. We agreed, but on the condition that all the conditions in the room will be the same as they should be in our hotel. We were told that everything would be as we have in the booking. When we checked in, of all the promised things, there was only a towel. When contacting the reception, the lady in the front desk, spoke very arrogantly, as if it was my fault that they did not open. It turned out to ask them for an iron and a hair dryer, which they brought to us only after 30mins-1hour. When asked to provide us with a kettle, because my mother often drinks tea in the room, she said that it is only in the dining room. In which you need to go through the whole building, and they will not be able to provide us with a kettle in the room. And that we ourselves agreed to such conditions, although we were promised that everything would be the same as it is written in our booking. On the day of the check-out, we should have had time until 11 o'clock, but at 10:30 a housekeeper came into our room without knocking and began to clean the bedsheets in our presence, even if our things had not been collected yet. After a request from my side to wait until 11 (the time that should have been at our disposal) I was refused and she continued to clean up our things.