Rose Rayhaan by Rotana - Dubai

Location is excellent. Perfect to go from to any direction. Metro station is just 2 min by foot. Around the hotel are eateries, small supermarkets etc.

Ridiculously long waiting times for the elevators! I believe not all elevators were operating, but even if the hotel is not running on full capacity, most people will use the elevators at the same time (eg. during breakfast times) and sometimes we waited for 15-20 mins to get on to one. Can't just take the stairs if you are on a higher floor...

Breakfast good, covered a continental menu, i got what i was confortable eating even from my home orign.

All was good

Location, swift check in/check out, quick room services, cleanliness, spacious.

Two things: 1 - One day at around 5 am, there was continuous banging on the windows. Apparently cleaning staff started early and the ropes were banging hard as if somebody was attempting to break in. This disturbed our sleep. Unfortunately, apart from apology, nothing else was done. The noise went on even after complaining thrice. 2 - A staff member once tried barging in our room without knocking/ringing the door bell. We had not requested any room service. Fortunately we had locked the chain otherwise the staff member would have invaded our room. On escalating it, all we received was an apology. One doesn't expect these bitter experiences at a hotel like Rose Rayhaan.

The service

Nothing

Fantastic location, only minutes walk from the metro station and with lots of eateries, pharmacies and grocery shops around that were open 24/7. Room was nice, spacious and clean and they even have underground parking available if you are using a car. Multiple gyms on-site which means one could conveniently continue with the fitness regime while being on the holiday as well.

The check-in experience was unpleasant as was made to wait for almost an hour despite that I arrived way after the official check-in time, then was told that only smoking room was available even though I had clearly mentioned the requirement for a room being non-smoking. They later gave non-smoking room and apologised mentioning that they were having large number of people (apparently around 100) checking-in and out at the same time, driving them insane, so I'll give them benefit of doubt this time I guess. Overall nice service.

Breakfast was below expectations and the location was good as usual.

The Room Carpet is now bit old and needs to be changed

The view from the room was impressive. and the room size was spacious. The menu at breakfast was OK. The fitness center is equipped well. The room dining menu needs to be improved. The information desk, reception, restaurant, security, fitness center, and room service staff were all supportive and cooperative. Every Staff member was supportive and always ready to help. This is a perfect place if you are required to stay near DIFC.

The room dining menu needs to be improved. We need to have a valet parking option. Internet connection feels weak sometimes, which needs to be improved. but overall connectivity is available.

Everything was excellent

Nothing

Very good location very close to the metro which is very convenient. If you want to be in the heart of the main restaurants, bars, dubai mall, this is the place to stay. The swimming pool is amazing and you can get the sun most of the day !!! The size of the room was big and the bed very comfortable.

Cleaning was not the best: The hoover should be done more often on the carpet and also the tables were not really done as lots of dust on them. Once again, it wasn't perfect but it wasn't bad either :)

This was not the first stay, I believe it was the fifth time in this hotel. I had an unplanned business trip, what I remembered is that I did not think about another hotel, I went directly to the place where I used to find convenient service, my peace of mind, and within my expectations. Many thanks go to Mr. Hamid or Mohamed from Egypt and "excuse me if I did not mention the name correctly". He was very kind and detail oriented. He helped me assisted me to receive the room within an acceptable waiting time, considering my early arrival. Not to forget the room service person in charge who was very helpful and friendly when I had a claim about a tiny thing in the room, the case resolved in less than ten minutes, and the room was perfect the entire business trip. I had to print a couple of papers in urgent in the hotel business center. The response of the lady there was impressive. She had secured my request as immediately. I cannot talk much about this place, may some consider me exaggerating in mentioning the positive aspects, but, in fact, a successful management strives to create bond between the traveler and the place, making this place the first to come to traveler mind when booking a hotel.

Elevators take more than usual coming up or down, but it’s not a big deal.