The Highfield Hotel0

I can't really think of anything positive apart from the manager was helpful.

The place was a dump . The first room smelled of damp. It was freezing and the room was cold as the windows were wide open probably to disguise the smell of damp .. The bathroom was pretty disgusting to be honest and the toilet seat was hanging off. We complained to one of the girls and was told to go to reception to get the managers phone number and call him but we said no you call him. The manager arrived shortly after and gave us another room an extra blanket and heater as ALL the heating had been switched off. The beds were nothing special and the pillows were paper thin. Would probably sleep in the car before staying there again.

Brilliant location for us as very close to son's house and we were visiting grandchildren. The room was excellent good size really clean we could control the temperature which was fantastic. The bed was huge and really comfortable with 4 pillows, so we had 2 each without having to ask reception which seems to be the norm nowadays. Loads of hot water and the full breakfast on the Sunday morning was lovely.

The only thing which we could say was not great was the fact that on our booking we were advised that there was a large double walk-in shower however the only shower was above the bath and not walk in. There was ample hot water just not great if you have mobility issues.

We were going for a family reunion and needed a room only for two nights. We love the fact the room was big enough that we felt at home. There was a sofa and some chairs, desk, closet and etc. There was enough space to walk around. We have been staying in different cities and different hotels and this one had a pretty big size room. It was bright day time and very quiet in the night evenings. I love the fact that there was a fridge in the entrance hall way and we had access to milk and etc. Also it is nice when you have access to take away. When you travel for a few hours to get to the destination, it is nice to have a comfortable room and a nice place to eat and drink. We are happy, thank you!!!!

Toilet needed some help and some bright lights would be nice in the evenings and a remote control.

Would definitely recommend. Don't be put off by it's dated look and proximity to the pub because the bones are great and you will have a lovely stay there! Staff on reception were very friendly. Great that the hotel was pet friendly. Lovely bonus to have the indoor pool there for a nominal fee for the whole family. Huge rear facing family room with comfy beds was lovely and quiet away from any pub noise. The ensuite was a decent size bathroom with hot, powerful shower.

Would have liked to have the option of a proper breakfast each morning rather than a breakfast bag and full breakfast limited to a Sunday only. As it's a pet friendly and child friendly hotel, the garden at the rear would have been lovely to use, but it seemed to be closed off. Just needed a tidy up and some simple garden furniture. Nothing really to put you off booking though.

warm welcome; friendly staff room size information available to guests options for food; room service available as well as a pub serving food next door dogs allowed clean room lovely shower despite a function being held there was no disruption to our sleep bed firm but reasonably comfortable free parking

there was nothing we didn’t like just a few observations to note as constructive feedback - ripped wallpaper, decor needs updating, curtains could do with being fixed better to the rail.

A very pleasant stay all-round clean spacious rooms with equally spacious bathroom with a walk in shower ample seating areas TV and coffee and tea making facilities.lovely pub serving meals and a great selection of drinks children and dog friendly. The staff and clientele are very friendly and welcoming. A home from home experience that I highly recommend and I will definitely stay again.

I couldn't stay longer.

Really big room, nice fluffy towels, plenty of tea and coffee. Very accommodating of us having 2 dogs with us. Large bed in the room plus a sofa. Hairdryer

The Wi-Fi frequently dropped out. The card key often took a couple of attempts to work and 2 keys would have been nice. The bed had a waterproof mattress protector in it that kept coming off the mattress and it really rustled. There is no air con so a fan would have been nice. The hair/body wash is in a sachet.

Very friendly and professional staff on reception who were happy to help with any queries. The room was spacious,very comfortable and warm with TV and kettle tea/coffee. There was a microwave in the reception and a reading area near the stairs with books. Even though there was a function on at the hotel ,everything was quiet and we all (and my baby) slept well….The information booklet in the room was helpful and informative - would have definitely ordered food if was having a longer stay - would have loved to use the sauna facility too. If I was to stay in this area again I would definitely stay here!

Staff are friendly and provided a good service Room was spotless and big too! Towels and toiletries provided as well as coffee/tea which was great after a long train journey! We paid for breakfast but sadly too hungover to even think about food😂but it was cheap and they even offer a bag to go option! Visited the pub and staff there were friendly too and provided a good service. Had food there too which was amazing. Great atmosphere too

Really couldn't fault this place

The room was very big, good for a family of 4 or even 5. The bed was good and comfy. Traditional Full English breakfast and we even had a chance to repeat as there was some leftovers in the buffet. Modern and spacious shower instead of an old polyban or bathtub. And could not forget about internal swimming pool and jacuzzi =D

We got a second room for free so we could accommodate our kids, and both rooms were connected via a middle door which was nice. But unfortunatelly the second room heaters weren't working properly. But we happily moved the mattresses into our room so everyone could sleep warm. PS: the staff tried to make the heating work but by the time we arrived, it was cold again.