Castle Lodge

I loved being in the turret room. I had requested a room with a bath, and the water was lovely and hot for me but easily adjusted for my husband, who likes a cooler shower. Unfortunately, towels had been forgotten. Even though there isn't anyone on site, we messaged the hotel and had towels delivered before we got back from dinner. In the morning, we needed to leave before breakfast started. We spoke to the hotel before our visit, and they had arranged for a takeaway breakfast sandwich for us. We saw the staff in the morning, and they cooked up 2 amazing sausage, bacon, and egg sandwiches and delivered them to our room. It was really nice to have an outside seating area set up with ashtrays, so we had some where comfortable to have to smoke.

None of these minor issues would stop us from staying again! There are some minor maintenance/ decorating issues, wallpaper pealing. It was obvious there had been a leak above the bed as there were brown water stains and a poor repair job. The bed and mattress looked quite old and in need of replacing. My husband, who is a larger gentleman, could feel the bed base through the mattress. I didn't experience this and had a comfortable night, although it's our preference to have 2 pillows each and only 1 per person was provided. We noticed as we were going to bed, so there was no opportunity to resolve this. Even with staff on site, we would have just gone to bed and made do.

We booked this last minute. The rooms matched the photos. The bed was comfortable, and the lounge area; which I didn't know about, was well furnished and a welcome surprise. Great shower. There was no reception, but you got a code which worked well. Instructions were very clear, and breakfast was included. Servers were very nice to talk to. There were phone charger points on the plug sockets by the bed, which was handy as we had no plug. There was an extra plug-in heater, which was helpful as our clothes got soaks so we could dry them hanging in a closet with the heater

Having to leave.

I really enjoyed the English breakfast, which was delicious and of very good quality. Good quality bedding.

I was in England to take a technical exam, but there was no desk in the room. I accessed my room at around 14:00 and at around 17:00 someone entered my room, therefore in possession of my access codes, telling me that it was his room and then he left. This situation is not completely normal with regard to what is written in the Check-in conditions (*These are personal to you and will expire at the end of your stay).

simple easy location where i could leave the car and walk back & forth into Ely a few times very good breakfast

the outside was very messy and untidy so not that welcoming to pout at ease after a trip to a place i didn't know at all it was earily quiet but i realised very few guests in. quite dark and sombre inside!! No tea bags in my room! but there was coffee & UHT milk portions and when i asked for more they were gladly given

The shared bathroom was not a problem at all as there was also a sink in the room and the hotel was quiet. There were tea and coffee making facilities, biscuits and a TV in the room. Breakfast was good, with fresh ingredients and quickly served. The ceiling height was not a problem on the top floor as the room was thoughtfully arranged.

I would have liked to be nearer my venue. However walking through town around 11pm was not a problem and the price was good.

Very clean and comfortable, the house keeping staff were polite and respectful, aswell as very pleasant, the new chef was very good and the breakfast was delicious.

Falling down the step outside my room, it would have been helpful to have some tape on the edge as a reminder that there is a step there, I have a problem with my memory so forgot it was there, having said that I should've perhaps wrote on my hand that there was a step there, so it's mainly my fault

My room was spotless & my bed & pillows were incredibly comfortable. There were plenty of biscuits & tea/coffee making facilities, which was lovely. And breakfast was amazing. My breakfast server was really lovely & got me everything I asked for, including extra biscuits. I was visiting my sisters & will hopefully stay there again next time.

The lobby was slightly dated, but the room more than made up for it.

Breakfast was excellent. Choice of three different fruit juices, four different cereals,tea or coffee. Huge full English breakfast with choice of egg preferences,sausage,beans, tomatoes mushroom,bacon etc. Choice of toast or seeded bread. Can't fault it .Fantastically comfy bed,very comfortable room,TV,fan and hairdryer provided . Only fault was I am too short to open the skylight window but that is not the fault of the hotel!

The key pad door entry and no one on site to help late at night the office phone line closes too early

Nice quiet and clean quirky little hotel, clean room well presented, breakfast order was taken and delivered in a friendly and warm manner, definitely going to be staying again, If you are looking for a hotel with character and charm, try this place. Good value for money.

Shared bathroom on the top landing was very clean but it's in need of a little bit of updating, Apart from that, not much more needs doing. There's a few creaking floor boards but it's expected in an older building.

Very cute homey grandparents home feel. The staff made this place the very best. My son wanted pancakes for breakfast but there were none on the menu for that day. My family returned to the room and a little while later a knock came...the staff went to the store to get my son pancakes. They go above and beyond and treated my family as their family

Some of the appliances were falling apart and there wasn't a mini refrigerator.