Doubletree By Hilton London Kensington

Location is excellent! And overall staff service and attitude was welcoming.

No complementary water bottles were available and sometimes noise from other rooms or corridors can be heard.

The location was ideal for us. We had easy access to both buses and trains, and we also had the opportunity to explore many nearby restaurants. We arrived at the hotel well before our check-in time, and there was a short wait. Fortunately, the hotel staff was able to accommodate us. They even offered us complimentary cookies and breakfast as a gesture for the inconvenience. Although I don't recall the associate's name who was wearing a headscarf, she was exceptionally kind and went the extra mile. She provided us with a map and even marked down some recommended locations for us to visit.

The entrance to the hotel is nice, inviting and spacious, with friendly smiley staff ready to book you on. The room was nice and comfortable, with no smell at all. Our beds were comfy with firm mattresses and clean white bedding. The bathroom was clean and floors looked clean. The room is well equipped with a kettle, iron and ironing board, hairdryer etc.

We did not have breakfast as we were quoted £20 per person. I know prices in London are high but I think £60 for breakfast for a small family is way over the top. The furniture in our room has seen better days, some parts were old, chipped, damaged and the bathroom was quite dated and could use a refurb. The hotel takes a (refundable) deposit of £50 on the card.

This is the hotel I like to stay in when in London, since it is very well located; tube station and supermarket across the road, excellent bakery very close, walking distance to the Victoria and Albert, Natural History Museum and Harrods. The rooms are comfortable and quiet, staff friendly and efficient. My daughter and I were avoiding indoor dining so used room service most nights and the food was very good, no exceptions. We were impressed. They even brought us afternoon tea in the room as I was not well, and set it up in our room on the final day. I am not young and have knee replacements so I appreciated the grab bar for the shower, which is above an unusually deep bath. I wish more hotels would provide these where it is necessary to climb into the bath to take a shower.

I had no complaints

Friendly, helpful, but professional staff

Two of our party were booked into a room which was already occupied which was really inconvenient.

Room was just as advertised. Very comfy beds. The staff were fantastic. Friendly, helpful, nothing was too much trouble. The food was tasty too! Perfect location for National history museum, science museum, V and A. Just make sure you book the museums before arriving, because it really speeds things up so you have less time queuing and more time exploring. Gloucester Road tube station is 2 minutes walk. There's also Waitrose, Boots and a few food places within a few minutes walking distance.

It wasn't very clear what food was included in half board, although what was included was very nice. It just took a few questions to work out. A 2 course evening meal and full buffet breakfast.

nice breakfast friendly staff Executive lounge poor we were offered access whilst we waited for our room which was not ready at 3pm - there was only small amount of juice and two cookies foodwise available to have

Executive lounge poor we were offered access whilst we waited for our room when we arrived - which was not ready at 3pm - there was only small amount of juice and two cookies foodwise available to have we were given an alternative room as ours was still not ready at 3.20pm it was a nice room but really could have just done with getting in it at 3 as we had lunch booked and concert we were on a schedule

I loved how the Hotel made it special for my 40th. They not only upgraded my room but also sent a complimentary bottle of Prosecco to my room! A great gesture 😊

One of the rooms that had been allocated was occupied by someone else post my check in. As the main guest I checked in all 4 rooms and had checked the room which was empty at the time but when my guests arrived and they went to the room it was occupied which wasn’t great and and questioned security. But it was an inconvenience as we had to change rooms and the room given was smaller than the executive room I had originally booked. We were given a drinks voucher but didn’t drink anything that voucher allows which I thought was unfair. The front of house staff I felt lacked customer service and I didn’t particularly feel all that welcomed with a smile type of service which was disappointing.

We were very satisfied with the staff and our whole time here. The staff were friendly, helpfull and always smiling. Room was spacious and clean, so as the bathroom. We had the bathtub, which was great. Bed was comfortable, such as the pillows. Breakfast was also very good, maybe I would apreciate more choice of cheese, but the pancakes were delicious. The hotel is really close the Natural History museum, Royal Albert hall and mainly to Hyde park and Kensigton palace. There were lots of shops and restaurants nearby. We really loved the hotel garden. We were very happy to stayed here and would definitely come back soon.

Everything was great, just little too hot in the room.

The room was nice and presentable and the breakfast was really nice. The location was great for walking as well

We booked when it stated £620.00 for 4 nights paying when we arrived. The receptionist had taken 760.00. They never mentioned taking a deposit. They then also took it from my account which I recieved back at the end of the holiday. But if i was on my own I would not have been able to leave the hotel as it wiped my account. We are still waiting for the £140.00 deposit back after checking out which isn't great either. The rooms were also really hot and hard to sleep in.