The Zetter Townhouse Marylebone

Very pretty townhouse close to Marble Arch and Marylebone Lane. We walked everywhere we wanted to go: Soho, Mayfair, piccadilly, St. Jamres´s, Regents park and all the main high streets in Central London. The decor was eccentric like old London meets old Paris. Our room was so pretty with a four poster bed, large bathroom with a good shower and bathtub. When we checked in on a cold, rainy day in January the fireplace was lit, so cozy. All was nice and clean. Would definitely recommend.

Nothing we disliked but just a couple of pointers to management. We were there in January so it was cold, wet and overcast outside. I would have loved to see candles in the dining room and bar. On Saturday afternoon we were having food and wine in the sitting room and as it was gloomy outside, we asked if the fireplace could be lit but were just told no! Bit of a shame. The staff could have been a little more interested, they seemed a bit stressed but nothing to serious, just an atmosphere thing. :)

Fantastic room with amazing facilities. Huge bath and excellent shower. Great location and close to great shops and places to eat. Lovely staff and so friendly.

We stayed in a suite which was luxurious and had everything including an old record player. Beautiful bathroom with all mod cons. The only item not included in the room was a television which seemed unusual.

No breakfast this time but have been happy before. Staff friendliness and relaxed atmosphere are biggest selling points. Bar crew was fantastic this time around (I had my first proper Pegu Club this side of the Nile as a matter of course!!)

One item is sort of obvious that the area/corridor for reception/guest greeting is too narrow. When guests arrive with luggage the entrance for others is blocked. Though I do realise it is not an easy fix

The most helpful staff and lovely feel to the place, with wonderful cocktails in the cosy bar! It feels as though you've been welcomed into someones house. It's located right behind Oxford street and a couple of minutes walk from the nearest tube. The room temperature was perfect and easily changed, the bed was SO comfortable, the bath was deep and large, the shower was powerful with the toiletries really nice too. I can't wait to go again!

Loved the place, it has a really nice atmosphere, the staff were very welcoming and friendly, the room was a good size for central London, and little touches like biscuits on the bed and inclusive bottled water were really nice. The location is great too, near Hyde Park and Kensington Gardens, lots of cafes and shops, we’d happily stay again.

This isn’t just an issue here, it’s very widespread, but why do hotels only do a fixed price breakfast when some people don’t want a lot? For me the coffee shop down the road wins when I’d happily eat at the hotel if it was a la carte like every other meal.

the room was comfortable and well designed. hotel manager Eljesa Saciri and her co-workers were very efficient in arranging a comfortable stay

when i stayed in 2017 there was a room with 2 twins which is nice for friends traveling

Beautiful decor, delicious breakfast and incredibly kind staff. Location is ideal if you want to see the best of London, 1 min from Hyde Park, another to Oxford Street and a few steps from Soho. Love the quirky decor and thought out into the ambience. Something rather unique.

The bed is very comfortable, and there are all kinds of toiletries. The room is smart. When the window is closed, another ventilation device will turn on automatically. Great. The staff were also very friendly. I had a sore throat during my stay, which made it difficult to speak. Otherwise, I would praise their service level with words.

The interior furnishings of the bathroom are a little small for me. Of course, this may also be due to my large body.

The hotel is a hidden gem, you wouldn't believe it from the very understated outside. When you step through the door it's like entering a drinking house from around the world in 80 days. The ambiance is perfect. The room was absolutely top drawer, we had Lairs Lounge with the outdoor bath and it was huge and very impressive. Everything worked exactly as it was supposed to, the robes were thick and fluffy, the sound system worked great outside in the bath area and it was very very quiet with virtually no outside noise. The whole trip was perfect.

Staff were extremely attentive and checked in with us that everything was ok. Very clean and comfortable rooms. The hotel has a welcoming and relaxed vibe, whilst also being professional and responsive to requests.

A wider selection of non alcoholic drinks in the bar would have been welcome- my husband is teetotal and gets frustrated when he has a very limited choice. However, bar staff were very accommodating in making an effort to create a drink for him.