The Glenburn Hotel

The room was very nice, I loved the way this old victorian room had retained the original sash windows and glass and although the bathroom suite was a bit dated it was spotlessly clean the water pressure was excellent and the hot water was roasting. The room was very large and the decor was neutral which I particularly loved. The view over the bay was everchanging and the activity of the yachts, even though it was the end of the season made it a pleasure to sit with a cup of tea and relax by watching the boats. I would have preffered a cook to order breakfast, but having said that the breakfast was good value for money, with a good selection. The staff are the Jewel in the crown of this hotel, they were extraordinarily polite, helpful and cheerful. The hotel was absolutely spotless, I didn't fid a speck of dust anywhere, since the pandemic, normally when I go to a hotel I clean the room before settling in myself, and remove the decorative cushions and bed spread, which I did do, but in this hotel it just wasn't necessary to get out the antibacterial wipes and spray, there was nothing to do, even the tv remote was spotless :-)

The breakfast could be improved on if it was cooked to order. I was also a little disappointed that there was no entertainment.

Loved the stylish big rooms, I don't know if there all like mine but if they are wow, plush carpets etc. Big thick mattress a little to firm for me but OK. So much room at night to sit in the massive lounge areas and order food and drink that is brought out to you and the food looked amazing.

There small things but it annoys me showers that feed of the taps there either red hot or freezing, and breakfast could have been organised better but again was OK and you leave full. It needs to stop thinking it's still a big grand hotel and lower its prices slightly to cater for a wider bigger market, would be horrible if it closed again. Staff were great but they didn't look happy beyond us the customer I think there boss is a tyrant ? Who knows ?

I was expecting a really old tired hotel and instead I got a beautifully refurbished room, way above my expectations. Outside terrace with stunning views and extremely friendly, helpful staff.

Actually nothing I didn’t like but I think a few small changes could really enhance the stay. Maybe an option of full or flat pillows, I prefer the latter and felt the pillows were just too ‘full’. The outside terrace is fab but if the hotel provided some outdoor rugs and patio heaters it really would enhance it. It says it’s a pet friendly hotel but it really isn’t. Should be more welcoming of pets in public areas - even if the have a pet zone/non pet zone then people can choose.

Hotel is stunning, room spotless, bathroom huge and spotless. Plenty of tea/coffee in the room. Beds were amazing, super comfortable. My friend and I had starters at the restaurant and they were wonderful. Plus massive portions! Despite coming late for breakfast the selection was still good and breakfast really tasty.

No information sheet in the room. And no information from the reception regarding WiFi, reception number or breakfast location and times.

A majestic property overlooking the bay, with clean comfortable rooms, and a wonderful bar and restaurant. But what makes this place spectacular is the staff - every single employee is just so courteous, knowledgeable, and professional. Especially in this day and age, it’s truly something extraordinary.

The setting looking over Rothesay Bay fantastic. The dining, the lounge, the terrace, the library and bar area all still magnificent from the past. The gardens with exotic Hydrangeas and shrubs complement the grandeur.

Still requires some TLC ESPECIALLY carpets, but a massive area to carpet.

What a lovely Victorian Hotel Bedroom was large and just been refurbished ,All tea making facility .Wi-Fi good , The bed was very comfortable .Mattress was of excellent quality.😴 The bedroom didn't have a speck of dust anywhere very clean .10 for House keeping 😁 Good sea view ,bedroom warm . Lounge and evening meal area all new chairs and tables. Think on going refurbishment. Wow lovely wood panelling. Breakfast room all new tables and chairs Evening meals very nice the cheesecake and Apple pie wow 🍽 Breakfast could have full Scottish or continental . Haggis and all produce of excellent quality . All staff very helpful and good service at meal tables.😁 I used train ,ferry and bus to visit Bute Some excellent waking routes. Would recommend getting local bus app.on phone and get a all day ticket . Had a lovely time at this hotel well worth a visit highly recommend it 😁😁

Great room with seaview on third floor .Refurbished bathroom is great with a nice deep bath The most amazing ,high quality pillows and quilt.The bar and front of desk staff are great and the beer was good quality as was the food.When they got it right on the Wednesday the buffet breakfast was amazing .Bacon,link and square sausage,haggis,mushrooms,tomato's,potato scone,fried egg,poached egg and beens.And to have pineapple juice as well as apple,orange and tomato juice was a choice I haven't seen in years .Bar manager great and hands on to help whenever we had queries.Stunning views due to elevated stance of hotel.

Car parking was just about fine but the hotel was pretty full on some days so I get it.Windows need a clean but again the expense would be huge to do this all the time for this grand old lady.Bar can shut early on occasion but you just stock up at last orders.

The bar meal food was good and the new owners have made a good job of the overall decor, with quality carpets and curtains. The young waiters and waitresses were great. The Glenburn has once again become a great asset to Bute.

I found the bar staff, particularly in the downstairs bar, surly and impolite. There was a music event going on which filled the hotel, but most of the time there was just one person (sometimes even no-one) behind the bar. I was definitely made to feel unwelcome. I also complained to the lady behind reception that the shower in my room would not turn off completely and dripped all night, but I was met by a similar response and nothing was done about it.

A friend and I decided to walk the West Island Way and also stay in one place so we chose the Glenburn Hotel because of it's central location. The breakfasts were great the staff really helpful and well-mannered. The bar was good and the food pretty good, not a huge range but enough for a 4 night stay. The bedroom was fine with a great view.

There wasn't anything we didn't like. The main carpet leading through the hotel was a little grubby but my guess is that it gets a good clean in the winter months. The lift was very slow but that was not a problem. There's a lovely terrace outside with a great view and sometimes we found ashtrays with cigarette butts in them on the outside tables so maybe these could be emptied more frequently but this is a very minor gripe. Finally, in one room we found a deconstructed snooker table, how wonderful it would have been if it had been operational!