Hilton Garden Inn Orlando Airport

Very laid back and nice place with very good workers that help you with whatever you need. There is some construction going on inside, but it’s no big deal. The bar is very close to where you check in and the bartender working there was excellent. Fast and good. They have a “restaurant” there as well, but unless you want chicken fingers or a burger, don’t go there hungry. DoorDash does deliver there from many good places.

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This hotel was in an area near other hotels, all very close to the airport. Having a shuttle and scheduling my shuttle for my flight the next morning when I checked in was a plus. The restaurant was convenient inside the hotels and it was close to other places. I enjoyed meeting the staff and they were so kind and helpful. I would definitely stay here again. I don’t know that I have ever stayed anywhere else with staff that smile and love their job. Amazing experience!

Nothing bothered me.

Nice hotel by the airport. There are a ton of hotels on a couple of private looping roads off the main boulevard, which has literally TONS of dining options, gas stations, markets etc. Need a car. I also think they may have an airport shuttle but not 100% sure. They also have a service that takes you to the Port Canaveral for a cruise connection advertised right on the lobby desk.

All the hotels near the airport are a bit pricier than I would like.

Their service was very good and the front desk were very friendly and professional.

The parking spaces were very limited. I don't know if it was due to the construction, but it took me a while to find a spot. Everything else was a good experience.

Great location for the airport and Orlando city. Alison at reception was so helpful.

A lot of renovation work going on, so smaller reception, bar and dining area. The airport shuttle can be a gamble. Be prepared to wait around for over an hour.

Honestly, this Hilton hotel is where we were scheduled to stay. I confirmed the airport shuttle at booking and when we arrived to the airport prior to our flight. This hotel even made special arrangements for us to have a late check out as the kids and I would not be able to be picked up until 4pm. We were looking forward to staying with them. When we arrived, I called for the shuttle and was told that they "don't pick up at that airport." This was my first time in Florida, and I was traveling with two children. I walked to the rental car places and tried to rent a car, but due to spring break, there were none available. I called the hotel back and the woman told me that she "could cancel the room free of charge" but it was 11pm and I was stranded at the airport with 2 kids. I was very upset and she asked if I wanted her to transfer me to a closer Hilton hotel. I didn't feel that I had any choice. They transferred me to the Hilton Garden Inn LAKE MARY and Franklin answered the phone. He was kind, comforting and very professional. He had a very tired and upset mom and 2 children standing at the curb at the Orlando Sanford airport at 11pm...he apologized for the poor experience I had and for the misinformation. He went out of his way to not only make things right, but sent a shuttle right away. Our shuttle drive was AWESOME! When we got to the hotel, Franklin went out of his way to help us, and to make sure that we were comfortable and had everything we needed. Once we showered and were in our room, I called to ask for some extra towels, Franklin brought us clean towels and sheets for the pull out bed that my daughter wanted to sleep on. He honestly went out of his way to turn our night around...he truly is an asset to your company and should be commended for his work ethic. In my opinion, it was Franklin who saved us from no longer being Hilton customers...because of him, we will stay at Hilton Hotels again.

Please see above narrative.

The staff at the front desk was super friendly and I enjoyed talking with them while they checked us in.

The first night we stayed the room was beautiful. We checked out but decided to stay another night since we liked it the night before. First room was nice, second room needed some work done.

The room was very nice and clean

They were doing some remodeling, so it was a little messy when you walked into the lobby

Beautiful and clean hotel with the most comfortable beds! We truly enjoyed talking to the check in clerk who gave us the run down on local activities too!

The breakfast was incredibly limited. Even though we knew we were traveling during COVID - the amount of food was not sufficient for a grown person. Unless you wanted to eat 4 mini bagels or muffins you were going to go hungry!

So easy to get to the airport

Food in description seemed like more than it really was. I expected a restaurant not a bar with food