Comfort Inn & Suites

We stayed at the Comfort Inn/Hadley for 7 nights, located super-close to our daughter and her family. Breakfast was ample, varied, tasty and well tended by an efficient, pleasant staff. The room was fine - nothing too fancy - with a comfortable king bed. Overall very clean and well maintained with the option for housekeeping on request - a format that discourages the overuse of cleaning products and make-work for staff. Also, my husband doesn't "thaw out" until about 11 :) so housekeeping would be problematic. Plus we can keep a room/bathroom tidy. It was nice to meet the GM, a rare occasion at almost any chain hotel, oh, and the pool and spa are also quite nice.

It would be nice to have refillable dispensers for bathroom staples like shampoo/conditioner/soap, rather than small plastic bottles. So sugge.stion offered.

The hotel was clean, the room was nice, spacious and comfortable. There were definitely people out in the hallways on Saturday night, but it wasn't too loud. My friend was staying next to a room where the guests were holding a party and the staff moved her as soon as she asked. I was there for a conference, so I didn't use many of the amenities but I got a good night sleep so that's what mattered. And there was a big thing of ice water with lemon by the front door which was very handy.

The road leading to the hotel is a giant pit of potholes. Like break your axle deep holes. Its NOT good. it's easy driving distance to all the schools so that's great, but you can't really walk to a restaurant or anything from there.

Breakfast was clean, nutritious and well served. Kitchen staff was very, very professional and helpful.

Our room was not cleaned and no one told us we had to ask to have it done. Completely disappointed by that. Actually, of all the Hotels we've ever stayed at, this was our first experience with that. Kind of shocked. (Stayed in Room 229 & had to kill a couple of large ants, but didn't make a big deal about it).

The room was clean and quiet. Breakfast was very good.

The location was inconvenient, but there were no hotel rooms available in Northampton due to college graduations, etc. Getting to the hotel is always confusing for me: it's easy to miss the tight U-turn (no arrows on the road) and there are no clear signs at the entry where the hotel is screened by trees. Also, the breakfast room could use some acoustical panels. It was crowded and very noisy.

Newer facility so very clean. Breakfast was basic but provided a few warm choices. Clean indoor hot tub and pool area. Nice sitting area outside.

Price jumps day to day or days of week depending on what service you booked through. Some nights sold out between the needed length of stay. Central for the Amherst area just outside of town but near the shopping and not too far off freeway. Right where I needed to be near colleges, but not walkable to them.

This place was really nice, everything seemed to be clean and updated. It's on a nice little side street off the main road, and was very quiet and cozy feeling back there, surrounded by a wooded area.

Everything was nice here that I recall. This may have been the nicest stay of our whole week vacation. Probably the only down side was the miles of road construction to get there (2023-08), but that's not the hotels fault. :)

The sleeping room was clean and the bed was very comfortable. The lighting in the bathroom and towels were great. The staff was very friendly.

We found a personal item of the previous occupant in the bathroom which made us wonder how thorough and carefully the bathroom had been cleaned. Also, using the tv was challenging without access to a guide on the cable..since we are not from the area we did not know how to access a channel guide Would be nice if breakfast was available till 10 am. Items were promptly removed at 9:30 so we had to scramble to get a bite.

The breakfast staff and maintenance and cleaning staff were so friendly and sweet. I really love them! They would greet me every morning or whenever we passed in the hall.

The front desk staff weren't as friendly as the breakfast and maintenance staff, but seemed busy. They were nice at check-in or whenever we had a question or needed anything.

The front desk staff was very courteous and extremely helpful . Noah was exceptional always ready to help and guide .

Since they serve only breakfast and don't have onsite restaurants, at times when guest gets take away they should allow to use the dining area . It becomes very uncomfortable to eat in rooms . Vending machines and washing machine need an upgrade , they are still using coins . Need to digitise because getting loose change was an issue ...

Was very friendly We were pleasantly surprised with our whole stay! Mostly because this hotel has a low rating on booking.com and we couldn't figure why??? Our room was beautiful and very clean, we spent time in the hot tub and pool and they were both very clean and enjoyable. Breakfast was very good 👍 even my husband very much enjoyed his waffle each morning and he is very picky! The staff was very friendly and willing to do whatever we needed to be comfortable. Thank you so much for making our stay so enjoyable!