SureStay Plus Hotel by Best Western Near SeaWorld San Antonio

It was pretty clean & a nice location. The day manager (I’m just assuming she’s a manager) was amazing! She was so kind & even upgraded us to a suite when she found out we were there celebrating my husband’s birthday. We appreciated her very much!

The bathrooms need some work . You can only caulk over mold so many times. Also, the shower knobs in both rooms we stayed in were about to fall off. The night front desk lady wasnt the friendliest, unless you’re a man. She was quite nice to my husband and stood around chatting it up with a group of other male guests, but was very rude & condescending to me.

This location is close to anything and everything. Also not to mention this is one of my go-to hotels when my family come down from Dallas. The staff are exceptional and very nice.

The size of the room was great, although something I did take note was room 416 floor tile was de bonded and would wobble/make noise and was loose. Forgot to mention this concern but my stay was great.

I traveled with a friend and her kiddos, the pool and hot tub were great to entertain when we got back from daily activities. breakfast was filling & good, saved us money. parking lot was very lit up, made us feel safe. we had an issue when we first got there but the staff was amazing, kind and remedied the situation right away.

We enjoyed the free hot breakfast and indoor pool. Texas weather is unpredictable so we wanted a hotel with an indoor pool so the kids could have fun regardless of what the weather was like outside.

The sheets had blood stains, the comforter had tears and holes. The cushion on the chair had stains. The pool was cloudy. The gym was closed.

Location was near shopping, gas stations, restaurants, and SeaWorld. Staff was friendly. Free breakfast was good. Room was clean and the a/c worked well.

4th floor room window was easily opened by my 11-year-old child. Pool water was cold, and pool area was unkept and smelled of urine.

AC you can change the temperature. Its not controlled by the motel. Bed was very comfortable and TV was a good size and new model.

They were remodeling and the hallway had a funky smell. But the room didn't have that smell. We were relieved for that due to allergies we both have. Shower didn't have a place to put our shampoo/conditioner. We had to put it on the floor. But it wasn't a big deal.

There close to my Dr appt. Aldie manager., was super nice.

I requested an ada room.. shower seat wat broken before I realized it, I was on my butt pulling myself out of the tub.. that basic check should be a priority for house keeping...then relayed to engineering...vanity light did not work....hard time putting in my contacts...1 of the remotes on the main was just wacked...the tub stopper, is totally broken, not even a top, just a copper thing to cut your foot on, which I did, 3 times. It's a shower people...I don't want to pay good money to fall on my ass and cut my feet . Get your you house keeping on a better inspection profile, or pull the whip... 8 year former engineer at the driskel hotel...

The property was in a great location and near lots of restaurants and stores.

The property was old and could definitely use an update. The wallpaper was peeling off the walls in the main hallway on the second floor. The room needed to be repainted and carpet replaced, the bathroom could use some updating, the tub needed to be refinished.

I liked that the room was very clean and quiet. Staff was always hideing in the back no one to greet you as you walked in. Was so glad that an extra 20 dollar deposit wasn't charged to my credit card because other places they have taken it out and they say it will be replaced after 3 days of check out but 3 times I've been to San Antonio, TX and it never gets put back. But upon check out I asked for a receipt and an older beautiful woman finally spoke with me and clarified everything fir me wish I had gotten her name. Thank you to this wonderful person. Managers like you keep me coming back.

Hotel was great but the pool looked liked it could of been shocked the water was cloudy and the Jacuzzi was foaming with black dirt on top of the foam as if someone dirty was in there. There was no breakfast just to go bags but I wasn't even offered one of those to go breakfast bags as I checked out. Thought I should of been told at time of booking.

Friendly staff, breakfast and comfort

The bathtub wasn't draining the water. Notified the front desk but nothing was done. Had to shower with dirty water in tub.