Staybridge Suites Seattle - Fremont, an IHG Hotel

We loved that the hotel had everything our family needed. It had a pretty spacious common space and coffee all day long. The pool was decent sized for our kid and the breakfast was no-frills but good quality. The best thing was the staff, especially the breakfast/kitchen staff. They were always hard at work to make sure used plates, etc. were cleaned up, food was always available, and everyone's needs were met. Very impressed.

The location. It wasn't a bad location but the entrance was on a fairly busy, high speed road and the entrance could be easily missed. The Fremont area of Seattle has some narrow and unorthodox streets... some which goes two way but allow only a single car to pass at a time. It takes some getting used to.

Room was very clean, great location, the room kitchen was great especially when travelling with kids (was useful for boiling water for our new born) staff was also kind and helpful

Breakfast, the listing says "good breakfast" I would just call it breakfast, it was ok-ish to lacking and really can't be called good. It wasn't very well organized, they kept running out of dishes and I had to eat with a mix of normal and plastic dishes, one of the days the juice machine wasn't working and they didn't provide alternatives, there wasn't even cold water that we can get. sometimes some of the food would run out too early. there's also a waffle machine but there's only one and there's always a huge line for it. It would also improve the breakfast if they had sliced vegetables and fruits (they had some fruits but whole) The hotel itself is good but they should really improve their breakfast offering.

We got more that I expected. Great room, nice hotel…. And the only “complaint” I would have would be a little noisy on the street out front if your room faces that side…BUT, even then, I didn’t really have any issues.

The hotel room comes with a kitchen including the stove top and the dishwasher, which is very convenient for families. We did not have a car, and it was about seven-minute walk to the bus stop with buses going to the city center. The gym and pool were also nice. The laundry room was free of charge.

The ceilings and walls are not quite soundproof. Occasionally guests upstairs stomped the floor in the late evening or early morning. That was very noisy.

Love the location, fairly close to so many good attractions without the hustle and busle of downtown. And the front deck guy, Trey i think his name was, was wonderful. He was so friendly and had so many good recommendations on local place to go. Was genuinely happy to be at work.... the view from the rooftop patio is amazing!!!

I wish the rooms had ovens along with the stove tops, but the grills sufficed. The paper products(tp, pt) were poor quality. But that was the worst of it LOL😆

When we arrived on Thursday evening, Chris was working at the check-in counter alone. It was busy and understaffed. He said it was his first shift alone, and he gave us some of the best customer service we have ever received. There was some confusion and mix-up about my booking/paying through booking.com. He could not find my payment for the room and asked to charge me *AGAIN* for it. After explaining, he called his manager and fixed the problem. Check-in took about 30 minutes; Chris was apologetic for the time it took to get us checked in and waived our parking fees in the parking garage for the duration of our 2-day stay. The rooms were nice and comfortable. Our room had a fantastic bathtub. The breakfast was good! However, Chris's customer service still sticks out to me almost a month later. Chris is lovely, outgoing, warm, and exuberant. He is truly a customer service extraordinaire.

I was unimpressed by management and Chris being left alone on a busy evening. He had told us he was new, and it's a bummer to see hotel management not take pride in training their staff. I can't imagine the customer service Chris could give if they did prepare him to do his job!

- The suite was quite big and spacious - Very clean rooms - Breakfast had variety of food - The staff were very kind and helpful. They took our request seriously and did their best to fulfill them as soon as possible - Beds were comfy - Very cheap price compared to the service and comfort - Good location, close to the bars in Fremont

- The parking was little bit expensive ($20) considering the fact that parking just outside the hotel was free. - The noise of the heater fan was somehow audible in the room where the king bed was located. We could not stop the noise until we turned off the entire fan system.

We enjoyed the spacious room and being able to spread out with two teenage boys and a little kid. Having two bathrooms was a definite bonus!

Slightly disappointed in breakfast but when we went down everyone else in the hotel seemed to be there. I think the low amounts on the hot food was due to this issue. It also appeared that maybe some of the transient population was permitted inside the hotel with access to roam everywhere but where the key cards prohibited. We also had to ask for the bedding for the sofa couch, which I found odd as they knew we were a family of five occupying the room.

- a great staff with a decent management team - windows can be opened to get some fresh air when you -a full-size kitchen that you can cook some simple meals - rooftop lounge that you can have a great view of downtown Seattle - close to U of W -a gated underground parking that gives you a sense of security -morning breakfast was ok but they didn’t have scrambled eggs. I agree with the previous review: they could have an additional waffle maker instead of one to avoid the long waits -the additional two comforter sets were very helpful. Thank you Chris!

Nothing.

I like the idea of the hotel having a free laundry room. Another was the staff, my wife and I were trying to look for the pool area and this nice gentlemen helped us out by pointing out the direction it is in.

Not really much to say here. However, I wasn’t a huge fan of only one elevator working…