The motel is quite old, but clean and comfortable. It was value for money spent. The aircon was old but in reasonable working order. Considering that we booked only a short time before arrival, we were glad to have a motel that was reasonably priced and staff happy to help out on arrival.

No plug in the basin. I really dislike having to wash crockery etc in the same basin that is used for shaving and cleaning teeth. Would you do this at home? No, so why expect guests to do it? Provide a small plastic bowl.

I am in a wheelchair but did not expect to be able to use it easily at Mackay BUT the door was wide enough, they had removed the second bed and there was plenty of space to manoeuvre. Plus there was a shelf about 2 1/2 metres long and perfect height for my chair and had a power point. The bathroom was suitable for use with a walking stick and could get the chair into the door. All in all a pleasant surprise, Oh, and the linen was so crisp and clean, quiet heater (only 14 degrees), plenty of large fluffy towels.

The tv was playing up - they came immediately to fix. I was cold, blankets were delivered. Just nice people

The motel was a little more out of town than I expected, but there was a hotel just up the road and a service station selling sandwiches and coffee. Also a bus stop right out the front door for a quick trip into the town centre. Service was great as I was a late check-in the manager stayed up until I arrived and next morning gave me a lift into town which was excellent!

I could find no fault with this well-run motel.

Staff always go above and beyond to help guest with anything they need. Called to check i was still coming as it was a bit late and they also wantes to make sure i was safe. Helped unpack heavy stuff out of my car as i was unable. Offered to put the stuff back in my car when i left but i left early in the morning

Since our stay was overnight only and we left early the next morning, so we didn't have breakfast at the facility. We appreciated having a roof over our head, a comfortable bed and facilities to prepare our own dinner at night.

The parking space outside the room was occupied by another vehicle, which made it a little awkward for unpacking and repacking the car. Otherwise it was Okay.

Cleanliness was top notch! Staff were amazingly friendly and couldn’t do more for us! I would stay here again next time I visit Mackay as checkin was easy and so was checkout… and it was lovely and quite considering it was so close to the airport.

Wifi was very slow… but this wasn’t an issue for us.

Our family had a great stay at Mackay Motor Inn. The staff were friendly and welcoming. Thank you to the lady at front desk, who had exceptional customer service and provided a comfortable and peaceful experience during our stay in Mackay. The bbq and pool area and charming decor were a highlight, the kids and I loved the meerkats!

The motel was comfortable and we were very impressed with the cleanliness of our unit. Check-in was quick and the receptionist was lovely and friendly.

The only thing that we felt would have been nicer was if there was a two-seater lounge in the room so that we could have sat and relaxed better than either sitting at the table or on the bed while we were in.

We stayed at this motel twice in three weeks. It was easy to find although on a busy road. It was ideal for short term stays. We had a room further from the road the first time. It was good value for money compared to much more expensive motel in Cairns.

Had a room with window facing road this time. With the window open was a little noisy.

Naomi was an amazing manager and super accomodating! The location was great being within walking distance to the Mackay Base Hospital, the Botanical Gardens, a local gym and an IGA (also many electric scooters around this area to use). The room was regularly cleaned and very comfortable. A great choice for anyone working at the hospital or in the local area.