The hotel was in a great location for what I had to do and the staff were lovely.

The biggest gripe I have with them is wanting a $300 bond for one night's accommodation (which I think is exorbitant considering there is no mini bar only coffee and tea in the rooms).When asked how long it would take to return to my account I was told 5-7 business days. Not happening I said and instead I went across the road and got cash and said I will have it back on checkout.

Very modern facilities comfy bed and pillows beautiful room great location to shops and a hotel. All the staff so friendly and helpful.

No food or drink services mini bar or even a vending machine cold tap water available to refill bottles so can at least get water. only 6 months old so maybe more services will come. seemed to lack atmosphere though all staff lovely. Had paid prior to arriving then had to pay a $300 bond which was not aware of many 5 star hotels had stayed at recently no bond needed. Then told would take 5 to 10 business days to receive bond back find that disappointing.

Our room was very clean & comfortable. TV’s in both living room & bedroom. The room as equipped with an oven, microwave & fridge. The hotel is right across the road from Watergardens shopping center where there are lots of restaurants to choose from.

You could hear some traffic & trains at night. You can hear people walking around in the room above us. Also, the person before us set the alarm for 6am which went off on our first nights stay. Otherwise everything was great!

Nice modern facilities + room. The location is amazing - just literally a few steps from a lot of shops and eateries, and easy location to get in and out to with the city.

I didn't love that the car wasn't under cover, there were bad storms when I stayed and when you pay extra for parking I would have felt better if it was under cover and away from public access. I also didn't like the big room deposit required for check in.

a nice welcome and very personable check in experience by front desk lady. appreciated the coffee voucher arriving after 2 long flights to Melbourne.

when our bed was not made professionally when our room was serviced. I did take a photo and front desk advised that is how Housekeeping clean our room. no sheets changed although quilt cover just dumped over bed and not tucked in. did not look like anyone came to the room

Excellent customer service by Maham, super friendly and professional. Would stay again just to receive this level of customer service.

The shower needs some cleaning attention as there is some build up showing in the corners and on the bottom of the glass shower door. The car parking wasn’t very secure and a bit pointless to pay for as anyone can come and go with ease.

Second time staying within a matter of weeks. We loved it after our first stay and instantly decided it was where we were staying for our following trip. Great location, great staff, rooms are comfy and had everything we needed. Our second stay was in a studio apartment whereas when we stayed with the little one we had a two bedroom apartment and both stays were fantastic. Will be our go to for accommodation when visiting family in this area.

Good location for a work stay - near pubs and shopping center.

I have stayed at this facility ( and many other Quest locations), and yet every time they find it necessary to deduct a $300.00 bond from my account. I've made an effort to contact Quest to explain my frustrations about this and suggested that they have a "Frequent flyer" system where registered users are exempt from this system without any response.

Perfect location to shopping centre and our function centre was nearby. The decor, room and staff were fantastic.

I understand the need to take a bond for the room .We only stayed one night. but the bond was more than room price! .. this was credited back 24 hours after our stay.

Location is everything and the Quest Watergardens is in the middle of it all. It is a short walking distance to the shopping center, as well as Dan Murphys and a fantastic pub. But as is with all hotels it's the staff that make your stay pleasant, Dia on front desk once again make our stay memorable.

We liked everything at the Quest Watergardens.