Location from the beach. Helpful staff Daniel especially! My was to go to a football game, Daniel looked online, discussed purchasing tickets, various ways to get to the game, etc. with me, Room service was good, breakfast buffet was nice….scrambled eggs, bacon, ham and cheese sandwich, danish’s, pancakes, waffles, fresh fruit, vegetables, various slices of lunch meat, cheese, juices, coffee and water. Close to public transportation, the bus stop was across the street, metro was 4 blocks away!! Rio Sul shopping mall was walking distance through the tunnel which I was advised by staff it’s not safe. So, I caught the bus!! I will definitely stay again!! Multi language speaking staff. I was not allowed to check in when I arrived at 9:00 AM. I stored my luggage and walked around until 1:00 PM. I was allowed to check in.

Nothing

The staff who work in the hotel are very nice and helpful especially the concierge! The pool and the sauna at the rooftop are great! The location is perfect. The neighbourhood is very nice (affordable local restaurants, laundry, supermarkets, etc.) I will be back!

The mattress of the bed is not confortable. In one big bed, they have put two mattresses instead of one... And there is a noise 24h/24h of ventilation or maybe the elevator, they should do something about it. At night, you can hear it more. It is pitty, because all the rest was perfect but the mattress and the ventilation noise make the stay less confortable.

Location, great breakfast, friendly stuff, good value for paid money, good pool on the roof

Furniture in the room could be changed in the future- a little bit old fashioned

Breakfast was delicious and convenient but expensive. You could walk down the street and get something similar for 1/3 of the price. The staff was excellent and very kind. I loved the room and the ambiance, and the location was very close to the beach; however, I would pay a little bit more to stay directly on the beach next time simply because the price is close in USD. Overall, I would recommend this hotel.

It was a little hot in the hotel and a little stuffy. The pool was closed while I was there, and also, it is not as pictured. Otherwise, it was excellent.

The cleanliless was great. Staff super friendly and always open to help with any issues. The towells and bed clothes were excelent. Nice rooftop.

The location is awful, do not recommend to stay in Copacabana, or at least, not in this location because is the end of copa and in the nights the environment is really scary. I think the hotel is amazingly overpriced for that location.

Friendly accommodating staff, close to the beach. They let me take filtered water from the restaurant whenever I needed it, let me leave my luggage and use bathroom/shower too before and after checkin/out.

The neighbourhood is not the prettiest or seems the safest. Didn't have the breakfast because it was very expensive. It's not the most up-to-date hotel, but it's ok for the price.

Staff members were super nice and accommodating. I felt very welcomed and would say the staff are the best part/highlight of my stay at the hotel. The location is also a plus and it's got a nice terrace and swimming pool.

The cost per night was extremely high due to Carnival, and the price didn't match the room/facilities to be honest. I wouldn't recommend the hotel during busy seasons - it's a rip-off! The hair dryer in the room was too old and didn't do the job - could do with a new one.

I was pleasantly surprised to get upgraded to a suite upon arrival. I loved the room, it had a sauna just for me. The staff were wonderful, and the breakfast is complete and delicious, at lunch you can choose either a buffet or a la carte. I had a wonderful experience. Counting the days to return.

I loved everything.

The service, the interior, the comfort of the room and the food was second to none. All the staff from the receptionists, to the restaurant staff to the gentleman who handed me my clean laundry to my room were very friendly and exuded a professionalism and competence of the highest standard.

I felt that the consumer products within the minibar to be rather pricey.

* Great Location * staff was amazing * great lobby if areiving early * room were clean but some of the furniture was broken * walking distance from beach and mall * beach towels offered!

* chair in room broken * complimentary coffee machine for early arrivals would be great.