The building is a classic . The stuff of dreams . The room was enormous with a view of the beach . Everything was thought of and the housekeeping was exceptional . The bed was super comfy . The pool area is elegant and a wonderful place to watch the world go by . I dined in Pergola and Ciprianis. Both were excellent . The breakfast is world class and every possible item is available . But what makes this hotel truly exceptional is the PEOPLE. The personal touches , the attentive but not overbearing service . Quiet efficiency everywhere and nothing is too much trouble . I have stage in two six star hotels and have NEVER felt so well looked after . As a woman travelling alone that says everything

nothing xxx

Experience highlights Sarah in the concierge team. She made our honeymoon so special. Her work ethic and kindness is more than extraordinary. Special thank to the hotel team that we could enjoy the pool view suite instead of the avenue view suite. We are really grateful for it. Housekeeping team are fantastic as well. Team member beyond expectations? Yes, Sarah in the concierge team. She is phenomenal. We’ve had so many questions during our stay and she was really helpful all the time. She is the main reason that we enjoyed our stay so much. Further comments Loved the new old money styled umbrellas at the pool area. Great design. The 100 years old brand is on spot.

- spotless customer service. I believe it is the best I have ever experienced - big spacious rooms, closets, bathrooms - convenient location in the heart of the Copacabana beach - very delicious breakfast with many options. Staff suggests a lot of new things to try. Very pleasant experience - 2 Michelin restaurants right on the hotel area

- it was stated that the hotel has their own piece on the beach but it turned out to be a really small area with the beach lounges pretty far from the water, so you have a view on the garbage cans and other people umbrellas. The staff member refused to open the umbrella explaining that the wind is strong. It was partially true but at the same time all the other people on the beach (outside Copacabana Palace area) had their umbrellas open and they were fine. So beach experience is really far from the magnificent service inside the hotel

Our experience at Copacabana Palace Hotel was nothing short of fantastic. From the minute we arrived, we were welcomed with open arms. Our suite was exceptional, stylishly decorated and offering a breathtaking view of Copacabana Beach from our balcony. The hotel even surprised us with complimentary prosecco and chocolates, adding a special touch to our engagement celebration. Amenity-wise, the pool was the perfect oasis, inviting and beautifully designed. The breakfast buffet was another highlight, boasting a range of quality options and even featuring champagne—what a way to start the day! The staff made us feel truly special throughout our stay. Eduardo, in particular, was a gem. Not only did he come to our rescue with water during our city tour, but he was also a delightful conversationalist who added a personal touch to our experience. To sum it up, Copacabana Palace was more than just a hotel; it was an experience that left us feeling cared for and cherished. We can't recommend it highly enough and WILL be coming back!!!! (For our honeymoon!)

....leaving

Breakfast was excellent and the staff were so friendly and helpful. We looked forward to our breakfast each morning. The pace was a little slow but that's fine when on holiday. The rooms were really large and very comfortable for families. The pool was also beautiful and relaxing.

Check in was not overly informative, however they gave us a late check out. It was not very lively in the evenings and there was a very large area on the first floor that seems under utilized - so much potential to do more.

it’s a beautiful building and a true five star hotel, exudes luxury

getting tired needs a refurb in the older part

Attention to detail was excellent. Service was incredible. Lots of very thoughtful small touches. Cipriani one of the best meals we ever had and the Michelin star is very well deserved. Massage was one of the best I’ve had and other services like haircuts/gym were very good indeed. Pool was gorgeous (although weather sadly meant we didn’t use it).

We did have some problems with meals at the Pérgula restaurant. Slow / mistakes with orders etc. Not clear what was happening there as everything else was excellent.

Staff & service, Everything perfect except comment below.......

Problems with final payment as we were charged for taxi services when we had paid the drivers in cash. This took a long time to resolve but fortunately we had the time to resolve before leaving for the airport. Then after we left the hotel we were charged again by Visa without agreement. Again took a long time to resolve.

Friendly and very helpful staff; nothing was too much trouble. Excellent breakfast, nicely presented and served at table. Superb swimming pool and relaxed pol area. Spacious room, well presented, exceptionally clean and very comfortable. One of the best Room Service arrangements we have ever experienced. Great views over Copacabana Beach and sea. Great location for accessing tourist sites. Good and free wifi throughout the hotel.

Dinner menu for Pergola restaurant could benefit from being updated; it’s been the same for the past 3 years!

I loved staying at the Copacabana and would recommend it to anyone looking to travel to Rio. The majority of the staff were so helpful and accommodating and made our stay absolutely amazing. It felt like five star service and we really enjoyed the breakfast and our tasting menu meal at Mee. I hope to go back one day!

Some of the staff around the pool was not as helpful as the rest, but overall had a great time and would go back again.