The lobby staff, especially the bellboys were super nice. Since I didn’t have a Chinese cellphone number, they helped book taxi rides for me and offered extensive instructions for how to get around.

Beware that since the location is on the Bund, which is Both a good and a bad thing, the walking around is great, and the hotel is close to a subway station. However it is EXTREMELY difficult to get a taxi or a ride share due to the location being constantly crowded, especially during commute hours. Plan significant buffers if you are taking a taxi or ride share to the airport.

Great breakfast available from 6:30 with a variety of options from traditional Chinese to continental. Spacious and clean rooms with Bathtubs, this is exactly what you need after the tiring day. Location is in the heart of downtown in Shanghai with so many places of sightseeing available at hand. Friendly and helpful personnel, helped to arrange a taxi for a meeting with my friend and held the belongings for my friend who collected it next morning after my check-out.

Little bit old, found somebody's hair in the room.

Great location, room had the correct amount of space and was very well appointed, with plenty of closet space. Excellent rain shower, separate tub, lots of space on the sink counter for personal items, and magnifying mirror w/ light in the bathroom, which I find extremely useful. Very good breakfast, with a good variety of eastern & western food.

The chair provided for the room’s work space, despite being a leather, modern-looking model, has close to no cushioning, and therefore becomes quite uncomfortable after one has been sitting there for a couple of hours. It also seemed to me that the restaurants in the hotel closed too early (9pm or 9:30pm).

Really great location and very helpful crew! Especially breakfast crew- they flexible and understand sometimes I need to have early breakfast to catch meeting and flight - even before their official start time , love them !

Maybe due to summer season sometime reception / front desk queue too long and lack of resources .. Room service wise seems nobody washed the tea mugs which has been clearly used last night ..

Location is central near Bund, yu yuan garden and nanjing road, all walkable distance. However the nearest metro is about 10 min walk. Staff were attentive and went extra mile to help me check on my taobao package delivery. Room sanitized daily. Overall good experience.

Room quite stuffy despite air conditioned switched to max. I have to open the window to get more ventilation.

the upgraded room is great, love the big space. the crown duplex room was quite narrow and small, but I am glad that the staff upgraded our room. otherwise, the room we reserved originally was not comfortable

not anything i can think of now. but I think the tea at the lobby bar was not great, I m surprised that each tea (I tried 3 types of teas as I was meeting with friends at different time) was below my expectations.

Our stay was lovely. We were fortunate enough to be offered a room upgrade with a gorgeous view and spacious room. The staff were friendly and went over and above to make us feel welcome. The buffet breakfast was amazing, lots of variety and very grateful for the transport and sight seeing advice.

There wasn't anything that I didn't like. Any issues were sorted promptly.

It’s an international hotel so you know what type of standard to expect, which is great for anyone new to China. Checkout was made simple in view of the crowd of guests at the hotel. Very practical.

The breakfast service was quite chaotic. It was too crowded at certain hours and staff were unable to keep up with clearing and cleaning of tables. Altogether the hotel seemed overwhelmed.

great location, walking distance to Nanjing Road and Yuyuan Garden. The room is big but seems a little bit old but overall is good.

the location of property was great and so was breakfast

we upgraded to a grand room with a bathtub view of the bund, however, the rooms have no privacy from the office building next door. the blinds in the bathroom need to be closed at all time so it’s a little pointless paying extra for the view when you can’t enjoy it.