The staff, Maria and Marina at the reception, were both welcoming and very helpful, making our experience very pleasant from the moment we arrived at the hotel. The location is amazing with a beautiful beach (almost private) overlooking the hotel and our own sunbeds to enjoy it.

I feel the room decor is a bit bland for a 5 star hotel, but it had all the amenities necessary to make our stay 5 the side sea view was very pretty.

The location is perfect if you need a beach holiday and night life activity - everything is close by! the best beach is just on a step from the hotel. The food is Amazing! The breakfast and dinner were so rich and delicious. Staff very helpful (special thanks for your concern).

Soundproofing is not very good quality, we could listen to the TV in the next room and not turn on our own. Also, all the movements in the corridor, the slamming doors were very distracting from a good rest. We wanted silence after the saturated day, but there was none: the entertainment establishments working at nights created a lot of noise, we could hear the basses and noise even though the tightly closed balcony door

Everything excellent, people who rate it bad probably don't understand much about how a holiday in a hotel works and have always to find something to complain about. Beaches are all public and the hotel can't book it for you, if you don't find a sunbed just move to another beach there are so many around. Congratulations to all the staff for the great work in hard times like this, keep going on like this! Ps the Sea Food restaurant is awesome!

The location in Protaras is great. The staff are welcoming and very professional. The food was nice. The young man who served us at the adult pool was very courteous. The young man from Nepal who made omelettes was very welcoming and professional with everyone. Antonis at the front was very welcoming and friendly. The nightly entertainment was nice; the magician was great for children AND adults.

The grounds could have been more professionally manicured. One day we saw grounds work being done but too many weeds are around the back of the hotel especially. We would like to have heard more Greek music but the mostly American music we did hear was very nice.

Great hotel, very friendly staff. Beautiful clean decor.

Should provide bottle water as can't use tap. Charge 2.50 for one small bottle. Can get from supermarket but I was unable to lift due to an operation. Should be standard as part of room

Breakfast was great! Lots of variety and hot breakfast cooked well. Everything was very clean and tidy. Staff are very polite, friendly and helpful. We choose half-board. The hotel has 7 restaurants you can book once only in your stay. We tried a few of them and they are all exceptional. A few are actually based on the street so you feel you have been dining out. Italian was our favourite. The portions of food are great. The location was lovely and there are a few shops, restaurants, bars with entertainment. It wasn't peak time and obviously with Covid it was not too busy which was very relaxing.

The only thing I didn't like was our room was facing the bars so at night sometimes we could hear the bands playing until 1pm and could not sleep unless we came in late too. Sunbeds - was a bit hard to get a good sunbed at times in the sun - especially at the adult pool as it got quite shaded in the afternoon. Pools were freezing but that's partly because we went in October and the pool area was shaded in the afternoon. We spent a lot of time on the beach for this reason.

reception great, inside bar area great, all staff were very friendly, room was very good. We didnt make breakfast so cant comment on the food here. Outside bar was great, outside drinking area had a fantastic view. Reserved sunbeds (for the whole week we were there) were fabulous, a lot of other hotels have stopped reserving sunbeds but this hotel still does reserve them...big things for us getting up late-ish

The Pool needs retiling, a lot of tiles were missing and it needs a refurb. Not the cheapest hotel for drinks and snacks but that was expected. Having to come home I didn't enjoy!!

Staff are brilliant here, always helpful and friendly. We've stayed before and know what to expect - pools, beach, restaurants all fantastic. A new feature this year we took advantage of was the day pass for the water park at Sunrise Oasis - great value with the buffet lunch included.

No complaints from me. My wife was a bit miffed that the welcoming drink at check-in was non-alcoholic, fresh juice instead of prosecco. We did receive a complimentary bottle of wine the next evening, so that more than made up for her earlier disappointment.

The rooms were big and spacious we had an amazing view of the pool and beach. The location is fantastic right in the heart of everything. The food was also wonderful a good variety.the chef was very friendly at dinner times. The ladies at the reception were very welcoming.

We couldnt find our room 449 at first was a bit frustrating as u can easily miss the right turn to the rooms 440 onwards as no labeled on the wall like all the other numbers.but after getting help from the porter it was all ok.

The staff at the hotel are exceptional and really made our stay. This was a relax on the beachfront, swim, read books kind of family holiday for us. Our daughter got her diving certification there which I would recommend doing. The sea is amazing.

Protaras is ultra touristy, so suggest hiring a car for the more authentic Cyprus or mentally prepare for seeing Elvis!!