We arrived late, our flight delayed. Connie on reception was exceptional. She hurried through booking because we only had minutes before room service closed. The restaurant has closed earlier. Connie then went through to make sure an order for food could still be done. So, Connie is a star as far as we are concerned. She was not on reception when we booked out so we could not repeat our thanks for the effort she made on our behalf. Great customer service from Connie. Other staff were also friendly and welcoming.

Although edible, the cooked breakfast offering could have been warmer and refreshed more often.

Staff were very friendly 👌 Breakfast was perfect for me 👌 Sauna / Steam rooms & jacuzzi is something I love being able to have available when I stay in hotels so this I liked 👌 The location was great for me as I have a friend who lives 3 miles away 👌 and another who lives in the centre of Glasgow so the express (fast train) from Croy station meant I was there in approx 14 min (non stop) costing only £4.80 to which thanks to the staff on reception I didn't know about the fast train option as I was going to get taxi to Cumbernauld so thank you for telling me about the fast train 👌👌

1) The rooms don't have Air Conditioning and that would have been handy to have as the weather was lovely and sunny so my room got very warm 😔 2) It was hard to find a working locker in the Men's changing rooms for the spa area as so many are broken.

lovely location. Great facilities, the hot stone beds at the pool were amazing

I am a self employed domestic cleaner and found the room & amenities could’ve been slightly cleaner. The room I stayed in was quite dusty. also mirrors/glass/shower screen had smear marks At breakfast there wasn’t any plates for the hot breakfast buffet. i witnessed 3 different different staff members notice this but didn’t remedy the situation. on calling the room food service number, it just rang and rang out. I had to call reception to request food room service. however myself & my sister inlaw did enjoy our stay

The Queen room was lovely and spacious.

We thoroughly enjoyed our stay. The only down side was I felt it was quite chilly in the hotel. The leisure facilities were great but again the pool was really cold and even the whirl pool wasn’t hot. However, the restaurant food and breakfast were fantastic and in particular Thomas the restaurant manager was so friendly and welcoming. In the morning, were seated for breakfast by Elaine who went out of her way to help us feel welcomed. She noticed my husband wasn’t feeling great and got him a lovely coffee to take back to the room, which he was made up about and I thought was very kind of her.

As we have stayed here before we booked evening meal which was lovely. We only did breakfast on our last morning & again that was delicious. Location is perfect as we come up regularly to visit family & friends.

Reception - we haves stayed 3 times before & on the last trip - Aug last yr - I left my glasses. I rang regularly over at least a month & never got thro to Housekeeping. I asked a receptionist how long lost properly was kept, she asked when did we stay, when I answered her immediate answer was that was over 6 months they would of been thrown - why did she not just say 6 months? Was quite un interested when I said was a good job I had replaced….. I think she was training new members of the team as well, not my idea of customer service!

Beautiful room, staff were lovely

The bath hadn't been cleaned properly, there were still hairs in it. Restaurant did not cater for vegetarians. Only one access point to the building via the main reception, our room was at the opposite end of the building meaning we had to walk through the entire building every time to get to our room. Our dog needed to go to the loo in the night and we had to run the entire length of the building to get outside.

Rooms and facilities were excellent. Staff were accommodating to our requests and the food was very good. Location and golfing and leisure facilities were good and enjoyed by all.

Coffee, tea and refreshment facilities in the rooms could have been better. I would have expected a 4 Star hotel to supply of some spring drinking water in the rooms and was a little disappointed that no shortbread os biscuits were supplied.

Usual Doubletree type large hotel with pool. Room was fine, clean and reasonably spacious, good wifi. We used pool and plenty of space for a swim, also has sauna and steam room. As is often the case with these large hotels there was a wedding or two going on which tend to dominate the space. We didn't have breakfast. Evening meal was ok but restaurant has no atmosphere as so large, waitress apologising as apparently some people felt wait for food was too long but we were not in a rush so was fine. minimal vegetarian options

Nowhere really to walk to, drove out for meal on day 2 as did not want to repeat day 1 meal option in hotel restaurant.

Comfortable room, good buffet breakfast and - very unusual in this day and age - tables set with adequate cutlery for breakfast - 2 knives a fork and a spoon. Good leisure facilities and comfortable lounge and bar. Large well lit car park

On arrival day the room has hot - we left the window overnight but the traffic noise from the nearby Motorway was intrusive. On subsequent days we left the window open during the day and the room was comfortably cool. Towel supply to the swimming pool was inadequate, staff were waiting for laundry to be returned then brought it poolside as they were unable to issue it when signing in.

we really liked the layout of the hotel even though it was a bit difficult to navigate our way around ,it was well sign posted but still a bit difficult to find our way. very spacious ,room was lovely ,bed was comfortable. we loved the pool and sauna etc. all round lovely hotel ,really enjoyed our stay.

breakfast wasn’t as good as we’d hoped but apart from that everything else was amazing.