The staffs were almost foreigner but they’re supportive & attentive during meals. Upon the hotel arrival ,the staff got our car 🚗 key 🔑 & offered to park for free parking 🅿️ &he was the same person who lent us 4 umbrellas ☔️ the next day because it was raining too much & we had to buy the famous Gero onsen “purin “( pudding)w/in 5-10 mins.walking & to buy “omiyage “(souvenir). One staff offered to get my luggage 🧳 & brought it to our room. Thanking them for being so kind& polite. The yukatas were cute,we received free socks 🧦 🧦. Upon the check out my son received a towel as a graduation 👨‍🎓 gift& really appreciated the hospitality. Thank you & GODBLESS .

My husband was telling me that fr.our room ,we can hear the sounds of vehicles passing tru the hotel & the noise outside.How I wish that there was a coffee sachet in our room& during breakfast. Much better if the hotel didn’t fill the electric kettle w/ full of water but instead it will be better if they place pet bottles in every rooms. There’s a strange noise every time I used the bidet of the toilet.Hope you can put a sachet of body soap in the bathroom.

Complete amenities from towels to robes to toiletries and skin care essentials. The public bath was also big and the breakfast was delicious. Mountain view from our room was amazing.

I wish there was also a serving of coffee for breakfast. If you’re a light sleeper like me, you might be bothered by the sound of the train passing by.

Love that it has both indoor and outdoor onsen. There is free ice cream after soaking😄 Location wise it is near the Main Street so it is convenient.

The menu maybe should come with English translation will be helpful.

The food and service were exceptional. The staff was very attentive to our needs, and answered our many questions with care and concern. Outstanding service!

At first, we thought the room was old and needed sprucing up, but later we felt comfortable and more relaxed in older surroundings.

Conveniently located; large onsen pool with outdoor section; superb Japanese style dinner and breakfast; yukata provided was very comfortable to wear; polite staff; table tennis facility; free shuttle bus and taxi service

None

Excellent Service with free shuttle to and from to train station, a plus point for travellers who are not driving.

Not flexible with late check out request, there is a charge imposed.

The place was amazing and the staff even more, we got a great room and the staff was so kind and polite. This place was the main reason why I love Japan so much, thank you guys so much hope we can see you again in future ❤️🙏🏻

Dinner and breakfast was phenomenal! Also got to enjoy the whole outdoor onsen by myself when I went late

The room was smaller than I expected for the price :')

Very good service from staff. Onsen facilities are good, the bath offers facial masks which I enjoyed. Location is convenient too.

A Location- River view, Located on downtown. Staff very helpful.

I smell a smoke in the room even it's non-smoking room.