The manager and his family made us feel very welcome and always was around to answer questions of where to ski and even drove us to one of the restaurants at night as our taxi didn’t turn up. The breakfast was adequate and would set us up for the day and breakfast time was a good opportunity to talk to other guests as it was a small dining area. We loved the menu at night what they offered too, if we were too tired to go out.

That they had an open fire but had trouble keeping it a light

Staff very friendly and picked us up/dropped us at Hakuba station! Rooms small, but were probably one of the bigger rooms we had throughout the 4 hotels we used in Japan. Loved the size of the bed! Coin laundry facility. Brekky provided was decent enough, not sure why previous people complained when it was included - 1 morning was mini sausages, banana, egg sandwiches, 2nd morning was a brioche roll, apple, hash brown, scrambled egg and ham. Nespresso type coffee machine. Cute lounge area with fire lit at night. Nice and cozy, didn’t feel cold at all. 5ish min walk from the ski resort shuttle which was very convenient. 10-15 min walk from restaurants (side note, I recommend booking the restaurants in advance!). Dry room for your snow equipment. Loved the projector!

Found that we could hear the other guests coming back to the accomm at night which was a little annoying - stomping up the stairs and talking, but maybe we just had inconsiderate guests staying at the time haha. Wouldn’t stop me from staying again! Bathroom ventilation could be better and shower went a little hot/cold.

The staff here were incredible and went out of their way to accomodate as much as possible! The rooms were large for Japan and the communal area nice and cozy. Special shout out to Lawrence the resort driver for helping us out! Thank you also to the staff for really making an effort to accomodate my friends dietary requirements!

Only a few of the resorts are not as easily accessible by shuttle bus from close to the apricot pension but still possible if you plan in advance!

It’s such a beautiful and cozy place to stay, especially when it snows. The hosts were super helpful, made sure we knew where we were going, gave us suggestions, even helped push our car out of the snow. The room was just right for two. There’s also a projector that you can connect to Netflix and YouTube, which was great to end the night.

There were times where you could hear the other guests if they were being loud down the corridor or in the downstairs area, but that didn’t affect our stay too much.

Breakfast was very nice each morning. The menu changed slightly which was great, and the size portions were perfect. The coffee Machine was also good. Some of the staff were very helpful, others tend to hide away.

The hotel lacks atmosphere. Normally when we get back from Skiing, we like to sit by the fireplace, chat with other guests, have a drink or hot chocolate whereas this hotel did not create the friendly atmosphere or opportunity for this to happen, even though they had a bar, a great fireplace and excellent food for the evening meal. The hotel has heaps of potential, but I felt like the staff weren't driven to offer a warm and relaxing environment. I did ask if they would light the beautiful fire place of which they did, but I don't think it was the norm. The dinner menu had a good choice and the food was very good, but once again not promoted and the dining room not set up for meal service.

Loved the friendly helpful staff, the included breakfast was fantastic and the dinners there were exceptional (Italian & tapas). Was convenient for our favourite ski fields with buses just out the back. Also shared area meant we meet other skiers.

The extra Japanese floor beds were a bit hard for our teenage kids especially after a day’s skiing (but staff helped with extra bedding to soften them)

The staff is very friendly (they speak Mandarin as well). The breakfast is provided, this saves us some trouble of looking for food in the early morning. The car park is provided with no cost, this is very convenience for the hotel guest who rented a car. During winter, it would be great if the snow in the car park can be removed. This is because guest do not know the exact size of the car park as it has been covered by snow.

Impressive service from the helpful and patient staff: the female staff at counter helped us to sort out the transport status almost everyday; they made amazing breakfast sets which were yummy and not duplicating during our stay; their driver drives us to express bus stop in early morning- service that we didn’t expect. Personally I like the style of the house and room, very cosy with a neat common area. The fireplace is the highlight of it.

The heater was out of order on the first day of our stay, but the staff dealt with it on the next day. we went to the common bathroom for shower and the bathroom is clean and pleasant. Better if u drive.

the owner is very kind and generous. he brought us to travel around Hakuba even though it is not still fully open yet. We actually concerned at first we arrived because it was all close and quiet. However, it turns out to be one of the most memorable experience in Hakuba that we would like to go back to stay at this place again!

20 mins walking to nearest supermarket so you should prepare shopping before get dark.

Great staff, bedrooms clean and modern touches. We loved the projector screen in the room. Very nice experience and cosy vibe !

Could have more drinks choice at the bar and automatic daily house keeping