My partner and I had an amazing stay at this hotel during our trip to Japan. The apartment was impeccably clean and well-equipped, providing us with the comfort we needed. What truly set our experience apart was the warm hospitality extended by John, Dave, and Takami. From the moment we arrived, they made us feel incredibly welcomed, going above and beyond to ensure our stay was memorable. We highly recommend this hotel to anyone looking for a personalized and comfortable experience.

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The staff at this location make you feel so welcomed and are happy to help you with anything! They go out of their way to give you lifts to places and help you book restaurants or plan your day. They know the area really well, speak perfect english and Japanese, and are lovely to talk to. Their location is fantastic, so close to the bus stop for getting around Hakuba ski resorts, right next to rhythm sports for ski hire, and sooo close to a beautiful onsen that I used every day! The rooms are large, the kitchen space is perfect, the beds are comfortable and the shower and bath is exceptional. I couldn't fault the room, it had everything we needed and they give you so much to help you get started like butter, tea, eggs and milk. Thank you for a wonderful stay, we would definitely return.

There isn't a bar in the complex but that is fine as there is a pub two minutes away - everything is within reach, nothing is inconvenient to get to.

Dave and Takami made our stay at Hakuba Grand amazing! From booking to arrival we were completely taken care of and settled right in. A complimentary lift from the train station and occasionally to the supermarket was a huge help. The apartments themselves are roomy, exceptionally clean and have everything you need, breakfast items were provided and it also contains everything for home cooking. A drying room and washing machine on the ground floor are super handy. Only a few minutes walk to the closest lifts and rental facilities, as well as close to a variety of restaurants and shops for dinner really helped. The kids got a kick out of the snowball makers and toboggans for communal use out front. We will definitely be back! :)

- Very pleasant, very clean (if you can over look the tiny flying bugs that are the testament of its naturalistic surrounding). - Very friendly. David was more than accommodating. - The room comes fully with complimentary breakfast items like bread, eggs, milk, juice, tea, coffee, cereals and fresh bananas. - Situated in the cottage village higher up from the town center. Takes a little while to drive but not a problem with a car.

- We had a little problem with the hot water rather late at night, but David was very kind to help.

The 2 bedroom apartment was excellent. Each bedroom had its own toilet and bathroom, ours had a bath as well as shower. The kitchen was great and well supplied. We were very well looked after by Dave, Takami and John who gave us great advice, booked restaurants for us and drove us to the slopes, other resorts and restaurants.

There was no lift and we were on the third floor. Good exercise!

Dave (the manager) and Takami were simply fabulous. They went out of their way to drop us off and pick us up from our ski school. They were available anytime we needed help and given this was our first time in Hakuba, they made it so easy for us. They helped us with booking of ski classes before we arrived and with ski equipment and restaurants while we were in Hakuba. They made a reservation for a restaurant every night when we requested. There was also laundry and a dryer to dry all our wet ski equipment. We could return the skis to the rental by leaving it in the hotel. The apartment was absolutely fabulous- clean, warm and they provided a basket full of breakfast items upon arrival. When we needed more groceries, they would drop us off at the supermarket to pick up the items. Kids made full use of the sleds and enjoyed snow right in front of the apartment. Overall, it was a super stay and highly recommended.

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Love the staff: Dave and Kakami are always helpful with restaurant suggestions and reservations. Location is very convenient too.

Np lifts, luckily we were on 2nd floor. Toilets should be heated. Extremely cold when its minus C

Our stay was amazing. Dave and Takami made us feel very welcome and their restaurant suggestions, and help (supermarket and complimentary lifts) around Hakuba made the stay seamless. I would thoroughly recommend Hakuba Grand Apartments and will definitely stay there again.

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Great location, friendly and very helpful staff! Dave and Takami were welcoming and available for any questions, ideas and assistance. We loved our time in Hakuba and looking forward to another visit! Thank you for making our stay 5 stars!

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More than we expected in every wonderful way possible. The staff and facilities were hands down the best we have ever had. We had an emergency while staying, my son broke his arm, and they went above and beyond to help us. I am forever grateful and will definitely stay again and highly recommend it to anyone!

Loved it all