Stunning and convenient location with friendly staff. Delicious daily breakfast with both western and Japanese options, the perfect place to stay. Sai (the manager) and her staff are incredibly helpful, kind and generous with their knowledge and time. The lodge offers daily drop offs morning and evening. The common area is spacious and a great place to meet others coming to Hakuba to enjoy the snow. There is a sizeable ski/board and boot room to store your gear after a day. Highly recommend this place for your trip.

My week at Kizuna Lodge in Hakuba, Japan was simply amazing! Sae and Georgia, our hosts, were like family, always there to help with travel tips and ensuring we had the best time. The lodge had everything I needed for a comfy stay, but what really made it special were the personal touches. Sae's breakfasts were delicious, and the short transfers to some ski resorts made life easy. The lodge's common areas felt like cozy forest hideaways, adding to the charm. And let's not forget Sae's adorable dogs – they were the icing on the cake! Overall, Kizuna Lodge is a gem in Hakuba. Can't wait to come back! 🏔️❄️

Everything was perfect :)

Amazing! The staff were fantastic! Sai picked us up from the station and helped my group out with finding activities to do in Hakuba. She drove us around to see some amazing view's, and took us out to lunch at a restaurant that was high up in the hills. Such a kind and thoughtful women. I've never experienced this kind of welcome before and I will always refer other travellers to go stay here. The lodge was beautiful and the location was stunning. Thankyou to everyone who made our stay the absolute best! We will never forget what you all did for us 😊❤️ PLEASE everyone, go stay here, you won't regret it!!!

Lots to like about the place. Excellent location within walking distance of Happo One and Rhythm rental shop. Bit longer to walk to the shops/central Hakuba but still easily walkable. If you don't have a car Sai can help out, just write in her little book to organise trips to the shops, restaurants or certain ski resorts. Also great communication before we checked in letting us know our luggage arrived safely. Extremely friendly staff and intimate lodge atmosphere. Breakfast is top notch, serving a mix of Japanese and western style options. Note they will come out, ask if you want the full breakfast and what your dietary preferences/requirements are. Then they will give you A LOT of food. So don't take the free cereal / granola thinking that's all you're going to get or you'll be too full to ski! Common areas are very cosy, loved taking a break from snowboarding to sit by the window drinking tea and watching squirrels play in the snow.

Couple of minor things that stopped me from giving 10/10. On my first night some guests stayed up late talking loudly till 11:00pm (there's a sign saying don't make noise past ~9pm). Really messed up my sleep after a long day travelling and no staff told them to keep it down. Sound-proofing is very limited which can be an issue when you're waking up at 6am-7am for breakfast + skiing. The mini-fridge is quite loud too so I had to unplug that as I'm a light sleeper. Also the double bed (two singles put together) are extremely hard and I say this as someone who likes firm mattresses. Sai gave us an extra blanket/comforter which we used as a mattress topper to soften it up a little and that fixed it.

Breakfast was always delicious with a mix of western and Japanese options available. Host was extremely helpful and always willing to go the extra distance to make our experience enjoyable. Lodge well situated away from the centre in an idyllic forest setting but close enough to walk to nearby restaurants and supermarkets. In-house onsen was superb.

There was a lack of storage space for luggage in rooms but we did have a lot and it was never much of a problem.

Sai and team were so lovely and kind to us and our children. They went above and beyond what we would have expected, from driving us around through taking us to see her friend's rainbow deer, through dropping off things we forgot on departure to our next accom. We loved the location inset amongst the trees. It was a short walk to rhythm shop and happo lifts and a short walk into town for dinner. The living room was lovely with a stunning view out and a fire in a box (so no smoke). I was happy to spend most of my day here with our baby. The Japanese breakfasts were delicious.

The rooms were a bit old and basic.

Kizuna Lodge was the most homely place we have ever stayed. Sae and her team are all absolutely lovely and chatty and willing to go out of their way to help you and make sure you have a good stay. The breakfast is delicious, just what you need before heading to the snow. The facilities and rooms are very clean and the area is quiet and peaceful at night. Huge thank you to Sae for creating such a warm and welcoming environment, would definitely love to stay again!

Kizuna Lodge is by far the best accomodation to stay in Hakuba. It is conveniently located, with Happo One a short 15 minute walk away. The rooms were clean, comfortable and convenient, not to mention the beautiful views. The breakfast was well varied, with a different cooked breakfast as the main component, accompanied by an abundance of continental options and bakery goods. It was also very thoughtfully catered for gluten free dietary requirements. Sai was an exceptional host who went above and beyond to make our stay as convenient and comfortable as possible. We will absolutely be back and could not recommend this place enough. The value for money at this place is unmatched.

We had a great stay at Kizuna. The location was fantastic for skiing and was walking distance to the town. The manager Sae was so welcoming and helpful with planning our daily activities and nothing was too much trouble for her and her staff. Thank you for being so patient and understanding of our large group. You really made our holiday unforgettable!

The room was very warm at night, but we were able to open the windows to regulate the temperature. TV

First and foremost, the manager and the staff are really nice people who will make your stay as pleasant as possible. We did not expect so much variety of food at breakfast. Choice for vegans available. Free hot tea (black, green, herbal, etc) and water any time. Tables/sofa in dining/breakfast room and adjacent room can be freely used. Shuttle bus stop at Tokyu hotel is very close. Happo gondola terminal even can be reached by a 15-minute walk. Nice room with minimum necessary equipment. Mattresses of beds are sufficiently hard.

Not really anything to complain. Heating in rooms can be low and you may feel cold at night in winter. -> Prepare yourself. Wear warm clothes. Take a hot bath before sleeping. WiFi strength can be low depending on your location in the house. -> Switch to mobile network. Or simply stop using your smartphone or laptop and just enjoy days without internet.