Call for great rates
+1-833-728-204195 reviews
From
$300Hokujo 4690-2, Nagano, 399-9301, Japan
Reservations:
+1-833-728-204195 reviews
1/106
From
$300Call for great rates
+1-833-728-2041Skiing
Free Private Parking
Free wifi
Free shuttle
Air conditioning
Private entrance
Kitchen
Bar
Indulge in luxury at PHOENIX CHALETS by Hakuba Hotel Group, a stellar 5-star accommodation nestled in the picturesque city of Nagano, Japan. Located just 19.4mi from the city center, this exclusive hotel offers a serene retreat amidst the stunning Hokujo surroundings. With 95 stellar reviews, it's no wonder that guests rave about their experience at this lavish destination.
Unwind in style with an array of top-notch amenities such as skiing, free private parking, complimentary WiFi, and a convenient shuttle service to explore the area. The hotel provides a charming blend of comfort and sophistication, offering air conditioning, a bar, a restaurant, and non-smoking rooms for a relaxing stay. Guests can also enjoy the sun deck, private bathrooms, and on-site parking - all complimentary additions that enhance the overall experience.
For those seeking relaxation and recreation, PHOENIX CHALETS doesn't disappoint. With extras like a tennis court for some friendly competition and an on-site bar to socialize and unwind, this hotel goes above and beyond to cater to its guests' needs. Immerse yourself in the beauty of Nagano at this exquisite hotel - the perfect choice for travelers looking for a luxurious escape in Japan.
Indulge your taste buds at Mimi's Restaurant & Bar, the exclusive dining spot at PHOENIX CHALETS by Hakuba Hotel Group. Set in a romantic ambiance, this restaurant offers delectable Italian cuisine that will tantalize your senses. Whether you're looking for a cozy dinner for two or a lively evening out with friends, Mimi's promises a culinary experience to remember during your stay in Nagano.
When it comes to settling the bill, fear not about payment options. The hotel does not accept cash but offers the convenience of multiple payment methods such as American Express, JCB, Visa, Mastercard, and UC. You can easily pay for your luxurious stay and any additional services without hassle, ensuring a seamless experience from check-in to check-out at PHOENIX CHALETS.
For spacious and comfortable accommodation options, guests can choose from the 2, 3, or 4 Bedroom Chalets at PHOENIX CHALETS. Each chalet accommodates 2 adults and 1 child, providing ample space for relaxation and privacy. With smoking not allowed in any of the rooms, guests can enjoy a fresh and clean environment throughout their stay, making it an ideal choice for families and couples seeking a luxurious retreat in the heart of Nagano, Japan.
Closest airports
Toyama Airport
36.4miMatsumoto Airport
37.5miSkiing
Free Private Parking
Free wifi
Free shuttle
Air conditioning
Private entrance
Kitchen
Bar
Kitchenware
Kitchenette
Non-smoking rooms
Bidet
Private Bathroom
Free toiletries
Restaurant
Sun deck
Barbecue
Balcony
Parking On Site
Show 26 photos
2 Bedroom Chalet
Kitchen
Free wifi
Microwave
Refrigerator
+
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Show 36 photos
3 Bedroom Chalet
Kitchen
Free wifi
Microwave
Refrigerator
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Show 61 photos
4 Bedroom Chalet
Kitchen
Free wifi
Microwave
Refrigerator
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9.2
95 reviewsFrom
$300Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇺🇸
Rebekah
10
10
Was worried at first about booking a chalet in Hakuba as we were coming by public transportation, but the hotel group's shuttle service and concierge were so helpful and we never felt like we needed our own car. Free pick up and drop off at the bus/train station, to the lifts and ski rental shops, restaurants etc. The location was also close enough to town that we could walk to restaurants at night. The private in-chalet onsen bath was a huge plus.
A side note to future guests: if you find a lower rate on Booking than the Hakuba Hotel Group website, they say they will honor the lower rate plus a 5% discount.
🇦🇺
Lisa
10
10
The chalet is just beautiful, plenty of room for a family, comfortable beds, no complaints at all. Can also use the services from the hotel just across such as the taxi shuttle, assist with making reservations, trips to supermarket etc. Staff were very helpful and friendly, made us feel very welcome. Location is great - short walk to the Kokusai lift (and Evergreen ski school), plus many restaurants and ski hire nearby). The hotel offers a shuttle to the lifts in the morning and back in the afternoon but no big deal to walk if you need to. We had a minor issue with the dishwasher and someone came to assist within two minutes ! We absolutely loved our stay and will be back.
Nothing.
🇲🇾
Richard
8.2
8.2
The location in Wadano surrounded by trees was excellent but it would still be wise to have a car. The hot tub in the Phoenix Hotel just across and its cute bar was greatly enjoyed by us most nights. The management were always very responsive and friendly to the odd minor issues eg getting the TV to work
No railing on staircase - risk of falling. Decor included a little too much in black - carpets, cupboards, sofa etc. My personal preference is always for lighter colours
🇯🇵
Alex
10
10
This is a place I will definitely revisit and recommend to all my friends. They responded to our early check-in requests, as we arrived too early to avoid heavy traffic during the holiday season. The room is super clean, and the equipment is handy both indoors and outdoors. Netflix is even signed in with an account per unit. The first time I stayed there was pre-COVID, and the service level has been very well maintained and even feels better now.
🇭🇰
Hoi
10
10
The chalet is clean and spacious, and very well equipped with a proper gym and large kitchen. Also love the hot bath in the house which keeps warming the water up during a bath. Lots of spaces to hang around in groups. Staff are super helpful and friendly, and always responsive! The chalet itself is at a great location, it also helps that the host offers free shuttle service to almost everywhere. Would definitely recommend!
🇨🇳
Ting
10
10
The property is every bit true to its descriptions, spacious, clean, within easy access to the snow lift, restaurants and stores. The kitchen is very well equipped and all things in pristine and clean conditions. The manager, Miss Aya was extremely efficient and helpful (even though she was short staffed) but all requests were responded to in a prompt and highly speedy manner. The washing machine and the dry room was absolute godsend in dealing with the wet and sometimes muddy ski wear every day. Excellent value for monies and highly recommended for any families or group of friends traveling together.
Nothing really. Just a note on the bath tube (which is very large) and does take quite a lot of water to fill, and it's heaven to be in but perhaps a little wasteful on resources.
🇦🇺
Ellie
10
10
Very spacious, 3 x bathrooms, large lounge room. has front porch. drying room. Heated floors were great, never needed the aircon in Winter. Aya the manager was incredible, deserves 6 stars, managed our daily transfers to ski area and restaurant and even back to Matsumoto station. If I had a business in Japan, I would pay her more and take her to my company. She organised and delivered a birthday cake for my nephew.
It wasn’t Ski in or Ski out as we usually like. however the property provides on demand free shuttle service to and from the ski area -5 minutes away.
🇦🇺
Joanna
9.1
9.1
Great chalet. very spacious. Had its own hot tub which opened out into the snow. Location was good.
Not much communication with any of the staff/reception. All done online. Definately helps to have a car to get to slopes and restaurants easily.
🇭🇰
Hoi
10
10
The staff was very helpful with very quick response to our questions. The meals provided in the packages were fabulous. The whole chalet with new renovations was very clean.
Nil
🇯🇵
Tomoyuki
9.1
9.1
BBQ grill Kitchen Living Bedroom
Shower head Bath Tab Net window broken Dish washer no dry
Attractions
Zenkoji Temple
19.5miAttractions
Zenkoji Temple
19.5miAirports
Toyama Airport
36.4miMatsumoto Airport
37.5miMimi's Restaurant & Bar
Cuisines
ItalianAmbiances
RomanticSkiing
Free Private Parking
Free wifi
Free shuttle
Air conditioning
Private entrance
Kitchen
Bar
Kitchenware
Kitchenette
Non-smoking rooms
Bidet
Private Bathroom
Free toiletries
Restaurant
Sun deck
Barbecue
Balcony
Parking On Site
Activities
Canoeing
Cooking class
Cycling
Fishing
Happy hour
Hiking
Skiing
Tennis court
Bathroom
Bidet
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Cleaning Services
Laundry
Food & Drink
Bar
Coffee house on site
Grocery deliveries
Restaurant
Special diet meals (on request)
Tea/Coffee maker
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
Baggage storage
Concierge
Invoice provided
General
Air conditioning
Designated smoking area
Hardwood or parquet floors
Heating
Mosquito net
Non-smoking rooms
Private entrance
Smoke-free property
Internet
Free wifi
Kitchen
Cleaning products
Coffee machine
Dining table
Dishwasher
Electric kettle
Kitchen
Kitchenette
Kitchenware
Microwave
Oven
Refrigerator
Stovetop
Toaster
Washing machine
Living Area
Dining area
Sofa
Media & Technology
Flat-screen TV
Outdoors
Balcony
Barbecue
BBQ facilities
Outdoor dining area
Outdoor furniture
Sun deck
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Clothes rack
Drying rack for clothing
Socket near the bed
Safety & security
Fire extinguishers
Smoke alarms
Safety features
First aid kits available
Spa
Massage
Public Bath
Transportation
Free shuttle
From
$300Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Children and beds
Child policies
Children of all ages are welcome.
Children 3 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
Cot upon request
bed.cribPrice
The price in JPY has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Cards accepted at this property
Cash
American Express,
JCB,
Visa,
Mastercard,
UC
This property does not accept cash.
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