It was raining when I arrived at the station from KIX and I was so pleased to note that I could access the hotel directly from the station without exiting and getting caught in the rain. The hotel seemed new and well kept. Rooms were small, but we were there for one night in transit so that was fine. The massage chair in our room was a nice touch and the bathroom had a shower and tub.

We could not open the windows and the airconditioning took a while to navigate and turn up so it was stuffy for a while before it finally cooled down.

Hotel was located next to Shin-Osaka Station but it was hard to find coming out of the train station exits. It was located on the northwest corner, so if you exited out from the north exit, the hotel was right around the corner. The front desk and lobby was located on the 12th Floor. Our room was located on the 16th Floor with a nice city view. The room layout was unusual in that the bathroom was located along the exterior wall with views out and full height glass enclosures facing the bed. There were shades for privacy, if needed. The wired glass exterior windows made viewing outside a little hard to see through. They have a plastic stool to use in the shower if you usually bathe with a bucket to wash. The see-thru bathroom allowed natural light to reach the bed area. We thought it was an interesting design. We had free breakfast coupons to use downstairs at a Vietnamese restaurant in front of the hotel entrance that you could use for three different types of set menus - Japanese, curry rice, and banh mi. They were very good.

They had a massage mechanism on the chair that was uncomfortable to use, so we took it off. The counter space was narrow and too high to use as a desk, so we used their portable round table where the stand tucked partially under the bed. It was very narrow between the counter and the bed so it made for an awkward setup to work. The room was just too compact. A few more inches here and there would have made a huge difference. There was little to no room around the raised lavatory sink to put toiletry items.

Was initially worried about the room size after reading some of the reviews, but two above- average sized westerners and two big suitcases fitted comfortably in the room, although we took it in turns to open our suitcases when needed. The room was stylish and comfortable and the bathroom was a good size for Japan and the shower was great. The massage chair was a nice addition too! Check-in was seamless and amenities were available in the reception area. The best bit, though, was the location- it was just perfect for what we wanted. We chose this hotel because we intended to go on lots of day trips using our JR passes and it was just perfect, really well connected to places in Osaka as well as Kyoto and Hiroshima. It was amazing coming back to Shin- Osaka station after a long day of travel and being able to get back to our room within 5 mins! There are lots of Japanese food options around on the lower levels of the station and also things like coffee shops, a McDonald's, convenience stores, and an Uncle Rikuro's jiggly cheesecake stall which was a delightful surprise! The hotel was also easier to find than we thought it'd be- look out for the signs for the Shinkansen and head towards that. Near the Shinkansen ticket offices and machines look out for McDonalds, a vietnamese restaurant and Tully's. The hotel is to the right of those places.

The immediate area around the station didn't have much so it might not be ideal for people who don't intend to travel a lot.

Location was very convenient as it is directly connected to the station. Hotel entrance is 2 min to the bullet train gate. Once you get to the ground floor, there are many restaurants and fast-food shops available. Room was very clean and spacious. Massage chair was awesome.

nothing really I can mention.

A hotel connected right to the Shin-Osaka station, for the visiting tourist that wishes to explore Osaka and nearby cities, it is perfect. We arrived at Shin-Osaka by shinkansen and were able to find the signs pointing us to remm soon enough. After taking the elevator to the 12th floor where the reception is located, we were warmly greeted and assisted by staff for the quick and smooth check-in process by machine. The room was quite tight, but still sufficiently big for one large and one medium-sized luggage. The room has an interesting space-efficient layout, with a bathroom sporting big windows with a spectacular view towards the city centre that also double as a source of daylight for the room itself. The room itself was very clean and the hotel has taken several nice environmental measures, such as giving the guest the option to opt for no-cleaning or eco-cleaning on any given day. If visiting Osaka and making lots of use of public transport, this hotel is a huge recommendation if you simply need a neat place to shower, unwind and sleep after a busy day out and about. The availability of a small fridge allowed us to keep some drinks and snacks from the konbini cooled for the next day, which was very useful to us.

While there were two bars to hang towels and clothes on in the bathroom, extra hooks would have been ideal to make it a little bit easier to organize things and hang additional items when needed. But overall not a huge problem.

The location is so nice. It's located in Shin-Osaka station, so it's very easy for connecting train or Shinkansen. Anyway, I really like the electric massage chair. ^^

The room is quite small but it's not a problem when compared to the conveniences.

Great location for using Shinkansen trains and visiting Osaka. At Shin-Osaka station Shinkansen exit, turn right walk for 10 seconds and you’ll see Tully’s coffee and Macdonald’s. It’s directly opposite. The location is right above the station. Lovely city view of Osaka from the windows. Roomy bathroom and toilet with luxurious toiletries. Small table for eating and fridge for putting in perishable food. Could keep 1 suitcase open and still have room to walk around. Free tea and coffee at lobby, kettle in room for making a hot drink. They kindly looked after my bags when I left Osaka for a night (had another reservation there on return though). Staff very polite and spoke English. Good value hotel for a major city.

Room was small but adequate for a few nights. Bed was also small, so not that comfortable for 2 people. Room is very dimly lit. Couldn’t access YouTube on the TV ( only hotel in Japan that I couldn’t do this).

The location was excellent especially for tourists. It was so convenient to have the train station, travel information centre and shops in the same building as the hotel. Initially, we were worried if it would be noisy, but we were pleased that the room was pretty sound proof and very quiet. The staff were helpful, and we were impressed by the cleanliness of our room and the surroundings. We also enjoyed the nice view of the city from our room. We will definitely recommend this hotel to our friends.

We would prefer a slightly bigger bed and firmer mattress. The pillows could be bigger too.

The staff was incredibly patient with me, even amidst my very basic-level Japanese abilities. They were so respectful and helpful beyond my imaginings, and the fact that the location is so sublime is such an added benefit!

Fantastic location being just above shinkansen and rail station, my partner loved watching the bullet trains come and go. Very quiet in room with double glazed windows. We got the larger corner room and it was fabulous, plenty of space for two of us and luggage for three nights. Excellent consistent water pressure and temperature in bathroom, super comfy beds and immaculately clean. I have Coeliac Disease and we even found the Thai restaurant at the hotel entrance does gluten free PHO, bonus! What more could you want.

Nothing, everything was great, just make sure to get the larger room as the standard rooms are SUPER tiny for more than one person (even by Japanese standards). I'm sure they would be fine for one if just overnighting.