Many thoughtful details along with a genuine dedication to sustainable practices. I came in out of a downpour to check in, was soaking wet and the thoughtful staff welcomed me with a towel to dry off first thing. Later, when I went out for food, staff directed me to where they keep the umbrellas for visitor use. The thoughtfulness didn't stop there... my room was detailed down to the crisply clean and pleated shower curtain. A choice of nine different kind pillows, pajamas and green tea helped make be feel right at home here.

Unfortunately, the window in my room had privacy glass but no curtains and the was a very bright light shining into the room all night. I slept with an eye cover I had brought with me. This helped but having black out curtains would have been better.

The location, about 500m, from Shin Osaka subway train. Very clean and good Japanese style breakfast, staff are great.

A bit hard to find as there are several 'so called' super hotels. The letters JR do not appear on the front signage or very large neon advertising sign at the entrance. So weary travellers might walk right past it. At over 6 foot tall the rooms are very compact. We've stayed in similar sized accommodation before in Japan and it's all about the layout. Actually no where to put your suitcases except to block the entry door. Could be a fire escape issue if you have to get out quickly. Probably more suited to a single traveller not a couple.

This was our second time staying in this chain of hotels. They're compact and provide the bare necessities, but it was sufficient for a very comfortable stay. We got a double room, which was just right for us but already spacious by japanese standards. Beds were comfortable and they offer about 10 different types of pillows to bring up by yourself, at the lobby. They also had complimentary skincare samples and facial masks! Their breakfast selection was small, even smaller than their Shin-Yokohama branch, but it was delicious and varied from day to day. This room was a 10~min walk from the nearest station, Shin-Osaka, which was a very well connected station. There are tons of food options and some shopping spots inside it. There are also convenience stores easily reachable on your way to the station. We had a great stay in this hotel and would absolutely consider this hotel chain in other cities too

The location was just a tiny bit further than other hotels, but still easily findable!

The hotel is about 5-10 min walk from Shin Osaka, which makes it convenient when you're taking the bullet train. The room was small but had comfy beds. The hotel was really convenient and offered just about everything you need, toiletries, pajamas, and even a selection of pillows. The breakfast buffet was great, and in the evening, there's alcohol and a selection of drinks. I can even have sparkling water. The onsen in the hotel has designated times for men and women, but it's enough for a maximum of 4 people at a time

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The breakfast was good with variety. The hot spring was superb and clean. The staffs were very helpful and nice. The hotel has welcome drink and bar around 6 pm and we did not know until the day we checked out. It looked very good though.

We got only one pillow in the room and was told that it was for 2. They do has extra pillow to choose in the lobby but the first night we checked in late so there was only the small pillows with seeds inside left.

Great location. JR Train & Subway Stations are only a 4-8 minute walk away, making it easy to get around town and out of town as Shin-Osaka is one of the main stations in Osaka. Breakfast starts at 06.30 with a varied menu and good taste. The bedrooms were tidy and the staff courteous, always ready to help with anything you might need, including receiving our luggage from Tokyo and storing it. Thank you very much for your hospitality. I will come back to stay at this hotel for my next trip to Osaka.

The bedroom is small, but this is typical of small bedrooms in Japan. The pillow filled with seeds (makura-makura" or "zabuton"?) was too thick and dense so it was hard, heavy and uncomfortable for the neck so I took an extra pillow which is available next to the reception. Cleanliness was not maintained, because I found lumps of dust under the bed and table.

The staff…especially MIKA at the front desk was extremely friendly, helpful, and knowledgeable. I liked the Japanese style breakfast with a variety of foods. I was surprised by the hot spring on the first floor. Very relaxing. The bed was very comfortable. Lots of toiletries products on the first floor…even yukatas. It was an easy walking distance from Shin Osaka Station.

The bathroom was very small. At least there was a very nice bathtub. Not much space for a suitcase in the room. The hotel was located in a neighborhood that did not look too “crowded”.

Free toilet amenities, pyjamas and slippers. Eco-friendly cleaning service. Opportunity to use the onsen (very experience). Open bar from 18.00 to 21.00 (both alcoholic and not beverages). No check-out procedures.

The staff doesn't speak English very well but they were all really nice and always ready to help and make you feel at home. Bathroom in the room a bit small and with a dangerous step at the door.

Staff is very friendly and very helpful. Especially the woman working the morning shift, she helped us forwarding our baggage. They offer free pyjamas and have a pillow library.

Rooms are small, too small for luggage. Breakfast limited for vegetarians.

Good location. Breakfast really good with a lot of variety, could have used a bit more egg/cheese dishes for Americans. Waffles would be fabulous for foreigners. Elevator work well and efficiently. Access to hot spring was nice to have.

Sorry, we liked almost everything.