Nice, clean new hotel with excellent and helpful staff. Onsite onsen with massage facilities and small restaurant were nice also.

Nowhere to hang towels in bathroom and no simple breakfast. You have to either pay for an expensive full breakfast or a buffet. No option to just get toast and coffee or anything simple like that. Nothing is open early in the adjacent shops and restaurant area before 10 or 11 am and breakfast is not served that late anyway.

Location - exceptional if you come in by T3 (sorry ANA flying folks need to hop onto the shuttle bus but it isn’t half bad if not for the accompanying luggage). Luxurious spacious room with a view of Fuji on a clear day - better layout compared to Villa which feels narrower. Quiet Ambience - tucked away from the mainstream Villa Fontaine check-in. Personalized service - always easier to navigate check in traumas with the human touch compared to the auto check in kiosk at the mainstream Villa. Access to airport onsen - always welcomed for the work weary traveler looking for a respite in a hot soak.

Food - The flounder fish on one of the Japanese breakfast day taste suspect and led to a bad case of gastroenteritis but we didn’t find fault with the hotel, nothing we could do except to ride out the storm. Not a fair reflection of the overall service but a tale of caution for those on the roads. The American breakfast was fine though and offered a redemption for the subsequent sensitive stomach day.

Good breakfast, I enjoyed every morning. It is not the reachest choice i have ever seen, but it was definetly a good breakfast. Spa with onsen it is one of the key benefits of the hotel - 24h without extra charge. Nice bar, nice room, with shower cabin and bath. I have stayed in many hotels in Tokyo. My final opinion: I would repeat my stay in this hotel with pleasure.

Rapid laundary and ironing service in such a big hotel was missing for me. Laundary service was provided, but if you arrive sunday, and you have meetings on monday you can't rely on their service as it will take time.

There are two Villa Fontaine Hotels in Haneda airport, the premier is the expensive one. When I first looked at it, I thought it was too expensive compared to other hotels around Haneda. However, I found it is worthy after staying there for one night. The hotel is located right behind the grand hotel and the hospitality is way better than the grand. The room is larger than the grand and with better design. Of course, with a better view. The room includes a free ticket to the Onsen, which I will high recommend you to try it once. However, do not forget to bring a card as looks like they do not accept Apple Pay and Google Pay.

You can choose the plan with dinner and breakfast. However, dinner was not as good as expected. I personally will only recommend breakfast. It is better to try to various collection in the airport garden.

All of the rooms face the river, it was nice and quiet. The free minibar was a treat. The onsen was a bit complicated, but complimentary during out stay and fantastic - different pools - soda, cold plunge, sauna, herbal steam room, onsen inside and outside. The airport terminal 2 is a short easy indoor walk, about 8 minutes room to check in. The train to the city (35 min to Ginza) is right there was well. There's a tasty Japanese BBQ restaurant in the mall area just outside of the hotel. Onsen procedures- take your shoes off and put them in a locker, take the key from the locker and check in. Onsen, steam room, sauna, towels are included if staying at Premier (not grand). When leaving go the machines on the left and scan your locker key, there will be no cost but you'll get a ticket that scans to let you out.

Location was ideal. Walking to the departure hall only took about 5 mins. Perfect for early flights. We also had dinner at Haneda Garden, which offers a wide variety. Proximity to all those duty free shops, also allowed for last minute shopping. Hotel is also very responsive to queries I posted on booking.com chat and deliver their promises. The minibar full of welcome drinks to pick from was also great.

They did not have interconnecting rooms or family rooms. However, the hotel did place us in 2 rooms side by side. The soundproofing wasn't the greatest and if you happen to be staying next to a family with young children running up and down the corridor, you will hear the energy of the children.

Villa Fontaine Premier was a surprise find when we arrived at Haneda Airport a month ago. This hotel situated at Haneda Gardens is a perfect stay over for those who have an early or late flight. The spa was one we could relax there for half a day. Other than the many baths, sauna and steam room there were four very clean stone baths. There were two relaxation rooms and a restaurant too. The gym was a little small but served its purpose. Breakfast was classic. We had a choice of either a continental or Japanese set and helped ourselves to salads and desserts. At Haneda Gardens, there was a shopping street and there were many restaurants too. Being an airport hotel airport trolleys were readily accessible. We just loaded our luggage onto two trolleys and move to the departure hall to check in. It was as convenient as that.

Nothing

Located within a 10-minute walk of the international terminal departures hall - very convenient for early morning flights out of T3. Quiet and comfortable with great hotel facilities, restaurants etc. Located next to the airport mall with plenty of gift shops and other dining alternatives.

Not really the hotel's fault - but the dining options all close at 9PM (last orders at 8:30PM), so if you arrive on an evening flight, you really have very little choice of eating alternatives other than room service or the spa restaurant in the hotel (which is quite good - you don't need to use the spa to enjoy a meal there).

The most outstanding aspect of this hotel is definitely the service level of the staffs. Their attention to details and mannerism is impeccable. The free spa visit that comes with the room is a pleasant addition. The room is spacious for a Japan hotel, and the room amenities are worth noting. The room came with a fridge filled with complementary selection of sake, juices, soda, and bottled water. Keurig coffee capsules and machine were also provided. There were welcome wagashi as well.

There’s nothing I did not like about the hotel.

I liked that the property was easy to locate and not a far distance. The staff was so amazing. I was honestly scared, it was my first time overseas and I was by myself. I didn’t understand any Japanese but the staff was excellent. They understood me well and helped me get a room when Ivwas worried about where I would sleep. The night staff of march 3 2024, in specific were very friendly and helpful. They made me comfortable and I was so grateful for that. I would recommend this hotel to everyone no matter what your business is. This is an excellent hotel with even better staff.