Welcoming After Midnight Check In: Upon check in, I was greeted with a warm smile from Night Duty Manager, Mr Amirul who had anticipated my arrival and as any other 5 star establishment, he was well prepared. He called me by my name and it felt welcoming, after a long flight from Singapore which was delayed, I felt well taken care of, as he had checked me in on a higher floor as requested days prior, and assigned me to a quiet unit above 30th-50th floor up (C-46). The concierge male staff had my luggages all well placed onto the trolley and we headed to the unit. He was friendly as every The Face Suites personnel and staffs. Picture Perfect: Upon entry into my suite, I was stunned in amazement, the interior and high level of hygiene and cleanliness that was put into focus by the hotel management, was superb. My unit was booked directly with The Face therefore it was exactly as pictured. Flawless cleaning and furniture arrangements, no markings or damages found compared to units booked with a third party as reviewed by other guests. At first I was skeptical but I can confirm to future guests, if you look forward to kind, warm, engaging hospitality by The Face mgmt, if you do value quality and great service, high level of cleanliness, consider booking with the hotel directly like I did. You may have to pay a bit more, but it is worth it. Complementary Room Upgrade: The next day, I had extended my booking for several more days, I called reception and spoke to Guest Relations Manager Mr. Shafiq who was also hospitable and friendly, as I was still tired from my flight the night prior, I asked to be given a bit more time to come down at reception and settle the remaining payment, and I was given a couple of hours after 12pm which had given me the opportunity to rest a bit longer in the afternoon. At 1pm I was given a good news to my surprise, I was upgraded to 2 Bedroom Superior Suite from 1 Bedroom Suite I had booked!

Nothing

Rooms are really spacious. Bed and bedding are super comfortable. Tremendous value

The pool was closed at night bc of rain and open in the morning but full of kids. Security is way overboard in the pool area. The view of the Petronas Towers is blocked by a new hotel

Loved our two-bedroom suite! The beds were comfy and the housekeeping did such a great job in making sure our rooms are spotless everyday. A special thanks to Mohammed Anwar!

1) The elevator took forever to arrive and it is always packed with people. 2) Several furnishings were worn out and needs attention or replacement. 3) The hot water doesn’t last long, after 10 minutes, it’s just cold water. Thus, I never had the chance to take a bath. 4) The bathroom near the living room ( not the one in master bedroom) stinks of drainage. 5) Dinner in the restaurant on the 51st floor was horrible despite having to pay a hefty bill.

Very well furnished apartments with all the facilities. Doesnt feel less compared to a hotel and its amenities. The terrace view is amazing. You wouldn't need to visit other touristy towers.

1)The views from deluxe 2bedroom apartments have been blocked due to the surrounding buildings. 2) On request, the staff couldnt allocate us a better view room for 1day also. Water heater works fine but takes a little while to heat. Air con in the master bed feels very less poweful. There is washing machine but no place to dry, maybe they could provide a dryer stand to keep the apartment look more organized 3) pool timings 3days a week begin from 10am, which seems strange.

All good.

DeepBlue restaurant girl. On 8th Oct about 9pm or 10pm shift and a guy rejected to take our booking of table by the window when i saw the list was not full. She said not all bookings are recorded. She is saving it for someone. They guy said the same. They were at the counter at entrance. Later we met another guy in suit he booked the same table we wanted. THIS KIND OF STAFF SHOULD BE FIRED. Public toilet at the pool was messy n dirty.

Great location Very big apartment with washing machine and detergent supplied Amenities like shampoo etc supplied Deep blue rooftop bar has amazing views - no need to reserve very nice staff

The bed sheets were stained on our arrival The security on the 51st floor were very rude to deal with The pool can get very very crowded Not too many sun beds around the pool There is no longer a view of the Petronas towers from pool as a new building has been built- pictures depicting these are very misleading

- The lobby is cool and has a wonderful odor. - 7 minute walk to the MRT - Extremely polite and helpful staff - Comfortable bed, spacious room with good view from a wide window - Hotel allowed us to pay upon arrival when we had issues with the card

- Poor wifi; it can only be used in the living room and is limited to 2 devices per room for 2 persons. -The pool has a limited view of the Petronas Towers. -There is no smart TV. - Breakfast was adequate, with few options.

Our room no. was D23-02, 4 persons fit for that room , 2 bed room apartment , but only one bath room shared by 3 person which is not very convenient. Bed is super comfortable. 24 hours check in / check out service is there. There are other services like LUMA in the ground floor for walk in rate without tourism fee MR10 per day. Location , bed , room size, amenities , I love most. We can order grab food and next to Face style building , there are coffee shop, store (price is 10% more expensive than KL CC cold storage store ) You can prepare your breakfast in the apartment easily , there is a toaster , microwave, stove etc.

Pool is crowded. Gym has minimum equipment I booked through booking.com, which showed USD675 total for 5 nights stay, we paid MR3400 , nearly 8% hidden charges applied Housekeeping calls are always busy. You need to pay tourism fee MR10 per day.

The infinity pool on the 51st floor is fantastic. Also our room on the 50th floor was very nice.

Lots of rules about the usage of the pool we didn't understand and nobody could explain to us. Like, you can't wear glasses in the water (my argument that I won't be able to enjoy the view then, didn't count apparently). Or, you can't wear swim trunks that sit lose. No Europeans wear Speedos anymore. We don't even own a pair. What's that rule about? This definitely reduced our satisfaction with the FACE..

The location. Near everything, a grocer is nearby, Starbucks, KLCC within few minutes.. The staff are very friendly and helpful. especially the concierge and the housekeeping.

They gave me an apartment with a totally blocked view. I asked for a high rise floor which was not available as per the receptionist and what made it worse, he gave me a one with a completely blocked view that makes you don't bother to pull the curtains at all .. Staying in the city centre for no view.. The elevators (8 elevators) in my floor are very crowded in the morning so a family should split to take the ride down, especially the lowest floors as the lift would be almost full from upstairs.. And watch out for the check out time and especially in weekends, you could spend half an hour waiting for a place in an elevator.