Everything was great. There was enough milk, tea, coffee as well as laundry powder and dishwashing tablets. If I needed clean towels or the bed made that was no problem. The room was very spacious, the beds were very comfortable and we loved the shower!

I would have liked an airing rack to dry some of my clothes that can’t go in the dryer. Also, I would have liked liquid soap when washing my hands or at least, a soap dish to put the soap on. Finally, we had to pay an extra $15 per day for secure parking, otherwise we had to leave our rental car parked across the road. We were not comfortable leaving our car in an open car park, due to the possibility of vandalism. So we took the hit and paid $15 per night for secure parking. Given that we had already paid good money for the room I feel this was a bit of a rip-off.

Our stay was lovely. The guy who met us on arrival was lovely and very helpful. The room was nice and clean and although there was construction outside it didn't bother us at all. The view from the first floor gave us the town on one side with the sea in the background.

The card wouldn't work to get into the room and the girl at reception wasn't very happy she had to come to the room and let me in. On checkout, she still didn't look happy. She didn't enquire how our stay was or if we enjoyed our weekend. Even so, she didn't dampen our spirits and we will definitely be back again.

Ideal location, just short walk to the Strand and Water. Everything spotlessly clean in the room. Bed was v v comfy and huge. Only 1 young lady on reception, who was also cleaning and tidying the lobby. She had an excellent manner. It was my hubby's 70th birthday and we were given a treat complimentary of the hotel. Hubby felt very special. The small patio was lovely. We had a wonderful afternoon and night.

The television didn't work as was needing repair, but it was okay. Just a small hiccup.

Jena or Gina? Sorry I cant spell her name correctly was absolutely fabulous. I travel alot for my mahi and I usually stay at the Quest Mt Maunganui for personal and professional purposes but my last stay there the service was not good, however the lovely Jena/Gina? made my stay at Quest Durham remarkable. From her friendly and professional presentation and manner this lady epitomises customer service and you shojld be proud of her and she deserves acknowledgement. A wonderful stay and I will be back again.

Nothing perfect!

It's not my first time here. I enjoyed it always. I liked especially the Spa bath but wasn't working well. I also liked the easy access to the room(s) from reception - my 2 children were in a separate room.

The carpark underground is terrible! Plse get some engineers to re-plan it and restructure it. Get some parking space on street for the hotel as well. Payment to be made to the hotel for on street parking. I liked our ground level rooms but outside porch have easy access to all the rooms on that side. We came back one night and there had been some people smoking outside our porch 🤦‍♀️

Clean and had all we need to cook and wash laundry

The lights in the bathroom are way too bright with one setting. We didn’t have our room serviced or change of new towels when we got back from a long day out. We paid for 3 people and we weren’t allowed to use the sofa bed cause we had to pay $25 to use it per night and they expect us to use the one bed to share in the room, that is just ridiculous and I’ve stayed at multiple hotels and they don’t do this!

Everything we wanted to get to was within easy walking distance. The apartment had all the facilities we needed for our stay. The person who checked us in knew that the view from that apartment faced a blue tarp, so she gave us another room.

One of the downlights in an area was flickering, so we opted to keep it off. This meant the other lights in the same circuit were off as well, even though they functioned correctly. We liked where the room was situated, so we chose not to complain as we did not want to be moved.

Great location. Staff were very helpful and worked with my needs. Great instructions when arriving late.

Saturday night/early hours of Sunday morning it was nosie with loud car engines, Sunday morning workman water blasting the building next door before 9am, but nothing to do with the apt just one of the things with staying in a city. I don't like having to paying extra for a carpark when I have paid several hundreds of dollars for a room for one person.

Great location, just a block away from restaurants and bars. 3 bedroom apartment was excellent and very spacious with everything you need for your stay. Front desk agent was wonderful and she tried to help us connect to internet but for some reason non of our devices could connect. She even brought some medicine for me, which was a very nice touch. She was very nice and professional. Great customer service.

Internet did not work during our stay, and the front desk agent did everything she could to accommodate us. Unfortunately we could not connect any of our devices on couple of options she provided.

Really liked the location and the staff were outstanding. We were staying for a competition that was occurring at the theatre less than 5mins away so it was superb!!

The bath - felt extremely complicated but also ha I g my small child in there I was worried he might do something which would create hassle for the staff post our stay. But honestly quest on Durham is likely to become our go to place to stay when coming to tauranga :)