staff is very friendly, very spacious and clean room.. excellent location.. want to specifically say thank you to Ms Yelisavita(Manager) she is really helped us in every possible way during our stay and we really appreciate her supportive professional behavior.

all was good

Nice design and atmosphere. We got an upgrade for free. Junior suit which was huge. Clean, nice hotel

Little bit far from the downtown. Parking is expensive 15 eur per day and its not even a garage, outside in a rocky yard…

This is our 2nd time staying at the hotel and will be glad to return when we next visit Belgrade. We give special thanks to some staff who made our stay exceptionally welcoming and enjoyable: front desk Nevena Nikić and at the restaurant Marija Djordjević. They were personal, friendly, professional and remembered our preferences. It was WONDERFUL! The breakfast was also very enjoyable!

Even though the hotel was non-smoking, there were occasions when we smelled smoke in the common areas and restaurant. It will be great if the hotel can be more stringent in enforcing the non-smoking rule. Housekeeping can be sometimes inconsistent - forgetting details and we had to call to request for them. The beds are generally ok but in the 2nd room we checked into, one of the bed was too soft and we had a little backache.

The room was very big, with more than enough space for two travellers. It has a safe, so I could lock all my stuff in. Welcoming gesture from the hotel was very, very nice. They really surprised me. After arrival I was not so happy with the room, but when they came with their “sweet welcome”, I told what I needed (slippers, water) and they helped me immediately. The area is quiet and not so far from the centre. The breakfast was very good. Tasty and fresh. Dining room was very nice, with comfortable banks to sit on. Rituals cosmetics in the bathroom.

The balcony was dirty and it was impossible to go there without shoes. Such a shame there were no chairs and little table provided, so that the guests could sit down outside in the evening. Room was clean after arrival, but I saw some things to improve (rubbish under the bed). On my second and third day there were problems with towels (one day I got 2 bath mats and no hand towels, another day I got 2 dirty towels which were smelly and wet, so probably came from next door room during housekeeping by mistake of the housekeeper). The shower was never cleaned during my 3-nights stay.

Upgraded me to a junior suite which was lovely, and then brought complimentary macarons! Breakfast was great ...good quality food l, especially the eggs

There was some heavy road noise in the early hours of Friday and Saturday night which woke me around 3am. Not sure if this is a regular thing. Also, asked reception to book me a taxi to the airport on Sunday morning and was told to allow one and a half hours for the journey. It took about 20 minutes. Perhaps we lost something in translation.

The front desk staff were very good and helped us very much except for one evening when the elevator was under repair. The staff in charge that evening did not care very much about us and left us to our own devices. We complained the next day and was immediately taken care of and assured it will not happen again. Overall, we really like the front desk staff for their helpfulness and friendliness. The room was large and very comfortable. Bed and sheets were nice and the toiletries were good. Location is excellent.

The housekeeping service could be improved. The room cleaning was not up to par and we had to complain to have the floor vacuumed. The attention to detail which is important for a hotel of this calibre is not up to the standard.

All of the staff were so kind and helpful, it was as if I were some sort of king, and they only wished to serve me. Honestly, their kindness and openness were outstanding. They each had a new place to recommend I explore around Belgrade. Without this assistance, I would have missed some of the more interesting sights. This was my third time in Belgrade, and each time I chose a different hotel in a new area. I must return again in a few months and, without question, will stay in this hotel again.

My only complaint is that my room faced a (relatively) busy street, so sleeping with a window open (which is a must for me) was impossible. Otherwise, the room was large, well-designed, always clean, and very comfortable for my needs (I was trying to finish writing a book, so I needed to spend more time in the room than a regular guest would have).

I stay often at this hotel because it is a very convenient location for me. This time was as good as usual and I enjoyed my stay. The staff was helpful to my many requests. The breakfast buffet is nice with some Serbian twists! The rooms were clean and reasonably fresh. The wi-fi worked well and I was able to do my video calls with no issue.

The downside to my room was that the view of the interior courtyard was not so wonderful ... Also, the A/C starts up when the key card is inserted. So on a hot August day there may be a few minutes of heat in the room.

The service staff at the front desk are warm and thoughtful, responsive to every request. We can feel that the front desk staff are well trained. They called taxis for us and communicated with taxi drivers on the phone. Their thoughtful service means that we don't feel the inconvenience of language.

But the service of the housekeeping staff needs to be improved. After we checked in the room on the first day, the pillow did not have a case. The next day we came back after a day trip, the bed in the room was not made, only bath towels were changed in the bathroom, and other toiletries that needed to be added were not added. Took our used coffee cups and replaced them with clean coffee cups and coffee. The grounds were dirty and not cleaned. Sink dirt not cleaned etc. In conclusion, room service is very unprofessional. After we reported it to the hotel manager, they improved it the next day.

The hotel is located nearby the city center, comfy and close to everything. My room was spacious, clean, and well-equipped with amenities. The entire staff was kind and helpful, but the girls from the reception fulfilled all my requests and provided assistance for everything I needed. The first impression of the hotel was created by the lobby, which looks very luxurious, and the best of all is that you can have a drink there, it smells very nice. The hotel has a Rituals cosmetics shop and also offers scooter rental for 15 euros per day. A place I will stay again

Everything was great