location and cleanliness, plenty of sun beds

shower wouldn’t drain properly and when we tried to get another room they gave us one next to the elevator which we specified not too, first he said there were a few room then when we wanted to move again there were suddenly no rooms, we had to deal with a leaking shower for 3 days because of this,we asked for a incentive like a free meal but got nothing, they never followed it up! also food and drink was too expensive. not much selection at breakfast, not very tasty

The room was a sufficient size for 2. It would be on the small size with 3 people in but doable. The big pool is a great size, 2 additional smaller pools one excellent for children (one undercover). The smallest pool is perfect for families with smaller children and the perfect size for them. The staff was very attentive and helpful especially the entertainment team went over and beyond to make the stay super fun and achieved it. You can't fault breakfast at Sol Guadalupe. You have had so much to choose from you could not go out hungry and it was delicious too.

The check-in process way takes way too long. The kitchen needs someone who knows how to cook/bake potato dishes as we didn't think it's possible to spoil but the kitchen managed to make it not nice every time hence there are not many takers for it and everyone tends to end up with eating fries/chips if they want potatoes. The pizza didn't even look right we regret tasting it - avoid. It was a lottery with the rice dishes sometimes really nice and other times burnt or undercooked so start with a small sample and take more if nice. Everything else was absolutely delicious and plenty of.

Great location, really clean, fantastic entertainment. Gym, fun activity by the pool all different age groups, so good for families to a point vast range of breakfast options Would definitely stay there again

Can be noisy at night as people are coming and going., because of the age range We went beginning of June, could get very busy by the pool height of summer?

Great breakfast and dinner and really close to the sea and the bus stations.

Some residents where reality noisy during the night and they were wondering in the hallway, waking us up. In my opinion ,the hotel should have had security service, checking who is getting in and out, as well as maintaining the hotel rules.

It is a good place near the beach and the shopping area. Stuff was really friendly and answered all my questions. The room was spacious and light. We had a balcony with a view on the garden, but it was also ok. The pool area and a hall were huge and comfortable. There were a lot of elevators. It was really useful in the "rush our" in the morning.

It was a little bit noisy at night because of "active" neighbors, who had some conflicts. In general, I had no problems with the hotel.

breakfast, pool area, activities

mould in room

Pool great hotel lovely

Staff miserable ignored you whilst waiting at desk. Said I'd left my plug & charger lead in room cleaner apparently didn't find it & I left it still plugged in. And the cleaners left the door open after cleaning it we didn't come back till 8pm shocking & they weren't botheted about it good job everything in the safe

the pool area was amazing and everywhere was so clean

lack of gluten free options

Well located, amazing breakfast close to the beach and right across from Nikki beach you can see it from your bedroom window depending which direction it is facing. There was a horrible storm on the day we left, roads were closed due to flooding and fallen trees, all I have to say is the management and security went above and beyond to get us a cab to take us to the airport.

Nothing really

room was as asked for --high up/overlooking pool/sea/mountains--EXCELLANT--breakfast was very good and plenty of it--pool was good size and well looked after--all staff very helpful and nice

evening meal was ok -not big selection but what was there was very well cooked-could have done with more variety the second week- but great if only going for one week