Clean, good aircon in the room that we were moved to (awful aircon in the first room), all inclusive drinks and food were good, good facilities and close to everything.

the man on reception during our check in was very very rude (all other staff were polite and friendly), checked in around 1am, aircon didn't work in first room so asked to move to a different room, 2nd room he gave us was already occupied so walked in to a couple in bed! eventually managed to get another room which was great but only because another manager and the security helped.

For a 3-star hotel it was quite nice. Beautiful outside area with pool and night bar overlooking a terrace and the pool. Night entertainment until 11 pm, so by midnight normally there's silence, at least before the high season (it was mid-May). Personnel is great, patient, always smiling, so friendly and helpful! Great position if one is with the car, easy parking (two free public parking lots very close by) and close to the highway to explore the island.

Rooms poorly insulated, in case of night chaos no chance not to hear everything. Mattresses pretty soft and saggy, not ideal if you have weight and back problems. Food honestly not great but at least one can find a few dishes that are ok, for the price paid one can't ask for more.

The hotel itself, the facilities, the reception and dining room staff are very friendly and attentive. The cleanliness and comfort are good, the breakfast and dinner buffet adequate and with some variation from one day to the next.

The cleaning staff shouting in the hallways from 7am onwards, they woke us up both days loudly shouting from one end of the hallway to the other, without any regard for the rest and sleep of the guests. They also opened the door abruptly after knocking, without even waiting for a response, when I was leaving the shower, a lot of disrespect from the cleaning staff. Regarding services, a mini-fridge would be appreciated in the rooms to keep water, drinks or medicines at an appropriate temperature.

Absolutely brilliant hotel for the price - staff were friendly, room was cleaned immaculately and the food was varied for us. Was skeptical about booking after seeing negative reviews but honestly couldn't find anything to fault about this hotel. If you go on holiday with the idea that it is going to be exactly like your home but with sun then this is not the place for you. Take advantage of different cuisines, make an effort to speak even a little Spanish (it will get you very far) and embrace a different way of life. Yes there is rowdy young ones very occasionally but they could not have been more pleasant to us and played with the kids etc in the pool, and music/noise always stopped around 12/1. The staff were very patient with my less than perfect Spanish and the receptionist who checked us out was very polite and booked us an airport taxi with no problem. Unfortunately I didn't get any names however the lifeguard by the pool and the blonde girl behind the bar (I think name is Ana) were top tier staff and very good at their jobs. We will definitely stay next time we visit S'Arenal!

They have 2 hotels, we were in second hotel across the street. Dinning room is in first (main) hotel. Tasty breakfast and dinner. Close to public transport station. Towels, soap, shower gel, shampoo.

Old bathroom and somewhere not so clean. Paid wifi. Breakfast starts at 8 am.

Nice location with friendly staff.

The food was not bad, but could have been better. The line to get drinks was long and felt like they going extra slow to prevent people getting to much drinks. Sometimes I waited half an hour to get a drink. You also only allowed 2 drinks per person, so I always had a issue getting 1 for myself, 1 for my husband and 1 for my child. So automatically you have to stand with more people in line. Other than that is was a great place.

Good choice of food. Quite good choice of drinks in bar. When you have All Inklusive you can take ice cream and snacks on bar. Good pool. Pleasant stuff

The rooms are not so new, bathrooms are old. No hangers on the balcony. Noisy..you hear all the people going through the corridor and door closes very loud.

Staff very friendly anf helpful Food is good and variable Facilities are good The art show or magician show in each evening was very nice and it should be advertised more. It is affordable. Swimming pool is very nice and clean.

The air conditioner was weak which makes our nights a little hotter than we can bear. Unforunately the weather was also too hot during our stay, i only managed by using a small fan next to my bed to get me through the night. It might be ok for some people but definitely it was not cool enough in my opinion and my wife's I did not like that some food are not given on daily basis .

Lovely hotel in Arenal, second time we have stayed and met our expectations. Staff are friendly and food is varied everyday, The location is great to walk into the main town.

Only complaint is the pillows in the room are very very thin and we found it quite difficult to get comfortable but not a massive issue

The staff was really helpful and kind, at the reception as well as in the canteen and the cleaning team. Always with a smile and kind words. The room was very clean, great activities to take part in.

The pool could be open earlier and longer, at times we felt like swimming later, but it was closed. The live music was a bit laud unti 23.00, so it was a bit hard to fall asleep after a long day.