This is a wonderful boutique hotel. The staff went above and beyond. We were in Cumnock to find and visit family graves. The lady at the front desk even gave us some flowers for when we found the graves (which we did). The food was great and reasonably priced. A bus stop is just across the street. The rooms were cozy, nicely decorated and very clean. Note on accessibility - the hotel is multiple buildings together so unless you are on the main floor there are sets of two and three steps to go up and down. There is a lift but once off the lift the various quirky steps start. If you use a wheelchair make sure you get a ground floor room.

The beds were a little hard. Also the pillows were not the thick soft pillows you expect in a nice hotel.

The location was perfect, just a few minutes drive to Lochside Hotel where the wedding was held. Our hotel receptionist was very helpful in advising us about booking a return taxi before we left for the wedding reception in the evening, because it is impossible to book a taxi later at night. The breakfast was mostly buffet, except for the hot breakfast and tea/coffee that was served up by the friendly staff. The outdoor seated area was perfect for the warm sunny day. There was a nice buzz with many guests enjoying a drink amongst family and friends in the sunshine. Check-in and check-out was swift and pleasant.

Nothing adverse to report. It was all good. Room was well equipped. A lift was provided to take you up to the first floor, which is very useful if you have a lot of luggage or have difficulty using the stairs.

I was going to Dumfries House so it was most comfortable and convenient. I found the food beautifully presented and excellent.

The shower enclosure needed attention. The box on the fire door (room 30) dropped off. It would have been nice to have had a plug in the handbasin! Had to wait a very long time to be served in the bar as the girl was run off her feet. I should be interested to know if they do deals for solo travellers. There was one on - b & b & dinner for two people at an excellent price.

Lovely hotel with good facilities and friendly staff

Our stay was hampered by a busy spell in the bar and only one barman available that night, so getting served was quite delayed. Once in the restaurant, the staff were attentive and our food was produced a lot more quickly (and very tasty!). Also note that it’s an older building so the floorboards in our room (11) were quite creaky when going to the loo in the night. It was ok for us but may have disturbed our neighbours?

A very pleasant hotel. The hotel must have been totally refurbished and was modern in a traditional way. Staff were all pleasant. The bar was good and the outside seating area was handy. Dining area good and a reasonable variety in the menu The hotel was quiet in a good way and whilst there were some functions taking place they had no effect on our enjoyment of our stay. The functions were in self contained areas of the hotel.

There wasn’t anything I didn’t like.

satifactory as we wished to visit dumfries house hotel location perfect

a problem on returning to our room to find not made up do to staff shortages. this was resolved. We were departing the next day and on the morning of our departure Louise conversed with us regarding our complaint and discussed matters with us in a very emphatic and professional manner leaving us with a good impression so much so we look forward to staying at the hotel again

The hotel is well maintained with beautiful decor. It feels special from the moment you step inside. The room was clean, had lots of storage and relaxed decor.

The shower doors were broken and I had real difficulty stepping over the high threshold into it. I did tell staff and they took a note of it. The bed was 2 singles pushed together. I really dislike this set up for a couple because someone is always lying in the uncomfortable space.

The staff at the Dumfries Arms Hotel could not have been better, particularly Lorna on reception who went above and beyond to assist us with taxis to and from our evening in New Cumnock. Staff in the restaurant were also extremely pleasant and courteous. We had dinner, which was very tasty and promptly served, and reasonably priced. Breakfast was well presented, prompt and cooked perfectly. Altogether a very pleasant stay.

Nothing really.

A good selection at breakfast . The room was good for 3 adults but the bed settee very uncomfortable. One friend was unwell and we had no problem staying an extra night . Staff excellent .

Bed settee uncomfortable as mentioned . Our room at the top of the building and lots of stairs to get there . The jug of cocktail we ordered only had one measure of each ingredient so did not taste of anything . Maybe a training issue .

This Hotel is impressive from the outside with free parking, then once inside it is a luxurious and aesthetically pleasing hotel. The rooms were immaculate, beds super-comfy, and the bathrooms were spacious and very clean. Food in the restaurant was well priced and very tasty. I would highly recommend this hotel to anyone staying in Cumnock whether it be for work, or a romantic stay.

The room I was in was on the top floor, and in my part of the Hotel there was no lift only stairs.