Kanaloa at Kona by Castle Resorts & Hotels

Next to the beach, spacious facility, clean room and affordable price. The only problem is the management: we are charged extra fees for the air conditioning, this is the first time in my travel experience!!

safe, quiet, pool, jacuzzi. washer, dryer. parking.

bed was hard and really uncomfortable. painful on hips and shoulders, couldn’t get well needed rest, not being able to sleep is a deal breaker. no a/c. old outdated interior ( carpet, furniture stove burners broken, unit needs complete upgrades. fridge leaks water when defrosting. need extra soap packets for washing machine and dishwasher. only one provided. lack of pans for cooking. Need to seal up under sink cabinet in kitchen to keep big two inch Amazon cockroaches out of the facility. My girlfriend was terrified quite frankly.

Nice resort facilities with good pools. Number 2101 was a good 1 BR unit with well stocked kitchen. The open ocean view was great for dining on the lanai to watch boats, wonderful sunsets, and one day there were dolphins in the distance. Very convenient to the Ocean Pool and Quiet Pool. Large rooms and Murphy bed in living room is a nice touch. Many of the condos are occupied part-time by owners so the large complex was not too busy.

The dishwasher broke after first use. Reported it to the office 3 days in a row and each time they said maintenance would fix it. No note left in unit or followup and it appeared to be fixed-- so loaded dishes, then machine would fill with water and stall; had to upload and wash by hand. It was only when I finally asked to receive a status call that learned a specialist tech was coming after our stay. Poor communication by resort staff and no partial refund was offered. Unit needs a bedside lamp on bathroom door side of bed, improved lighting for lanai, and baking pans.

This property had so many beautiful features- very comfortable and spacious rooms, amazing pools and views, lush greenery and access to shopping nearby and the main town a short drive away.

Sometimes it was difficult for Uber or Lyft drivers to find the property. The room configuration that was shown when we booked online was also different to the one we were assigned for our stay- instead of two beds in one room as shown in the original photos, we had to use a mattress on the floor (provided by the hotel) as there was only one bed in one of the rooms.

location is awesome close to several great snorkel spots beautiful grounds, 3 nice pools and beautiful sunsets great staff!

we were not given the ocean frint room we rented, due to a water leak. that was dissapointing Howeverthe staff did everythibg they could to make it better and gave us a pretty garden view. still missed the ocean view central air conditioning or more fans we couldnt get the fan in the living room to work properly and it was HOT. needed more towels

our 3-level apartments (406) was huge and comfortable, with three (!) patios, washer/dryer in unit, big fully equipped kitchen. It would be great to add some food containers in case if guests go for the long day trip and want/need to grab their own food. There are several pools in the apartment complex, but our favorite was with the ocean view. We used to see sunsets there!

It’s one the ocean shore but too far from a swim beach. When we checked in there wasn’t sense of fresh cleaning (cleaning charge is $300), I found hair in bathroom floor and on the sink. The shower in a master bedroom was very weak and didn’t work properly. Overall everything was good - there was good amount of towels as well as some beach towels too.

Staff were very professional and friendly. Resort pools are great especially ocean pool. Locatiin was also excellent as it is not too close to hustle and bustle of downtown Kona. We had a hire car so it wasno problem. Our loft condo was spacious and well appointed and very clean. .

Our initial condo was outdated, bed broken, old 80s box TV, broken PowerPoint, dirty. But staff were amazing and moved us to a great condo and waived some fees and nights accomodation charge.

The whole property is beautiful and well maintained. We felt it was luxurious and comfortable at the same time. The attention to the gardens was really appreciated, it's one of those details that contributes to the overall feel of the complex. It was nice to have a selection of pools to use and we enjoyed the tennis courts too.

The only thing we didn't like - and this is minor - is that the jets in the hot tub at the Ocean Pool weren't working. Overall this didn't affect our enjoyment of our stay though. However, when presented with a maintenance issue on our second day, Castle staff handled it very quickly and efficiently and exceeded our expectations in solving a problem!

the space in the apartment was great as were balconies front (ocean front) and back

no walkable/safe beach

This is an excellent place to stay. The staff is friendly and helpful, the grounds are beautiful and well kept, and the apartment was comfortable and had everything we needed.

There were a couple of minor things in the apartment that needed attention, such as a whole in the ceiling in one bathroom and a moldy door gasket on the washing machine.