Great location in the Gold Coast area. Very clean, very courteous staff for the most part.

Property did not inform us that the bar and restaurant were under renovation until the day after that I could cancel reservations for free! They did give a fifty dollar credit but over charge me for the stay and had to call to straighten it out! Clerk told me that recreation center was on the 4th floor but didn’t look like I needed to know that because of my physical condition??? WTF really!!! Pets are allowed. Beds were comfortable but short and my feet hung off the bed, $1,200.00 for Two nights ouch!

I absolutely loved Alex at the front desk. He was attentive and kind enought to search dinner locations for us. The room was spacious and quiet. I felt very safe in and around the hotel. TAHE VIEW was amazing of the lake.

Although I was grateful, I did not like having to stay in a double room when I reserved a King room. There was no microwaves or refrigerator in the room, that was disappointing. The bath tub was difficult to drain. The parking rate of $75 a night was horrible, but it's downtown so it was expected. Even with those minor concerns we enjoyed the stay and the staff. I would stay there again.

From the atmosphere of the building to the staff my stay was impeccable beginning to end. I have stayed in thousands of hotels over the years and this one makes my top two. I am looking forward to bringing my children to visit Chicago this year and we will be staying nowhere but at the Thompson.

The valet was a bit overwhelmed. Two valet attendants would be more efficient in my opinion.

We had a big hiccup with our air bnb and last minute had to change locations for our entire family but upon arrival the staff was incredibly professional and so helpful. They made our last couple days in Chicago a dream. We cannot recommend this hotel enough.

Breakfast at the Nico restaurant was sub-par. Food was not the best quality, staff was helpful and kind but for an $18 eggs dish I expected fresher eggs, potatoes, general quality for the price I was paying.

Excellent location. Steps from stores, restaurants and easy to get to museums and theaters. beautiful view.

one elevator was not working. only gave us 2 sets of towels for a reservation of 3 people. front desk staff not very friendly or welcoming. valet staff very nice. room was very small and had no refrigerator.

Front office staff was STELLAR!!!! The room was one of the best hotel rooms we have stayed at on a 6 week cross country trip. Very large, very clean, very comfortable bed (my husband loved lounging on the couch in the room). We called down for ice at one point and no less than 5 minutes later the gentleman that checked us in personally brought us our ice. Out of probably 35 hotels we stayed at in the last 6 weeks, the Thompson was BY FAR the most professional and attentive service.

We did not have breakfast. The view from our room was nice. We could see Lake Michigan. Elevator was fast. Lobby was pleasant with a very friendly staff. And I loved the personalized welcome with my name on the TV.

The only complaint about the stay is something that you can't do anything about. 💯 rain on our Friday stay. Like I said. You guys can't fix that. Lol

The bed was confortable, front desk is really friendly and helpful.

I was expecting it to be closer to Michigan Avenue, it was a 10 minutes walk everytime.

The location is excellent for walking to Michigan Ave. and the lakefront. The Metra stop is a longer walk, but not bad. We had a double room, #614, with lake views and windows on two sides. It made for a great stay for me and my daughter.

Morning coffee in the lobby would be nice.

The location at the top of the Magnificent Mile was perfect for sight seeing, dinning, and bar hopping.

Unavoidable maintenance I'm sure, but one elevator was down the entire time we were at the hotel, and that created long waiting times.