Pros: The staff was absolutely wonderful. Desk staff was friendly. The woman and the young man attending the breakfast offerings were not only good at their jobs, they were also VERY nice, personable. The engineer who came up to fix our toilet was friendly and apologetic. Doormen were helpful and friendly. Location is quiet, safe; it's easy to walk to various attractions. Entire hotel is very clean. Breakfast was excellent. They even had decaf coffee. Elevator is quick.

When we checked into our room after a long day of walking, our toilet wouldn't flush. We were exhausted and just wanted to go to bed. When the front desk texted us to ask if our room was ok I replied about the toilet problem but asked them to wait until morning to fix it. The next morning I reported it to the front desk. I know that the info was passed on to engineering, but no none had time to fix it until around 6 or so that evening. The engineer was apologetic and friendly. So, all's well that ends well. Our only other complaint is that we weren't notified of happy hour. Not a deal breaker.

Everything was amazing! The staff was super friendly and the hotel was super clean. We got to the hotel early since we had a morning flight so they held our luggage behind the desk and got us in a room by 1 PM. We had a two room suite and it was perfect for our family of five. The room temperature was nice and cold and we always had hot water for our showers. The breakfast was great and they changed up the options daily. Ice cold water in the lobby and a shuffleboard table that my boys really enjoyed. The location was great. We were about a 10 minute walk to the French Quarter. The area seemed safe and the valet staff was always outside which gave me a more sense of security. Everyone was super friendly and accommodating. We enjoyed our stay very much!

There was really nothing I didn’t like. Only (kind of) issue was one of the elevators went down on the forth day so it took a little longer to go down for breakfast. It really wasn’t a big deal to us but could have been for someone in a hurry. But we were in the Big Easy, so we weren’t in any hurry.

One of the best breakfasts offered by this hotel. The staff here was on point by constantly restocking and clearing of used dishes and utensils. The valet staff was excellent! They were expeditious in service and offed good advice on things to do and places to go. The desk clerks were ver polite and professional.

Though I booked a double room suite somehow I forgot that one room did not hv 2 beds but each had 1 king bed. The staff did explain that was all they had so it was fine.

Everything was great and I will definitely be staying here as after as I visit NOLA and other cities. FYi I'm a member and I hope I can get my points. Great breakfast andI know when the renovations are completed its going to be rated in the top three hotel for me and my family to stay at. I'm telling all of my friends about this hotel.

Construction going on and sometimes we heard the noise. One other thing was I only requested clean towels and the trash taken out daily no other cleaning needed. The first day was ok but after that I called for towels and trash to be taken out once we came in at night a delay the maintenance man bought us some towels and batteries for the remote but did not take out the trash. The next time I was told that they had no staff until 0800 and I could come down and get some if I needed them . The receptionist was very nice and apologized but I think this should have been handled differently. We were in room 414 . My over all stay as I said earlier was great the room was absolutely beautiful. Hats off to all of you and may God continue blessing all of you.

Breakfast was decent every morning. Good location off Poydras St. Didn't use kitchenette but was nice to have fridge for cold drinks.

Front desk staff could have been a little friendlier. Didn't use valet service, did self park across the street for $20/day instead of paying $45/day. Use the spothero app to find and book parking with in/out privileges. AC in room was really loud beside the sofa bed.

Hotel room was very nice. We had a suite because we were travelling with teenagers and they needed their own beds. The room was comfortable and well kept. There was one wet spot on the floor and we werent sure if it was condensation from the AC or what, but the room didn't smell musty, so we were good with it. It was easy to find and the valets parking our car were very friendly and helpful.

The woman at the front desk seemed rushed or overly taxed which made her seem short. She didn't say hello, just 'can I have your reservation." Then asked for my ID and said you're all set. No thank you, have a nice day...not even a smile.

Great location! Can walk easily to French Quartet and everywhere. Very nice and helpful staff. Clean, nice, and mostly quiet. Nice rooms, perfect for a longer stay. Simple breakfast in the morning, which was exactly what we wanted since the rest of the days we were indulging in a lot of Cajun and Creole specialties for lunch and dinner. Would happily stay again.

The noisy a/c unit in the room.

The property was beautiful and well taken care of. The staff was very pleasant.

It is located in a very bad area with lots of homeless people within less than a 10 minute walk from the property. The hotel does not have an option for self park and they take advantage of the fact that they know it is located in a bad area so tourists have no option but to use their valet.

everyone was very friendly and accommodating. we arrived early and they held our luggage while we explored the city, it was quiet and comfortable

the fitted sheets were all stretched out on both beds and we literally had to keep making the beds 5+ times a day because the corners would keep coming up. the bedroom door wouldn’t stay closed

Breakfast was pick up and always gone by 830. I recieved an upgrade but my plans had changed and I requested the original room. The room was available but I was told the upgrade was at no charge. When I checked out the upgrade charge was on the bill. I explained the situation to the manager and gave her the names of the front desk personnel who had told me there would be no additional charge. She said she would speak to them and if they said they had told me that she would refund the 300.00 for the upgrade. That still hasn't happened and I called and spoke to management again and was told they would call me. That hasn't happened. The charge is still on the bill.