InterContinental St. Paul Riverfront, an IHG Hotel

The people there was great! . The bellhop was a was really great. Also help me out since I had a cane, and a knee brace on.

Your valet parking was terrible! I had to get something out of my car. They said they would get it for me; some cologne and a comb. When I went to check out my car it was ransacked. Everything was taken out of the glove department middle consul. Everything was upside down in my car they stole $50 2 lottery tickets at about two dollars and change. The valet manager apologize and gave me $50 out of his own money he made good but I still wasn’t happy because his attitude saying that my car doors wasn’t locked and it was nobody of his staff which was a lie. my doors were locked because I asked the guy who brought up my car, and he said yes your doors were locked, so it was an employee. That was the worst part of my stay when I was leaving I will not use your valet parking again.

The room was good, but it was cold. We also got a space heater & it broke so we got another one & that one was broke. But everything else was good! Valet was my favorite the valet people were so welcoming & nice!

The room was for handicap accessible but it was very small & the luggage cart did not fit through the door. The pillows were a little flat. When checking out the person at the front desk were not very welcoming. Didn’t even ask me how the stay was just took my room card.

location

toilet seat in room was broken, and was very obviously broken. lid was literally cracked in half. no way staff couldn’t see that yet they left it that way.

Great location! Spacious room and bathroom. Staff was friendly and attentive. Loved the small magnified vanity mirror with lights for makeup application.

The shower was accessible but poorly designed. There is no door, only a small panel of glass that doesn’t do much to keep water in the shower. Even with the shower head pointing toward the wall, water splashes off your body and onto the floor. Makes a huge mess despite the bath mat. Water pressure wasn’t great. Towel hook is oddly placed next to toilet, so your towel covers the toilet paper. There were other spots in the bathroom it could have been installed.

The staff were fantastic and the location was perfect.

Came out to my car from being picked up by one of their evening valet guys and found the drive mode in “sport + mode” which unless I’m racing a hellcat or speeding by 30+ there’s no reason to put the car in that mode. By coming out to pickup my car in that mode, it left me thinking that the delay in my car being dropped off was due to the employee hot riding in my car. Not to take away from the rest of the staff as they were nothing less than perfect.

Front desk staff was lovely and the room was beautiful.

There was nowhere to park while checking in. We actually had to park in a no parking zone around the corner from the hotel. There was no parking at the hotel at all unless you paid for valet parking (which was way too expensive). We had to park in a lot blocks away from the hotel and walk back with our luggage. It should have been noted in their discription that you have to pay way more to park.

I was in town for a Minnesota Wild game and I was looking for a place to stay for the night and this hotel completely exceeded my expectations!! It had an excellent view of the Mississippi River and downtown St Paul!!The front desk staff was super friendly and helpful, the room was super clean and comfortable. The next time I decide to stay the night in downtown St Paul after a Minnesota Wild game this will be my go to every time, highly recommended to everyone!!

There wasn't anything I didn't like, it was awesome!!

The restaurant served a great breakfast, the room was clean, and it was on the best location for walking around downtown. We would stay there again. It was super busy because of a concert in town but we were able to check out in just a few minutes.

I think checking in past 10pm could have been better. We did not know the doors would be locked to get in. The staff were all talking together and did not see us trying to get in for several minutes. We did eventually find the door bell and then someone came to let us in.

I enjoyed looking at the beautiful Mississippi River outside the room window.

The hotel should have all elevators working for all the guests to move quickly to there destination. Lines of people at the elevator doors and people squeezing into the available elevators was ignored by front door staff as if time was not of importance and bodies touching unknown bodies was the norm.

Overall, I liked the hotel very much. The staff was very nice. They helped me when I misplaced my key after coming home from the hockey game. I had a room on 8 with a river view, which was nice. The room was very comfortable. I parked at Victory Ramp, which was fine. The street work on Waubacha was a pain but, what can you do? The location was very convenient. Overall, I had a pleasant stay. DB

The roadwork outside and some of the street people on 4th.