Extended Stay America Suites - Pittsburgh - Carnegie

The staff is by far the best I have ever seen! Our first hotel was a nightmare when we arrived, it had mold stains and the service was horrific. Wouldn't give our money back after showing them why we weren't staying. We left and booked our room at this hotel and when I arrived I told the lady what had happened and showed her the pictures. She couldn't believe her eyes. There were 5 of us so I asked if they had a cot we could use and unfortunately they ran out. So she said let me figure something our for you...a few minutes later she said how about I give you another room at no cost out of your pocket. She paid for our 2nd room because of how bad she felt. I tried to give her money but she refused to take it. Her and the rest of the staff were amazing. I also want to say how awesome the housekeepers are!

The booking was easy. The staff was friendly and went above and beyond to make us comfortable and our stay easy. Our room was spacious and comfortable with two double beds and a fold out couch.

I have nothing negative to say about the property. Our stay was pleasant and quiet, and a great value for the price.

Pet friendly, clean washer & dryer easily accessible (same floor) kitchenette. We on my needed a pet friendly place to lay our heads for one night. It had exactly everything we needed and close to the highway. It is no Ritz Carlton but for a reasonably priced pet friendly hotel, it was a nice place. The staff was super friendly and helpful!!

It was convenient to my doctor’s appointment, pet friendly, and had a microwave and refrigerator.

The breakfast was inadequate with muffins, granola bars, oatmeal packets, and coffee. I eat low carb so I couldn’t eat any of it and I only brought lunch and dinner foods. The hotel was inexpensive for it’s location but just a basic hotel which would cost less at other locations.

The guy working night shift was absolutely great. Very accommodating and helpful when our microwave needed replacement. Very nice made me comfortable from the 1st night I checked in. He made rounds to ensure the property was safe and secure which I absolutely loved. Great stay will return for sure. Location was great!!!

The heater was acting funny

I really like the location and the clean environment. The staff qas very helpful and polite.

If your on vacation with kids shouldn't have to make kids sit down in room so other residents with out kids can rest..people with children should automatically be put on 1st floor

Not what expected

No booklet of guide with say Phone #s, near by restaurants or needed necessities. There was no phone or contact mode in the room

Staff was very friendly

The granola bars for breakfast expired in July. Muffins were not tasty. Rooms are supposed to be smoke free but you could smell the smoke in the rooms and hall.

Not sure what her name was but the lady at the front desk was so helpful had a little problem and she solved it she was excellent at her job

That there is an extra fee that booking doesn't tell you about so Didn't have enough on the card to cover it and they don't take cash

This hotel came thru for me at the drop of a dime. It was last minute that my family and I needed to stay at a hotel along with the family dog. It was convenient, clean, the staff was friendly and was close to home and shopping.

Price was a bit expensive for a 1 night stay.