The staff was exceptional! From Taja, C.J. and Sam at the front desk to Trea at the breakfast bar to Carmen cleaning the room, we were treated with kindness and professionalism that I have not experienced before.

We were told what our bill was when we arrived and paid the total amount. However, when we looked at our bill after arriving home, we noticed a charge of $466.00 added to what we paid. I understand the money was kept aside to pay for any damages to the room, but I don't believe that was explained to us upon arriving. I suggest the total bill should be shown to the residents upon arrival as well as the explanation about the portion being held for possible damages.

The room was nice, larger than expected (we were put in a handicapped room, which we didn't ask for) and everything was in working order. The bed, pillows, and linens were clean and comfortable. The room and furnishings appeared relatively new - save the armchair and ottoman - It had a relatively large refrigerator, microwave, and other amenities appropriate for a handicapped room.

There was an arm chair and an ottoman in the room, but the ottoman had seen its better days. The chair was a little better. The bedside lamps were insufficient to use for reading. I'm not sure what purpose they served. At checkout we were charged a $150 pet fee, a charge that was not made clear until checkout. We are accustomed to paying pet fees (for one little chihuahua), but this was an excessive charge. Breakfast was the typical hotel offering: instant oatmeal, rubber eggs and gray mystery-meat sausage. Pretty unappetizing. The coffee was quite good, however.

The front desk employee was very pleasant and great to work with. The rooms and property were very clean.

Breakfast was good, with exception of Monday morning. We witness an employee shut the door on someone as they were trying to get breakfast. Very rude. Glad to see she was absent the rest of our visit. Not good reflection on your image.

We arrived earlier than anticipated, the staff was so nice, they got us into a room right away. The room is super clean and all amenities. I liked that it has a full breakfast in the morning, but also full kitchen in the room

There were plates and silverware, different sizes of glasses but no coffee cups. We just grabbed a few paper ones from the kitchen area.

Breakfast was great. The staff were professional and housekeeping were superb. We will definitely stay there again on our next trip to Charleston!!

The beds were not very comfortable. It felt like there was a board running down the middle of the bed. Floor mats are needed infront of the showers.

Friendly staff. Stayed at Hyatt House last time and I thought it was nice but was more impressed staying here.

Maybe picked up trash a little faster when it was left outside the room in the hallway. But that could be of under staffed.

The property was exceptionally clean and well-maintained… The staff could not have been nicer or more helpful…

my only complaint was the breakfast was subpar at best the toaster didn’t work I observed many people trying to toast some thing and walking away and giving up I myself put the toaster down four times and it never toasted…… But overall I would stay there again and just not plan on breakfast it was exceptionally clean and well-maintained

Friendly and helpful staff

The internet in my room didn't work on the TV but I was given a discount for this unresolved problem.

the staff was excellent and very friendly

the price of owning a,dog was very unfair the noise level in the rooms as to rooms over mine was very loud

Everyone was kind to my dog.

I don't recall feeling negative about anything. Nice stay!