The rooms were cleaned daily. The hotel reception was very helpful and made our stay enjoyable. The pool was clean and we always had clean towels when we visited it. The congee at breakfast was always the go to, to start.

Breakfast food had variety but not tasty on 4 of 5 days. Also more choice of fresh fruit would have been good.

Good location, helpful staff, coin laundry, big size room

Old building, ants on cupboard, quite expensive for the quality of services and facilities

Very good location, 10-minute walk from Velocity/Novena Square malls & Novena MRT. Bus stop just right outside hotel door. Our family room clean & is spacious compared to other budget hotel at the same price. Edequate facilities provided, air con works so well that we dont have to turn it on when sleeping. Though no water bottle at each room, there is water dispenser at each floor for self-filling (for free), thumps up for a sustainable initiative 👍 Staff are friendly & flexible to adapt to our late check-out.

The hotel is old both outside and inside, though we knew that info in advance yet a bit surprised when check in the room. Towel is also in old color, lights in room are not so bright. Only until the last day that we got look-like-new towels.

Room was spacious,old but clean. Breakfast has lots to choose from. Everything is nearby,could reach walking distance from malls,church to resto, and MRT. Very friendly staff and excellent service. They're willing to help. Toilet bidet would be great and clear info for extra charges for small children in the breakfast so guests won't be surprised.

It says that maximum 4guests of which 1 is a child. Breakfast included. And final price all included but we paid for the little girl's daily breakfast.

Reception staff very friendly & made check-in process smooth. Doorman very helpful & clear in instructions. Room was clean & comfortable. Housekeeping staff very diligent & prompt in servicing room. Fridge & electric kettle provided. TV had screen mirror so can watch any program from smart phone & tablet. Bus-stop in front & mrt 2 stops away. Location near to Newton food centre 2 bus stops away. United Square shopping mall & Veocity Novena Square shopping mall all within walking distance. Value for money, included free American/Local breakfast.

Some noise late at night from neighbouring rooms.

The place is friendly and the service very good. I enjoyed the location and view from my room. They had a pool and a small gym, the room service was excellent. Over all an ok stay,

The price was a lot for what it is and there was a loud Karoke bar down stairs which attracted a lot of drunk people and I even witnessed a fight one night which was not the nicest thing to see.

Process upon check-in was efficient by new front Office staff. Hotel lobby was clean and beautiful, safe entry measure applied since Covid-19. Guestroom signage was well arranged and easy to locate the room. When entre the room toile was clean and properly arrange. Room bed was comfortable and sufficient power outlets for our gadgets. Tv channel have most variety to view and closet have sufficient hangers for clothes. There is minibar , safe box in the closet. The best thing is that hotel provide pvc slipper 2 set in the room for us( guest) to use to go out for walk. Overall we felt like a home will staying in the hotels.

Hotel is quite a distant from convienemce store if need to get some snacks or drinks. Wifi need to purchase from front Office upon check-in accordingly to hours usage. Our both side bed table is shaky and wooden toilet door need attention to repaired.

Loved the hotel, room was big too. Located next to the bus stop.

The only staff not sure who it was but was kind of rude on the phone, we called only twice once for crockery and once for salt because the food we had ordered had no salt in it. when we asked for the salt we even apologized for calling second time but person din even acknowledged and the replies were very cold. We found it rude.rest of the staff was sweet :)

Central location, easy accessible amenities, public transportation, shopping mall and F & B.

Need to upgrade n change some furniture like chairs in the room, wear n tears chair in the room is old. Breakfast manu can be improved especially local food..

Staffs were very friendly,great customer service and very helpful. Staff rate 10/10 We checked in for 2 nites but kept extend our stay till our very last day .6 nites the place is very easy location to Train ,airport and mall ,food ,Moni exchange

Every time we extended our stay our access was not reactive , we got lock out 2ws