Hotel Sant'Orsola City House

Sometimes my key wouldn’t work for the front door so I had to wait until later in the day for the door to be open

I enjoyed my stay at this hotel. The rooms are quite proper, the location is great, at only 2 minutes from the bus that takes you to the city center. The area is amazing, very calm and proper. The check-in was quick and easy to make. The staff are ok, they left new towels after the first day and kept our room clean. The heating system works great, which helped a lot, since it was quite cold in Bologna during our stay.

One thing that I didn't like were the doors: they can be open from the outside, which resulted in one of the staff members accidentally entering the room at one point. Also, the bed is quite uncomfortable and the pillows were completely destroyed inside, with pieces of material that had formed balls of wool which were very uncomfortable to sleep on.

I liked the spartan simplicity of the room and the exceptional cleanliness. The air conditioning was silent, zero tacky decor. Checking in and out was a breeze. The neighbourhood is very quiet and peaceful, even if a good 15-20min away (on foot) from the Torre degli Asinelli.

Due to the fact that my single bed was aligned to the wall lengthwise, there was no headboard and I was a bit worried I might lose my pillow during sleep. It didn't happen, I slept just fine. Would definitely stay here again, very good value for money.

I have nothing negative to say about my stay at the Hotel Sant'Orsola! The room was big, the bed comfortable and everything was perfectly clean! Even though it's not located inside of the old town, the location is still very good; especially for this price! There are restaurants, take-out places and supermarkets in walking distance, there are a lot of buses that take you to the train station in 10 minutes. Also if you like walking and are good on foot you can reach the old town in less than ten minutes. So it's a very good location since you can sleep in a quit environment but still enjoy the city life close by.

This hasn't affected my trip in particular, but there is no elevator which for some people could be a problem. I would also have liked a hot water kettle, but you can do without just fine!

The room was great

Arrived 5 mins after hours and did not notify them of time of arrival , which was our error as we were having problems with our phone and connections, but we thought this would not be an problem as was an after hours number, but this does not work for a time after closing. The staff where not pleasant at all when finally made contact, they did settle after a time and then were very helpful, but that first introduction to the hotel was not nice, at one stage thought they where not going to let us into unit at all.. And then in the morning we got another telling off by the day staff for not telling them what time arriving etc. A real shame as the unit was lovely met all our expectations, if not for the staff would have given this place a 10/10

It's in a good location, was comfortable and clean.

Check-in was virtual, which is fine but nice to know what you're dealing with in advance. You need a pin to get in the front door, which is slow to let you in and then you ring the intercom at the desk where they will talk you through the process, get your passport details and get you to pay online.

The main room was ok, I had a small balcony and I liked peaceful and minimalistic colours. The bathroom was clean, well equipped and quite big. The team of the hotel was really friendly to me and I had no problems with communication also without Italian language. The hotel is located in a quite quiet area and I enjoyed walking to the city center (15-20 min, 30 min to the central station). It was the best choice for me because I wanted to walk and I was looking for a place in a quiet area. There were some grocery stores in 5-10 minutes. I think I'll live here again when I'm back.

My room was on the ground floor that's why there were some noise from the entering door but it wasn't too loud, I could sleep calmly. What could be improved: for me it would be nice to have a duvet cover and a light blanket (I am allergic to wool but I can't sleep well without a blanket). But it's about my personal issues and wishes, probably for 99 % of people it isn't necessary. But what could be definitely better for everyone: it would be nice to have more opportunities to charge electronic devices. Maybe a simple extension cord could make my experience better. Otherwise I am fully ok with the stay at this place and really grateful that the team was kind and ready to help.

The hotel is on a quiet side street and in a very safe neighborhood within walking distance to the city centre. The room is great with all the needed amenities and very spacious and clean. There is a coffee machine with complimentary Lavazza capsules and a TV with all major channels and Netflix. The wifi is great and reliable. I was traveling for the Bologna Children’s Book Fair and the hotel was a great find location and budget wise. It honestly exceeded my expectations for a two-star hotel !

The hotel was very clean. Our room was very spacious, as well as the bathroom. Well soundproof isolation The hotel is well connected with the center and train station. Quiet neighbourhood

Its close to the train, and it could wake you up in the middle of the night. But it was only once so its ok

The staff was very helpful with our requests. Room was clean and hotel is a short walk from bus stops to train station as well as city centre.

Consistency with the items left in the room. One day no shower gel was left, the following day a lot of shower gel was left but no coffee pods. One day towels were taken but only one was left. Having said that, staff replaced it the following day as soon as we told them.