Adina Apartment Hotel Auckland Britomart

Great view and close to town!

There is no room service, and they didn't change our beds sheet for three days. There are also no towels!

Staff are friendly and attentive. The room are spacious, clean and filled with essential stuff such as dishwasher, washing machine, some pans and knives. Location not too close to central city which we are aware of. But close to couples nice restaurants and Countdown to buy grocery. Parking is reasonably price.

It would be better if they explained where we could park the car while check-in as there is no parking bay in front of the hotel. We had to make a phone call to ask. It turned out we can use their parking facilities for this, just need to ring the bell. Also it was surprising that we couldn't use cash to pay the accommodation. I wish it was mentioned earlier.

I was very impressed with the level of comfort and service provided by the hotel. I stayed at the studio apartment and it was spacious, had a living room and a small table and chairs for sit-down meals. the kitchen had all the features and appliances you needed to for meals (note studio does not come with stove, which I already knew when booking as I wasn’t planning to cook). They had a onsite restaurant where if you prepaid day before you can get a full buffet breakfast for $20NZD and I thought that was good value for money. I can’t fault this place the amenities was great as well free laundry/dryer available for guest use, gym, multiple levels of security and close 15-20min walk to Queen st/Skytower. There is also a Woolies supermarket 5-7mins walk.

Nothing to report staff was super helpful, amenities provided was great, convenient location if you want to be close to Auckland main st/cbd and avoid the hustle and bustle of crowds.

Our family stayed in the 2BR apartment for a week and very much enjoyed its convenient location (walking distance to CBD, Britomart station, ferry, etc) as well as spacious room with everything we needed - two showers and a bathtub, three toilets, two dish washers, Landry machine and a dryer, and a coffee machine. Reception and cleaning staffs were always friendly and helpful. Coffee, milk, washing powder etc was always refilled for free, and we could not have asked for more.

It would have been helpful if there was some cooking oil since we were only provided with salt and pepper for our use along with pots, pans, knives, and cutleries.

Very happy with the location as it was so close to the Spark Arena where the event I was attending was! I loved the buffet breakfast in the restaurant downstairs and used it both mornings I was at the hotel! The room was big and I loved the furniture I had available to use in the room. I really liked the hand was and hair/body care products brand that was provided. The room had all the facilities I needed. I have booked to stay with Adina again already!!

I ended up paying more for breakfast than what I was quoted in my booking, I wish the staff wouldve advised me how I could access the breakfast at the price quoted with my booking. Although at the time I didnt question it I just paid but realised after the fact that I paid more and then didnt know if I could question the staff about that. Information about the breakfast needs to be more clear. I was quote $25 a night for breakfast yet when I paid for the buffet downstairs it was $30.

The location of hotel was great. We were there to stay for a concert so location was convinient. It had all the basic things you need well staying in a hotel. It was clean, neighbours were great. Its close to countdown and theres bars and eatery's and a couple of food shops right in the hotel square. We were luck enough to have gotten a carpark!

Parking in the adina hotel itself is limited. Spark arena parking is not guaranteed. I had asked staff over the phone a week before our booking for 2 single beds in one of the twin bedrooms which they had said they could do but when we got to hotel we were told otherwise and told that there were sofa beds however one of the sofa beds in one of the rooms we booked didnt pull out. Cant vape on premises even out on balcony. You have to have a card for the floor you want to go to, we booked 3 rooms and all were on different floors which is understandable due to room types but that was a hassle.

This is a great location for the Britomart area and the parking is secure and easy to access. Relatively quiet and feels safe. Lots of in-room lights, lamps, and provisions. Nice bathroom with good shower head and comfy bed.

It can be awkward to get to your room dry if it's raining although this time I had a room tucked behind so no problems with that. I had an apartment with kitchen and would have preferred carpet in the bed area. But small issues in what was overall a comfortable stay and I will stay again.

The room was very spacious. The hotel was very quiet, which was nice. Staff were lovely. Water pressure in the shower was great. Fantastic range of TV channels. Balcony was nice and private to chill out on. The bed was massive and so comfortable. Modern facilities. So close to Spark Arena!

Only one outside chair was provided on the balcony. One of the decorative bed pillows was stained, which was off putting, thank goodness we brought our own pillow cases. Rubbish bin is too small. Bathroom bin had no lid, which was yuck for sanitary purposes.

We got off the Princess Cruise ship in Auckland and booked a stay at your facility so we could stay a few days before we flew home. We walked from the cruise terminal to the hotel and our room wasn't ready but we told you when we booked we would be early and needed a place to put our bags. The guy at the reception desk was happy to find a spot for our bags and we had our room within the hour. The location couldn't have been better. We walked to every thing and were pleasantly surprised by the bike/walk lanes all thru the area. Everyone we talked to at the reception desk was super friendly and helpful. Would def stay here again.

We did use some of the dishes in the kitchen and were disappointed we couldn't find any soap to clean them. Not exactly a negative just a thought

Everything. The apartment was so roomy and comfortable for the five of us. Perfect for attending our daughter's graduation at Spark Arena.

There didn't seem to be enough staff rostered on or employed. This was particularly apparent in the restaurant when we went for dinner. The food was lovely but having to wait an hour and a half for dessert in a half empty restaurant seemed a bit off and the lack of communication from the two members of staff on duty at the time was unacceptable. Having said that I don't blame the staff as there appeared to also be a lack of communication between the restaurant staff and the kitchen getting the order. Lack of organisation I think and certainly either not enough staff or lack of training and experience of staff rostered on that particular evening. I would also add you should think about having a safe designated area for smokers as they have rights as well.